Duo Plan - 2 users too expensive
1 user, 1 domain = 48€/year
If you need 2 users, 1 domain = 150€/year
Why a so big price increase when you need 2 users ? Could you have an better offer, for example at 70€/year. Seems more logical.
Best regards
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Mike Jar commented
cmon protonmail... do something!
it's valentines day, would love to have my wife with password manager but it's just the two of us, and we're not buying a family plan yet! -
Chad commented
They just need scaling plans. Basically, very similar to business plan, but for consumers: per user pricing, more users bigger the discount... got to make this work for families of all sizes after all (there are families of upwards of 12-16 children still)
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ebb commented
The current family plan is a great deal if you really have 6 family members to use it, but it's actually more expensive than getting separate unlimited plans for two people. There should be another option, like Spotify's duo plan, that only covers 2 users with the same family management features but for a lower cost.
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Baptiste commented
HI,
Your familiy plan is great but 6 accounts is too much for most people (as an example, average family in the US and EU is 4).It would be very good to have, in addition to your existing plan a DUO plan to have 2 PRO accounts for family with no or too young children.
b.
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Pascal commented
Looking for a mix between plus and unlimited for a couple
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Benjamin commented
+1
Family plan is too much for two, and having two subscriptions is not efficient -
Pieter commented
I really miss this feature, it would be nice if there was a duo plan!
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ohoh commented
I really don't get the family plan, it excludes so many other scenarios for multiple people using the service together.
All it took was a plan with one person as the main account and the ability to add more accounts for a discounted price. -
Fernando B commented
I've read several interesting suggestions here, but sorry if I missed someone else proposing a "Family Plan" but for 2 😅I believe that many couples may have one of the two that is more privacy concerned while the other doesn't totally care and follows the lead. But sometimes 2 Protons plans can be a but expensive. A Duo Plan could have some products shared, like Drive and Pass, including features that allow each one to keep some privacy (Drive sharing the disk space and easy collaboration inside the Duo plan, while Pass could have something like 1password with 2 vaults inside the same account, each vault has its own container and credentials)
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Markus Morén commented
The use case for a family is not on the same level as professional, less features are needed and usually only one domain. Paying per user for the same kind as plus account would make a lot more sense.
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Sergey Parhomenko commented
I believe the request could be rephrased better, as most commenters aren't looking for a cheaper multi-user plan, but a family plan. The website recommends Visionary, which seems to be a great option for enthusiastic supporters and power users, but for a typical 2-3 member household ends up being more expensive than the business-oriented Professional.
It's also interesting timing: Google Workspace just abandoned G Suite legacy subscription (https://arstechnica.com/gadgets/2022/01/google-tells-free-g-suite-users-pay-up-or-lose-your-account/) used by many families. Customers will have to choose between Business Starter ($6+tax per user) and alternatives with a better privacy record. Paying $20-30 for Visionary with its bundle of unneeded features (VPN, more users, storage, domains, addresses, folders and labels than your family is likely to ever need) is too much of a jump. Professional is a better fit at $5-8 per user, but it is still significantly more expensive than Tutanota Premium for €1-5. A more flexible option or even a one-off promotion could tip the scales in favour of ProtonMail.
One thing to emphasize: please don't see this request as 'whining to get a top-notch service without paying' to paraphrase a previous commenter. ProtonMail is fantastic, paying for high-quality privacy software makes absolute sense and your pricing options are generally quite reasonable. A more flexible family plan however would still help some of us to commit to ProtonMail.
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Nikolai Grigoriev commented
I had a similar concern and even contacted Protonmail to confirm that I do understand their pricing correctly. Indeed, for a family with 3-4 members it is expensive. With all respect to the programmers....but 16 EUR/month for 4 accounts (assuming 4 EUR by 4 people)...that's actually a quarter of my total high-speed internet bill. 4 tutanota users with 10Gb shared space would be 7.20 EUR / month, less than half. I think Protonmail is probably missing a part of the market...
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K commented
So you want a dedicated team of top notch programmers create new features, squash bugs, and keep a growing mail service running, but not actually pay for it? Here's a solution: Gmail.
