How can we improve ProtonMail?

Protonmail is too expensive. Offer the option to buy features for life

I find paying 4 euros per month too expensive.
I would suggest adding the possibility to buy more features like adding more addresses, more filters rules or more GB for life.

5,197 votes
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      • Suggestion commented  · 

        Let's take ProtonMail and compare it to a competitor (and there are quite a bunch). IMHO, I'd say Mailfence is a solid Protonmail competitor, one of the reason is because it is based in Belgium, which is not a very cheap country, and the prices are quite close to Switzerland.
        Comparing the features (the different between the two):
        * Mailfence - has full PGP inter interoperability, has calendar and storage, offers 20 aliases.
        * Protonmail - e-mails are always encrypted on the server, has native Mobile app (for Android is based on Google Services Framework... pretty controversial if you are paranoid about privacy and do not have GSF installed, push notifications won't work), and offers only 5 aliases.

        Speaking of the price:
        * Mailfence - 2.5 euro per month
        * Protonmail - 4 euro per month

        Now before everyone gets critical, there is 1 important note to this, it's your geolocation. I'm coming from Eastern Europe country, where the average salary for 2018 is around 100 euro per month, and even though 1.5 euro might not be a big of a difference, it is 1.5% of the average salary and it can make a difference. To name a jew, 1.5 euro can get you one of the following:
        * the home-work-home round-trip 10 days of the month (1 if you use the taxi)
        * 1 lunch (or 2 if you are vegetarian)
        * 1.5 kg of fruits (bananas, apples, etc.)
        * 15-20 eggs
        * 2l of milk

        Moreover, we are not discussing the fact that PM is expensive in general, just that it might lack a special pack that might bring in more people.

        As noted by on of the users, I'd propose some kind of "Economy pack" with the following features:
        * 1-2 GB of e-mails
        * 250-500 messages per day
        * no custom domains
        * 2-3 aliases (just for temporary mail, or even 0 aliases, though that would be harsh)
        * IMAP/SMTP support
        * 50-100 folders
        * 50-100 labels
        * filters enabled

      • One Reason commented  · 

        Adding a cheaper plan between the free and the "Plus" makes sense.

        Lets call it "Basic" plan. Should cost $1 per month, and features 1GB of storage, 3 aliases, no custom domain, 500 messages per day, 100 folder / 100 labels, custom filters, support, and no autoresponder.

      • D commented  · 

        There ain't no free lunches.

        I wish I could downvote this ridiculous "suggestion".

        4 EUROS a month is less than all the shitty fast food you buy every WEEK for a legit encrypted email service in Switzerland.

      • Anonymous commented  · 

        Why negative votes are not allowed?

      • André Jacques commented  · 

        IMHO, the price is just right. Compare to the 5 USD it cost for a Google G-Suite with all the "read your email" - ok it comes with a tons of app but hell, protonmail is all about secure, private email. I guess it is okay to pay a little extra. Just my two cents.

      • tempADDR2018 commented  · 

        Export/save MY emails = $
        Make 5 lousy folders = $
        Email client = $
        But hey, you have 500mb for free! yeyyy

        One time payment - non existent.

        By the way, I pay for my services, I don't believe in free stuff anymore, but you people need to "step up".

        PS: where is calendar and contacts sync by the way? Even my 5years old qnap nas has free carddav/caldav support.

      • Anon commented  · 

        to the dudes @protonmail: do you think how much money you can make even at 1$ if all gmail users come to you? It is a interesting service, but to grow and keep the fight up you need more, and for that users have to come to you.
        4Euro/month for my mother, brother,sisters etc? they will newer switch. 1$ and maybe a family pack even cheaper - I will pay for them all!

        Also - add the option for everyone to be able to download their mails!(bridge or whatever) This is like basic stuff! come on ....

        I would not put any recovery/important stuff here without option to take-and-leave if you go away/shut down or I go someplace else!

      • Oleg S commented  · 

        In my country average income is 100$, that’s why 5$ for mailbox is expensive

      • Adi commented  · 

        There will be always people who look for everything so called "cheap or free" but require top level service. Would you work for free in the city like Geneva, N.Y. Tokyo, London etc? Would you have best native developers to do work for you for $5/month without outsource to unknown because of "cheap" and at the same time maybe risk security?. Do you ask at each shop to give you discount? Common, change your mind about money and the rest will follow. Happy New Year!

      • Nick commented  · 

        lifetime subscription is a great idea. I would not sign up for monthly/yearly payment even just because of the effort involved, even if it was $2 a month. I want low-maintenance email service.

      • Adi commented  · 

        I use GSuite which I`m going to switch to my PM Pro Account. GSuite charge me €5/month and only for one domain. The only good thing about it is that Google gives me 30GB (currently 8GB used) and PMPro just 5GB for the same amount. Anyway, I`m going to move after all and see how things goes. Right now with 1 domain set and a few emails I already use 25MB. When I move my biz domain than I will have to think how to manage without adding more GB for time being

      • Anonymous commented  · 

        If ProtonMail Plus is too expensive for you, there is a free plan. It's very possible to use ProtonMail without paying.

      • Anonymous commented  · 

        The issue with lifetime plans is that this is a service, not a commodity.

        You will cost ProtonMail money in server time, storage costs, and bandwidth costs, and those costs continue over time. A one time payment has to be large enough to cover all your potential use going forward.

        A very limited quantity of lifetime plans were offered previously, at $1337 each.

        There is no feasible way for a one time payment to cover the recurring costs of having you as a customer, without being prohibitively expensive.

      • Dani commented  · 

        Don't agree at all. Should be even more expensive in the Pro. Great service has his price.

      • KJ commented  · 

        I disagree, paying 12 cent a day for secure email and its the benefits is not too expensive.

      • Anonymous commented  · 

        Yes, I hate and never use "recurrent" online payments - for a couple of filters or something I don't want to have to remember to pay yet another bill monthly or yearly .. 1time for basic stuff!

      • George commented  · 


        Check your competitors, for example - Tutanota.
        Premiun account - 1GB storage + 5 email alias = 1,2 EUR per month.
        I am already their Premium user for such conditions. As for me - not everyone needs 5 GB and Custom domain.
        Do the same and I will buy your Premium too.


      • Haiko commented  · 

        A 1€ option would be great!
        The current free plan has not enough functionality to be worth a donation. I would love to contribute, but 4-5€ is too much for me, and it offers a lot I don't need/want.

        So, an additional option would be nice containing:
        Everything FREE-plan has + 1GB + 50folders/labels + custom filters
        To me these are basic email needs that every email provider should offer, and I would be more than willing to pay 1€/month for this.

      • Ryan Grange commented  · 

        I would love to be able to chip in a little a month but i am a student and cannot afford approximatly £40 a year. If there was a cheaper option, i.e £1 a month i would definatly buy it, it could have 1 email adress, 1GB storage, no forced signature and 500 messages a day, as it would put it price to fretures proportinal on the list.

      • SmileyTinkerton commented  · 

        I’ll just repeat what I wrote ten months ago*: 4€/month would be reasonable if that was the whole cost. But the actual cost is a multiple of that... Why? Because a security minded person needs multiple accounts (not just e-mail aliases). Free accounts don’t rectify this obstacle because TOS prohibit multiple free accounts. (Please, correct me if I am wrong.)

        *) My comment from November 7, 2016 9:04 PM. (Displayed in user history as “Nov 8, 2016” for some reason.)

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