Multi user too expensive
1 user, 1 domain = 48€/year
If you need 2 users, 1 domain = 150€/year
Why a so big price increase when you need 2 users ? Could you have an better offer, for example at 70€/year. Seems more logical.
So you want a dedicated team of top notch programmers create new features, squash bugs, and keep a growing mail service running, but not actually pay for it? Here's a solution: Gmail.
I don't get the whining, you pay ProtonMail so that YOU aren't the product. It's expensive to run a company. Employees, taxes (especially in Europe!), servers, bandwidth, office space, all that adds up quickly.
I have a Visionary account and while I agree that some features are kinda meh for me, I happily pay the price because I feel like I'm getting my money's worth.
If I may suggest something, it would be to allow a plan that focuses only on mail. ProtonVPN is, to be frank, pretty crappy. It's among the slowest VPN services I've used (far slower than ExpressVPN, for example) and I simply have no need for it. But on the paid plans, it's included. This means if you ONLY want all the paid features of MAIL, you still pay for PVPN, too.
I'd love to see a pricing tier that has no VPN, but allows me to add more storage, and buy more email user accounts as needed.
The only variable cost for Protonmail is storage (and a little for processing power). So I get the point in paying more for additional storage space. I can also understand to pay for additional users/accounts/mailboxes, but it should be a fraction of the price of the first user! Other options like custom domains including their aliases are just database entries and should be included in all accounts.
I want to add many custom but similar domains to protect against typos/phishing: https://protonmail.uservoice.com/forums/284483-feedback/suggestions/39280936-alias-domains-ex-com-ex-net-with-same-users
I want to add common aliases to make sure I receive complaints (webmaster,postmaster,admin,root,info,support,...).
Further, I totally agree to a family option!
I have similar issue, but after read Hallo's comment. I think the understanding is different, right?
There are "5 addresses" for a Plus plan and only one user. So, is the "one" user admin account?
And firstname.lastname@example.org as a "admin" account?
Cause I'm going to propose enterprise email plan to our company, hope can get this clear...
have to agree here. i'm a single person with a domain with a use case that results in protonmail being far to expensive for my needs:
i do anti-spam work, and currently have:
1. the ability to have a domain wild card.
2. the ability to have unlimited aliases.
3. the ability to shut off aliases.
what i don't need:
1. lots of space.
2. lots of user accounts.
lets say i'm working on a suspected spammer suspected.com. i go to their site, they ask for my email address. i give them something like email@example.com. this is easy and covered by the domain wildcard. no real config necessary. i don't understand why this requires a visionary or professional plan at protonmail.
if i get a spam to firstname.lastname@example.org. the first thing i do is create the alias email@example.com and email them from that alias to alert them to the fact that they've either sold the email address or had a database breached. it works well, because they're getting an email from firstname.lastname@example.org and when i tell them the email address was never entered anywhere except their form, they believe me. because of the number of aliases i require at any moment, i'm again pushed to the visionary or professional plans.
at the end of this process when the alias is no longer needed, i delete the alias, then i actually create the account email@example.com and then disable it, so all mail to that account bounces. this in particular would put me at the very top of the protonmail pricing model.
the pricing model is difficult for a use case like mine, and i simply can't afford it. i'd be happy to pay the plus price for a single login, but it has to include wildcard domain support and unlimited aliases. (being able to disable an alias is probably a huge ask at this price point, hence not mentioned.)
Can I simply say what a relief to uncover an individual who genuinely knows what they're talking about over the internet. You actually know how to bring a problem to light and make it important. More and more people ought to look at this and understand this side of your story. I can't believe you are not more popular because you definitely have the gift.
I am waiting for the family option to join. Please hurry.
I'm free user because of that. I have a domain with email redirection atm, but can't use the custom domain feature with my wife because of the cost :(
Luca Wells commented
May I simply just say what a relief to uncover a person that really knows what they are discussing on the net. You certainly understand how to bring a problem to light and make it important. A lot more people should read this and understand this side of the story. I was surprised that you're not more popular given that you most certainly have the gift.
Proton you have actual free users stay on free plan due to this missing feature on actual paid plan. Some users not need more than 500MB/1GB storage per user but need multiple users on their account without custom domain or any other extra features.
Can you please just add one paid plan where we can add more users on the 5GB allocated space like PLUS plan ?
Family not need more space or features than free plan for 5 users may be just with bridge.
For you it's better to have "free plan" migrate to "paid plan" than stay on "free"...
I actually agree with this. I'm a paid member as well, my parents both have the free accounts. I was thinking of adding them with a common domain so that three of us could have secure email and just so I can manage the technical aspect of It, but the jump for users is actually really expensive. Its actually just as well to purchase Visionary instead of adding three or more users.
their is many ways they can improve Protonmail, but the question is how...
I agree - setting up a family on Protonmail is excessively expensive. Protonmail seems to focus on businesses - when the actual problem in my opinion is that we want to keep family safe. I'll leave security to the company.
There should be a family-friendly options that doesn't require us to pay through the nose to keep our families data safe.
This is very much needed. I misunderstood the options when I signed up (which I can accept is on me) but without this feature, I'm leaving.
Seems Ill never use their email...
I hope you read this comment but the real cost for you it's the storage.
On the "Plus" account we have right to 5 emails address so please let the "admin" user adjust storage size for each user and define a password for each email. Like that "admin" user can choose storage size for each account instead of 5GB for all.
The problem is simple if size should be modified the user lost all emails because new storage size require encryption of the volume so lost all.
So just need to add one option storage size for the user with a warning about data lost if size is modified. Change nothing on your side always the same storage space used.
I'd like to move my domain to Proton, but it's just not realistic without such a 'family' option.