How can we improve ProtonMail?

Protonmail is too expensive. Offer the option to buy features for life

I find paying 4 euros per month too expensive.
I would suggest adding the possibility to buy more features like adding more addresses, more filters rules or more GB for life.

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    gpgp shared this idea  ·   ·  Admin →

    35 comments

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      • MauroMauro commented  · 

        Micropayments can be a nice idea or a package between the free and the plus. Price like Tutanota could be a good idea.

      • ChrisChris commented  · 

        I don't think it's too expensive for Plus accounts, quite reasonable I feel. But I do think the jump from plus accounts to Visionary is way to wide a gap. Also, are family accounts still in the process? Cause yes, while the family may not be super concerned about privacy, thats more people that would actively be using the service, and not yahoo or gmail or something. Would like to see the family multiuser support rolling out so we can put family members together on a single domain and have stuff together.

      • UserUser commented  · 

        Well for the coffee example - maybe in Switzerland, but for many countries it's just too expensive to pay so much for ProtonMail...

      • AnonymousAnonymous commented  · 

        I'm not sure if I agree that it's too expensive, but maybe they could add a "Backer" option with none of the added PLUS features and instead something like 1-3GB added storage.

      • gragra commented  · 

        I like Protonmail very much because of it's clear structure and layout, and I support its intention. Till now I've been using Gmail, but I'd like to stop using it. The pricing is holding me back. If I could subscribe to 3 GB for 2 €, I would do so.
        Another thing is cloud storage. I guess this service costs money too, or is it just expanding your server a bit for this?

      • JeffJeff commented  · 

        I agree with this.

        I don't think ProtonMail is too expensive per se, but the gap between the free account and 4€ per month is too wide.

        For me, the free account is enough. If there would be a basic plan for 1-2€ per month, I would buy that nevertheless just to support the team. But for 4€/m I won't.

      • Louisa SitalaLouisa Sitala commented  · 

        It's rare to find any other email service out there that offers secured mailing without cost. The security level that ProtonMail offers is great. Yes! Improvements are needed. Upgrading for storage? Yes! It's great, but more GB would be nice for those who are using ProtonMail as their primary email for work. However, it does seem a little costly considering that we are limited to adding more addresses, not having any filters or folders, as well as a calendar. I'm sure that improvements are in the works, but having better organization is key and it is making it a little hard to want to stay with protonmail. Nonetheless, looking forward to much needed improvements.

      • Björn BuchBjörn Buch commented  · 

        I'd also support a cheaper service and upgrade to Pro then, even for lifetime possibly. I'm currently still paying for a standard provider - considerably cheaper - but I'm also willing to pay the little extra for Protonmails special security.

      • Anonymous commented  · 

        Encryription has àn incalculable value To me! Lifetime price would certain make it more tolerable To others!

      • Samir GartnerSamir Gartner commented  · 

        I don't mean to under appreciate the service but there's got to be at least two more paid levels. I guess we all want to get rid of gmail and yahoo, as someone else pointed a 2 dollar -euro a month with 2.5GB 5 accounts maybe 150 messages a day and limited support tickets would be great. I would make the jump right away.

      • NicholasNicholas commented  · 

        They offered lifetime accounts on Black Friday. Keep your eyes peeled for the next time they do that. I'd start saving now if I were you.

      • scirosciro commented  · 

        The business model for ProtonMail is secure email, and is the whole point of using their service. You are paying for secure email and that should be the focus; features come secondary to security and privacy. (why searching through the body of an email is such a popular request is beyond me)

        If you know what you are doing, maintaining your own mail server on your domain with your hardware in a physical space you can control access to would be the closest you could get; although still imperfect. But with that comes constant maintenance and vigilance, both which take up time. I see it as a good trade to pay a small monthly sum so I can have that time back and free to spend as I please.

        A domain, physical server, rack space, electricity, and connection to an ISP all cost money at either a fixed cost (server, storage, memory) or a subscription (domain, rack space, electricity, ISP). If you are using a service that relies on resources that have a subscription cost, it should not be out the question to pitch in.

        Services targeted for consumers are not free. Users of mail providers such as Yahoo, Google, Microsoft, etc. may not be charged with a monthly fee, but they pay for their subscription through a different medium of exchange probably not considered legal tender.