I don't get the whining, you pay ProtonMail so that YOU aren't the product. It's expensive to run a company. Employees, taxes (especially in Europe!), servers, bandwidth, office space, all that adds up quickly.
I have a Visionary account and while I agree that some features are kinda meh for me, I happily pay the price because I feel like I'm getting my money's worth.
If I may suggest something, it would be to allow a plan that focuses only on mail. ProtonVPN is, to be frank, pretty crappy. It's among the slowest VPN services I've used (far slower than ExpressVPN, for example) and I simply have no need for it. But on the paid plans, it's included. This means if you ONLY want all the paid features of MAIL, you still pay for PVPN, too.
I'd love to see a pricing tier that has no VPN, but allows me to add more storage, and buy more email user accounts as needed.
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Anonymous commented
The only variable cost for Protonmail is storage (and a little for processing power). So I get the point in paying more for additional storage space. I can also understand to pay for additional users/accounts/mailboxes, but it should be a fraction of the price of the first user! Other options like custom domains including their aliases are just database entries and should be included in all accounts.
I want to add many custom but similar domains to protect against typos/phishing: https://protonmail.uservoice.com/forums/284483-feedback/suggestions/39280936-alias-domains-ex-com-ex-net-with-same-users
I want to add common aliases to make sure I receive complaints (webmaster,postmaster,admin,root,info,support,...).Further, I totally agree to a family option!
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Jacob commented
I have similar issue, but after read Hallo's comment. I think the understanding is different, right?
There are "5 addresses" for a Plus plan and only one user. So, is the "one" user admin account?Ex. Assume I ordered Plus plan and I have:
aaa@abcde.com
bbb@abcde.com
ccc@abcde.com
ddd@abcde.com
eee@abcde.comAnd aaa@abcde.com as a "admin" account?
Cause I'm going to propose enterprise email plan to our company, hope can get this clear...
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Anonymous commented
have to agree here. i'm a single person with a domain with a use case that results in protonmail being far to expensive for my needs:
i do anti-spam work, and currently have:
1. the ability to have a domain wild card.
2. the ability to have unlimited aliases.
3. the ability to shut off aliases.what i don't need:
1. lots of space.
2. lots of user accounts.lets say i'm working on a suspected spammer suspected.com. i go to their site, they ask for my email address. i give them something like suspected@mydomain.com. this is easy and covered by the domain wildcard. no real config necessary. i don't understand why this requires a visionary or professional plan at protonmail.
if i get a spam to suspected@mydomain.com. the first thing i do is create the alias suspected@mydomain.com and email them from that alias to alert them to the fact that they've either sold the email address or had a database breached. it works well, because they're getting an email from theirdomain@mydomain.com and when i tell them the email address was never entered anywhere except their form, they believe me. because of the number of aliases i require at any moment, i'm again pushed to the visionary or professional plans.
at the end of this process when the alias is no longer needed, i delete the alias, then i actually create the account suspected@mydomain.com and then disable it, so all mail to that account bounces. this in particular would put me at the very top of the protonmail pricing model.
the pricing model is difficult for a use case like mine, and i simply can't afford it. i'd be happy to pay the plus price for a single login, but it has to include wildcard domain support and unlimited aliases. (being able to disable an alias is probably a huge ask at this price point, hence not mentioned.)
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Anonymous commented
I am waiting for the family option to join. Please hurry.
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Geobomatic commented
I'm free user because of that. I have a domain with email redirection atm, but can't use the custom domain feature with my wife because of the cost :(
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Hallo commented
Proton you have actual free users stay on free plan due to this missing feature on actual paid plan. Some users not need more than 500MB/1GB storage per user but need multiple users on their account without custom domain or any other extra features.
Can you please just add one paid plan where we can add more users on the 5GB allocated space like PLUS plan ?
Family not need more space or features than free plan for 5 users may be just with bridge.
For you it's better to have "free plan" migrate to "paid plan" than stay on "free"... -
Chris commented
I actually agree with this. I'm a paid member as well, my parents both have the free accounts. I was thinking of adding them with a common domain so that three of us could have secure email and just so I can manage the technical aspect of It, but the jump for users is actually really expensive. Its actually just as well to purchase Visionary instead of adding three or more users.