Accounts & payments
135 results found
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Unlicenced Admin Account
Best practice is to have a separated dedicated unlicensed Admin account.
I do not like that my regular account also has Admin access, and would like to setup a separate account for this, however I would have to pay for an additional license.18 votes -
Switch from .me to .com or vise versa
I created a new account and accidentally chose .me when I prefer .com
I'd like to be able to change this feature in my email settings.Also, I have another account that I wanted to switch to .me from .com.
Please add the option to swtich between .me and .com and vise versa.
Thank you!
19 votes -
2FA Authenticator App algorithm upgrade beyond SHA-1
Appreciate 2FA authenticator app support in the solution.
Would like to see support for not just SHA-1 (known insecure) hashing algorithms for code generation but also SHA-256 or SHA-512.
Bitwarden supports SHA-256 in their solution.
17 votes -
Feature Request: FIDO2 only authentication on new devices
Summary
Add an account security option that enforces FIDO2 security keys as the only allowed 2FA method when a user signs in from a new or untrusted device.Problem / Current Behavior
In the current login flow, when a user has a FIDO2 key enabled the user can fallback to OTP-based 2FA rolling codes. This creates a downgrade path.Desired Behavior (What should change)
Provide a ON/OFF setting such as: “Require FIDO2 security key for new/untrusted devices.”When enabled
• FIDO2 is required when signing in from a new/untrusted device.
• OTP fallback is not offered in that same new/untrusted…16 votes -
Lumo subscription for unlimited users
As a long term Unlimited subscriber, I can't even get some discount. I can understand all the technical challenges, and costs related to the necessary infrastructure to deploy and keep LLM models, however, no discount? No trial?
If am I an unlimited subscriber, what does that mean? Unlimited, but....15 votes -
Add allowing a second email for account recovery, or possibly add multiple email accounts for recovery.
Add allowing a second email for account recovery, or possibly add multiple email accounts for recovery.
This would assure that users can do a recovery, even if the 1st/primary email is not available at any particular time.14 votes -
Add users-Family Plan-Shared Plan
Ability to add users to your individual paid account and manage them like business accounts with each one having their own login. But limits(I.e. storage, aliases, VPN) are shared between all accounts instead of each new account getting additional limits. Admin can move/allocate limits between accounts under the main account/plan.
Each additional user would add $1-$2 each.
13 votes -
emergency kit
I'd like to see a sheet like the one provided by 1password with login information for emergencies.
11 votes -
Recovery phrases shouldn't be instant access – A safer alternative: recovery phrase + delayed access
First of all, I don’t see the real value of the current recovery phrase. If someone securely stores their master password and TOTP seed, those already provide full access to the account – just like a recovery phrase does. So what’s the actual benefit of having a separate recovery phrase in this setup?
Sure, I understand that a recovery phrase that bypasses 2FA is more convenient, but from a security standpoint, it's essentially the same as handing over full access – there's no meaningful distinction.
In practical terms, both a recovery phrase and a written-down master password + TOTP seed…
10 votes -
Option to check Security Phrase
Right now we can only generate new Recovery Phrase.
It would be very helpful to have an option to check the Recovery Phrase.This way we will be able to check if the noted phrase is saved correctly, and we can also check the phrase from time to time without having to reset it and backup it again.
10 votes -
Automatically re-enable other email addresses when premium account is reinstated
Just had a very frustrating experience not receiving emails because I had a small lapse in membership and many of my email addressees remained disabled.
9 votes -
Make Proton Mail optional or more functional for Proton Pass & SimpleLogin user
I purchased the lifetime plan primarily for Proton Pass and SimpleLogin. However, I’ve noticed that using a Proton Mail account is currently required to log into these services.
If Proton Mail is going to remain a mandatory part of the login system, I would appreciate it if the account came with more practical functionality—such as email forwarding, around 10GB of mailbox storage, and access to Proton Mail Bridge.
At the moment, the Proton Mail account feels somewhat underutilized and doesn’t offer much value for my use case.
If providing these features isn’t feasible, I would kindly suggest reconsidering the requirement…
9 votes -
Passwordless login using hardware key / passkey only
Enable the user to use a FIDO2 hardware key or an iOS or Android biometric passkey as the sole login method for users that desire it. It would be for all Proton services, in my case mail, drive and pass.
I would like to eliminate using passwords altogether and solely rely on a passkey in my iOS Passwords app OR my Feitian FIDO2 hardware key with fingerprint sensor.
Requiring multiple keys would be a way to help prevent users from locking themselves out.
1password is currently in beta with passwordless login and google already supports it.
8 votes -
Very Expensive for disabled UK pensioner
Offer incentive of discount for loyal customers. Product is great but regretably far too expensive!
When you are a disabled pensioner in the UK, we cannot afford the high "usual" price.
You should be encouraging folk to renew, not leave.
Great product and customer service. Poor unaffordable pricing!
Why increase the "churn rate" when you already have a captive audience?8 votes -
Easier Management of Multiple Proton Accounts (with Admin/Billing Role)
As a small business owner, I often manage multiple Proton accounts – for example, one for personal use and others for different projects or clients. While Proton is already a great tool, handling multiple accounts could be made a lot more convenient.
What would help:
The ability to link and switch between multiple Proton accounts within the same interface, without constantly logging in and out.
An option to set different billing addresses and email contacts per account. This would be especially useful when managing subscriptions for multiple businesses or teams.
A centralized view where I can see all active subscriptions…
8 votes -
Customer service phone number h
I need a contact phone number for anyone at proton its imperative I speak to a human being not a machine
8 votes -
Stop advertising recovery options as 'Security'
Just got another mail to add recovery options to my account in order to increase 'security' or 'safety'. I don't know in which dimension adding another attack vector to the account increases account security in any way. Yes, regular users forget passwords but that doesn't mean you have to advocate for watering down account security on a mass scale, because:
- users who usually forget their passwords also squander around with recovery keys
- users who use other means of recovery (additional e-mail accounts and so on), also usually have bad account security for those recovery methods.
Please rephrase this properly and…
7 votes -
critical need of PASSKEY & 2FA (BOTH) TO SIGN IN ASAP ASAP its easy for you proton dont wait for votes
my friend saw my both passwords (2 password mode) from behind while i was signing in to proton account, i didnt knew this until he told me and now teasing me but that's not the issue.
the critical issue is that it is possible and successful.
i need to SIGN IN by using PASSKEY & 2FA BOTH so that my passwords remain confidential even if someone see everything while i am signing in.
7 votes -
Allow us to create other accounts with custom domains we already have tied to existing accounts
Having me be able to use a custom email domain for my account is cool, however, limiting what I can do with the domain that I PAID FOR, is entirely overstepping boundaries. I should be able to create a new email under my account using my custom domain, and then be able to create an entirely separate proton account using that email with my custom domain. Just because a domain is tied to one proton account should not stop it from being able to create other proton accounts, all this is making me do is consider not using proton to…
7 votes -
Connecting to Proton services with 3FA
Have the ability to log in through three separate forms of identification before accessing the Proton account.
For example :
1 - the Proton password
2 - Google Authentication code (or any other tool)
3 - Proton authenticator (to be created)The user initially logs in with their username and password. Then Proton asks for the 6-digit code that Google Authenticator (or other) gives. Then the user enters the 6-digit code from Google Authenticator into Proton Authentication which validates the 6-digit code and gives a code (e.g. numbers or a word) to the user. The user enters the numbers (or…
7 votes
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