        As it is now a free account is really only useful to test drive the service and see if you like it and want to continue using ProtonMail, which I think is fine. Whether ProtonMail wants to create another tier in between a free account and a Plus account is their decision, but I do not think replacing the subscription model for a fixed payment is a viable idea.

        Thank you for taking time to read my wall of text.

      • gpgp commented  · 

        @Jim and IanMaybe im not promoting tutanota etc.
        Even if i pay 4 euros per month i dont think any of my friends would be willing to do so. If anyone uses gmail there is no real benefit to use protonmail.
        I tried to convince a couple of my friends that dont use email that often to use protonmail but convincing them to use a free account without filters is really difficult if not impossible. Giving 4 euros per month is out of the question.
        I do believe that a free account with filters or a account where you can buy features for life would be more beneficial.
        Anyway i no longer plan to move on protonmail so i dont really care about the price.

      • JimJim commented  · 

        For all of those talking up Tutanota, why don't you jump over to your Tutanota account and try to search for an email you've tucked away in your archive. I'll wait.....

        Right, you can't. I have a Tutanota account too, but only use it as a throw away account because I can't search for an email. I've asked them about this and they've told me it would compromise security to implement a search function. ProtonMail must survive, and to do that they must bring in revenue. You always have the option of a free account, but it has limitations. Why? Because, as I just said, ProtonMail must bring in revenue to survive.

      • Ian BradburyIan Bradbury commented  · 

        I love this thread.

        Let's think about it this way.

        I'd love to own a VW Golf. But I can't afford one. Instead I drive a 10+ year old car and continue my dreaming.

        I don't bitch to VW that their prices are too high. I accept reality and drive what I can afford.

      • gpgp commented  · 

        If buying feautures for life isnt possible maybe another option could be 2GB accounts with the current functionality (alias, labels, filters etc) of the plus account for 1 euro or something like that.
        4euro per month is way too expensive.

      • SmileyTinkertonSmileyTinkerton commented  · 

        This pricing would make sense if one account was enough for life. But every security-minded individual needs multiple accounts. That's different from multiple e-mail addresses. The point is that multiple identities cannot share the same payment. So the cost of using ProtonMail securely is actually MULTIPLE of 4 euro PM.

        To make matters worse, ProtonMail doesn't allow multiple free accounts as far as I can remember. Even though free accounts are unusable for intense use (anything other than throwaway applications) due to restrictive maximum number of labels (and lack of possibility to download whole mail for archiving). Without adequate number of folders or labels, inbox and archive quickly become reduced to a mess. (One workaround is to use <user+sender@protonmail.com> address formula instead of <user@protonmail.com>.)

      • AnonymousAnonymous commented  · 

        What do you lot think of this idea?

        PTPU - Promise to Pay Us

        PTPU - I wish ProtonMail can be one of the firstto implement something like this, recomendation for those that require it immedately where by some or all of the premium functions can be deployed for a current non-premium users who have the full intention of paying it within a time frame set by PM of course or the user in case she/he wants to extend the period. I hope if you do go ahead with it, you'll most definitely have to put a red ! ntoice warning it's quite impertive for your sake that you do pay us back within that time frame or you'll remove the functions that have been deployed. Say for example if they do purchase the premium within the specified time frame the naturally you'll expectthem to immedaitly become a premium user but say that they didn't reimburse you and the the time which was set by PM or themselves ran out naturally the warning you give will indicate that "it could be damaging to you (the user) if you used such features as domain or others and we later removed them". Thus after the period of expectancy does go over then you could send them an email promptly the day or week before that you'll be permenantly remove access to purchasing or using a premium package which is very fair in my opinin.

      • DrewDrew commented  · 

        Respectfully disagree here. PM is not selling its users data, like all free email providers. Approximately $50 USD annually seems quite a reasonable price to pay for a fairly high level of privacy. And, understandably, PM is still somewhat in its infancy, considerable financial support from us, the users, is needed on an ongoing basis to support continued development of needed functionality.

      • Anonymous commented  · 

        Its good value...no question. It's just some people may not have the discretionary income

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