Accounts & payments
156 results found
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Time-controlled logoff
I use Proton regularly at work, and the computer is accessible to other employees. I’ve been concerned that if something were to happen to me, others could access my account if I hadn't logged out. It would be great to be able to specify how long I want to stay logged in on the device before logging in.
1 vote -
Dedicated Account Management Link and/or App
Dedicated Account Management Link and/or App
As a proton user,
I want navigate directly to the account management section from the https://account.proton.me/apps landing page or via a dedicated mobile application
So that I can quickly manage my account settings without the intermediate step of loading a specific service (like pass or mail) first.*this will save a lot of time when needing to make security and other related changes.
3 votes -
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Unique Session ID in Session Management
I use the full proton suite across several devices, which means that I am always signed in to several services on several devices. Under All settings -> Security and privacy -> Session management, I can see all currently open sessions, but unfortunately sessions do not have unique IDs. And so it is not always clear to me which session is which. For instance, Pass and VPN browser extension sessions are both called "Proton Account for web", and since I don't always know on which day I signed in to which browser extension, I don't know which session is which. Could…
1 vote -
Account Recovery Option Obfuscation (Decoy Interface)
Account Recovery Option Obfuscation (Decoy Interface)
As a Proton user with hardened recovery settings,
I want the "Forgot Password" flow to always display all possible recovery methods (Email, SMS, Phrase) regardless of which ones I actually have active,
So that a malicious actor trying to brute-force my account cannot deduce my exact security configuration based on what the UI shows.Acceptance Criteria (AC)
AC 1: Standardized Interface Response
When a user clicks "Forgot Password" and enters their username, the following screen must display the generic tabs/buttons for Email, SMS, and Recovery Phrase.AC 2: Blind Failure for Fake Options
If…3 votes -
Allow to verify and recover from multiple email addresses and/or multiples phone numbers
Currently, you can verify and recover from one email address and/or one phone number.
I wish to be able to verify and recover by multiples of both.To clarify, I'm not looking for a 2 of 2 multisign solution like Phone 1 AND Phone 2, but from Phone 1 OR Phone 2. The same for external email addresses, while we are here.
Why this? Because I live between two continents with 2 relative phone numbers. One almost doesn't work in one continent; the other almost doesn't work in the other one.
3 votes -
How Do You Organise Your Professional Certification Documents?
I’m currently organising my professional certification records and realised how quickly documents can pile up — exam registrations, payment receipts, study materials, exam confirmations, and final certificates.
This is especially relevant for qualifications such as a CMA course in Dubai, where keeping every document in one structured folder can make the whole certification journey much easier to manage.
How do you organise your professional certification documents — one main folder or separate folders for each qualification?
1 vote -
Automatically re-enable other email addresses when premium account is reinstated
Just had a very frustrating experience not receiving emails because I had a small lapse in membership and many of my email addressees remained disabled.
11 votes -
Show OTP key 2FA
I would greatly appreciate if you could allow users to see the private key of your actual OTP 2FA without having to reenable. This could allow users to have more than one 2FA apps if they want without having to rely on changing it every time they want to add a new one.
This should help people than want to migrate from 2FA apps that don't have a way to export the codes (such as Microsoft Authenticator).2 votes -
Allow security key 2FA without setting up OTP 2FA
I would greatly appreciate if you could allow users to set up 2-factor authentication using a U2F/FIDO2 security key, without also having to set up OTP-based 2FA.
375 votes -
Delayed monitor log deletion with Optional password
Feature request:
Optional separate password protection for wiping security monitor logs.
The password is paired with allowing a user to set a configurable delayed deletion with options of 1, 2 or 3 months. On confirming the logs are to be wiped you must wait for the delay to elapse.
If a user wants to remove the password or change it along with the log protections a predetermined set delay will need to elapse before anything can be altered. A small window of 24 hours or more can be allowed incase the user changes their mind about the password they have…
3 votes -
Allow usage of Proton account for posting here
I'm not able to post ideas here using my proton.me or protonmail.com
If I log in with Google it works.2 votes -
Picture for your account
For Your Proton Account you should have a custom profile picture and you can keep it blank if you want
204 votes -
Have a sales team that actually answers your requests
On 2 occasions I reached out about our interest for migrating to Proton for business, both times I got an answer telling me how excited you were to help us and asking for more information. I answered twice and never got any answer. Is it because we are too small of a company?
This is very disappointing, we were very interested by your solutions, but I guess we will have to find a different approach to better secure our information...5 votes -
Easier Management of Multiple Proton Accounts (with Admin/Billing Role)
As a small business owner, I often manage multiple Proton accounts – for example, one for personal use and others for different projects or clients. While Proton is already a great tool, handling multiple accounts could be made a lot more convenient.
What would help:
The ability to link and switch between multiple Proton accounts within the same interface, without constantly logging in and out.
An option to set different billing addresses and email contacts per account. This would be especially useful when managing subscriptions for multiple businesses or teams.
A centralized view where I can see all active subscriptions…
12 votes -
Very Expensive for disabled UK pensioner
Offer incentive of discount for loyal customers. Product is great but regretably far too expensive!
When you are a disabled pensioner in the UK, we cannot afford the high "usual" price.
You should be encouraging folk to renew, not leave.
Great product and customer service. Poor unaffordable pricing!
Why increase the "churn rate" when you already have a captive audience?8 votes -
Auditing/logs: Generate a log entry or increment counter for any sent or received emails.
This would be a powerful tool to monitor for covertly diverted or transmitted emails. The log entry would not have to include any information about the email, just that an email was sent or received. It can be left up to the user to correlate it with their messages.
3 votes -
Recovery phrases shouldn't be instant access – A safer alternative: recovery phrase + delayed access
First of all, I don’t see the real value of the current recovery phrase. If someone securely stores their master password and TOTP seed, those already provide full access to the account – just like a recovery phrase does. So what’s the actual benefit of having a separate recovery phrase in this setup?
Sure, I understand that a recovery phrase that bypasses 2FA is more convenient, but from a security standpoint, it's essentially the same as handing over full access – there's no meaningful distinction.
In practical terms, both a recovery phrase and a written-down master password + TOTP seed…
11 votes -
Allow different display names for account vs email profiles
In Mail I can create multiple profiles with different display names (e.g. test@pm.me shows “Jack”, test@protonmail.com shows “Jack Frost”). That’s super useful.
But those names get pulled into my Proton account and other services (Drive, etc.). It would be great if the account could show a different display name or nickname without forcing the email profile names onto everything else.
I’d prefer to use a nickname for my Proton account, while keeping my email profiles the way I configured them.
5 votes -
critical need of PASSKEY & 2FA (BOTH) TO SIGN IN ASAP ASAP its easy for you proton dont wait for votes
my friend saw my both passwords (2 password mode) from behind while i was signing in to proton account, i didnt knew this until he told me and now teasing me but that's not the issue.
the critical issue is that it is possible and successful.
i need to SIGN IN by using PASSKEY & 2FA BOTH so that my passwords remain confidential even if someone see everything while i am signing in.
7 votes
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