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← Customer Feedback for Proton

How can we improve our accounts settings, payments or plans?

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112 results found

  1. Enable or disable login option into account for additional email adresses

    In order to prevent others from knowing my login username to my protonmail account, , it woul be very helpful if one could disable or enable the use of additional email addresses as user login name. Currently I can login into protonmail with all my email addresses. But I would like to choose which adress I exclusivley use for login into my account. For this it would be very helpful, if I could enable or disable for every email adress the login option. This would enhance account security drastically because "regulary" used email addresses to not reveal the username of…

    30 votes
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    3 comments  ·  Accounts  ·  Admin →
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  2. how can i merge my old free address with my plus account

    i have an old free address and i purchased the plus which allows me 5 addresses. How can I merge my old address to be one of the 5 addresses

    2 votes
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    1 comment  ·  Accounts  ·  Admin →
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  3. Add a button somewhere to cancel the account

    I'm trying to cancel my account and I cannot figure out how. It would be a good idea for you to add a button in "Account" so we can cancel our account when needed.

    Please contact me to tell me how to cancel my account.

    8 votes
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    4 comments  ·  Accounts  ·  Admin →
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  4. Have VPN in the Application selection area run ProtonVPN

    When I click on the Proton Application area and I choose Mail, Calendar or Drive it loads the applications into a new tab as expected. However, when I choose VPN it takes me to a page to select VPN software for my device. I have already installed and have used the VPN software, why doesn’t it just start my ProtonVPN like the other applications? I run Proton Mail and Calendar all day and when I need to start my VPN this would be handy.

    1 vote
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    1 comment  ·  Accounts  ·  Admin →
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  5. Option to choose if you want your deleted email address to be recycled/reused

    I'd like to have an option (maybe a checkbox "never make this email address available in the future") to choose whether I want my email address to be recycled/reused or not.

    If someone chooses to have the email address recycled it should be available one or two years after deleting the account (another option to choose if 6 months, 1 year or 2 years would be great).

    WHY DO WE NEED THIS FEATURE?

    1st) Privacy: If an email is used to create an account and later used to create another account, they know that the new account belongs to the…

    4 votes
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    1 comment  ·  Accounts  ·  Admin →
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  6. allow us to have whatever spec compliant local-part for custom domain email addresses

    when trying to set the local-part for my custom domain email address to "~"
    I get this error message:

    "Only alphanumerics, periods, hyphens, and underscores are allowed in the local part of the email address, and it must begin and end with alphanumerics." all I can say is why?

    "it must begin and end with alphanumerics."
    this is so arbitrary! it's an email address' local-part not a username..

    for many years, I have always used ~@myna.me as my email address, before and after I self-hosted my email, I use it for all of my online accounts and and all of…

    1,151 votes
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    7 comments  ·  Accounts  ·  Admin →
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  7. Give non-administatrative users the ability to modify their addresses

    Users that are created within a email organization using Proton professional that are not administrators cannot delete or add new email addresses. They can only change the order of their address priority list.

    There should be an administrative option giving sub-users that capability.

    1 vote
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    0 comments  ·  Accounts  ·  Admin →
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  8. email notice of upcoming renewal

    Can you please send out a renewal notice email at least two weeks ahead of the billing day, so it isn't a surprise to see it on my credit card bill?

    9 votes
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    3 comments  ·  Accounts  ·  Admin →
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  9. Account Update Input

    How about a way to change billing info? I had to close the account your payments came from but after months of searching I can't find a way to update account info. You need a financial department.

    1 vote
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    0 comments  ·  Accounts  ·  Admin →
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  10. Allow changing an email address once a year.

    Allow changing email

    addressmain@protonmail.com

    address1@protonmail.com
    address2@protonmail.com
    address3@protonmail.com -> address3.5@protonmail.com

    1 vote
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    0 comments  ·  Accounts  ·  Admin →
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  11. One-time storage upgrade or the ability to back up everything for free

    I cannot afford many monthly payments, as I do not have a fixed monthly income and am worried that if I upgrade my storage now, I will no longer be able to pay and will lose my storage later. Storage is extremely cheap right now, at mere cents per gigabyte, so it seems very extremely overpriced to pay dollars per month for the small amounts of storage offered, as well as not very doable for people like myself.

    If you could at least allow me to bulk download my data onto my own storage for free instead of holding it…

    6 votes
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    1 comment  ·  Accounts  ·  Admin →
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  12. Ability to merge an existing free account into a paid account

    I had two free emails, I made one a paid email. Last time I checked I am unable to merge the existing free email into the paid account. I do not want to delete my free email because it has many contacts.

    33 votes
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    8 comments  ·  Accounts  ·  Admin →
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  13. Ability to rename application in Google Authenticator to not say Protonmail

    Ability to rename application in Google Authenticator to not say Protonmail.

    Google authenticator provides the ability to rename 2fa Codes.
    This is useful as you can rename a 2fa code to not giveaway what the code is for.
    However some applications like Protonmail only allow a partial edit of the name and will still always show Protonmail.
    I don't believe this is optimal for user security.
    Please change to allow users to rename 2fa code completely without mention of Protonmail

    2 votes
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    0 comments  ·  Accounts  ·  Admin →
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  14. Email notifications of ALL login attempts

    Emailed notifications of all login attempts, successful or not.

    When available, these notifications should go to a separate notifications email rather than dropped in the protonmail inbox.

    If "advanced logging" is enabled, it should also add the IP address of the login attempt.

    (Otherwise someone breaking into a protonmail account would see that appear in the protonmail inbox, and naturally would be able to delete the notification mail before the rightful owner can log back in.)

    27 votes
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  15. I would like to sign up without sharing my credit card info or phone number.

    If the verification is only for bot protection a bitcoin donation should suffice. It makes me a little suspicious of you collecting identifying data on your customers and users.

    3 votes
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    0 comments  ·  Accounts  ·  Admin →
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  16. Digi-ID

    DifiByte Digi-ID Authentication:

    Replaces usernames/passwords by signing you in through the DigiByte blockchain. Phoen scans or copies a unique QR code, and sends the website data to log you in without needing a password/username. httpw://www.digi-id.io. Available for free in DigiByte App on iOS/Android.

    276 votes
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    17 comments  ·  Accounts  ·  Admin →
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  17. Shared access to a single email address by multiple users

    Non-personal, shared (aka functional) mailboxes are commonplace in businesses - a central mailbox for a particular purpose accessible by multiple users. A similar need is also common for personal use (e.g. each spouse has their own personal mailbox, but also have a shared address for things like bills or school notifications)

    1) Best option would be to allow an address to be created and assigned to multiple users within a ProtonMail Organization. That avoids forwarding of emails and also avoids having to log out of one ProtonMail user and then log into another user in order to check the shared…

    343 votes
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    26 comments  ·  Accounts  ·  Admin →
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  18. End Delinquency

    The way delinquency is handled is inappropriate. Being on the short end of that rope I realized how flawed and awful that can turn into. Didn't use my account a good 3 months, not realizing this was how Proton functioned, and I come back unable to use my account. I paid the 15 Euro because I felt somewhat responsible. But imagining if I went on a year long religious mission or what doing some humanitarian aid where I couldn't easily access my email and my card for auto-payment expired, or I just plain forgot I had this going, I would…

    6 votes
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    0 comments  ·  Accounts  ·  Admin →
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  19. Integrate with pgp keystore for to addresses

    Allow us to provide public keys for our contacts, letting us encrypt emails to people without using protonmail "secure" email with password.

    Additionally offer search functionality for one of the well known keystores (MIT, etc) to find public keys for people you're sending emails to.

    634 votes
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    8 comments  ·  Accounts  ·  Admin →
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  20. "Accounts that are inactive for over 3 months may be automatically deleted." Please consider altering that policy.

    "Accounts that are inactive for over 3 months may be automatically deleted."
    Please consider altering that policy. Three months is way too short a time!

    Why not 1-2 or more years instead of 3 months?

    2,453 votes
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    125 comments  ·  Accounts  ·  Admin →
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