Accounts & payments
135 results found
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Add a Confirmation Prompt for System-Wide Password Changes
Changing a password on a single Proton service (e.g., Proton VPN) can unexpectedly change the password for all connected Proton services, including Proton Mail and Proton Pass. This can lead to users being locked out of their accounts, especially if they have not set up a recovery method.
This is particularly confusing when using an alias. A user might assume the password change only affects the specific service tied to that alias, not the entire Proton account. I experienced this firsthand; I was lucky enough to get all my data back after a reset.
4 votes -
Allow users to configure an email to be sent along with granted emergency access
It would be helpful if users could store a text message to be sent to the emergency access grantee that contains further instructions. Most of the time people will have forgotten about instructions given years ago by the time they are granted access. It doesn't have to be fancy. A simple mult-line textfield would do.
4 votes -
Account recovery with timelock (relative or absolute)
Allow to decide whether the recovery phrase can be used at any time or only after a certain period (relative or absolute). For example:
- allow to recover the account with the recovery phrase after X months of inactivity;
- allow to recover the account with the recovery phrase after timestamp X.4 votes -
Idea Proposal: Custom Domain as Default Address in ProtonMail
Problem:
Currently, when users add a custom domain to ProtonMail, their primary login and default email often remain as @proton.me or @pm.me.
While aliases can be set up, the Proton address cannot be fully removed, and users can’t set the custom domain as the true default identity.
This creates friction for users who want to use their own domain exclusively for both sending and receiving emails.4 votes -
Allow disabling recovery phrase nag messages
Allow a user to permanently dismiss the recovery phrase nag messages.
The web interface keeps bothering me to set a recovery phrase but I do not want to set one because I am already using a password manager to store my password. I do not see any benefit of having a recovery phrase because any circumstance that would cause me to lose my password would also cause me to lose the recovery phrase.
4 votes -
Sign in to the account with email aliases
I would like us to be able to choose the emails (main account email and email alias) that can be used to authenticate on the account. Currently it is possible to authenticate with all emails, principal and alias, this can induce a security risk by multiplying the connection possibilities.
3 votes -
"Make the creation of files free please"
I really find it a shame to pay €4.99 to create files in order to keep my mailbox tidy. A classic user like me does not use other functions than those of a classic mailbox, so I think we should review the offer for basic accounts by integrating the creation of folders for free. Greetings from France.
3 votes -
Allow password reset without losing all data
Allow users to configure if they want data to be encrypted in case of a password reset.
My data is not highly confidential or interesing to others. For me the risk of losing everything after a password reset is much higher than being compromised.
So it would be great to be able to turn off the invalidation of the encryption keys in the event of a password reset.
3 votes -
App-based MFA
I like the way that Discord, Steam, Github, Apple, etc do their logins, which is by a phone app that prompts you with a notification and you have to enter the code that it says on the computer. This would be a really convenient way to log into Proton rather than having to use your phone for 2FA. Some of the apps I mentioned also do a qr code thing to log in which is super convenient as well.
3 votes -
Account recovery (Android App)
Add Password Reset Option Using Active Proton Mail Session
Description
Currently, Proton users who are locked out of Proton Pass but still have an active authenticated Proton Mail session can become permanently stuck in a recovery deadlock.
In my case, I am locked out of Proton Pass and unable to access my stored passwords or recovery codes. Proton Mail is the only session I still have access to. However, when attempting to change or reset my account password from Proton Mail, the system requires entering the current (old) password.
This requirement defeats the purpose of account recovery. If the user…
3 votes -
j aimerais savoir pourquoi j ai payer pour un abonnement illimité et que peu importe ou que je regarde sa me demande de upgrader mon abonn
il devrait mettre sa plus simple . que ont puisse voir facilement et en tout temps notre niveau d abonnement et aussi pour le soutient a la clientèle ces très très compliqué .
sa a prit 3 jour régler mon problème au début il disait que il avait rien d anormal mais je n avait plus Access a rien .
il ont énormément de progrès a faire du coter support a la clientèle.
i devrait aussi mettre en place du support en Français.
sur tout pour la clientèle comme moi qui paye .donc si quelque un du service a…
3 votes -
Intégration Coffre fort Documents speciaux
Tel que certains services en lignes Tel que Digipost en France. Ajouter un coffre fort pour le téléchargement automatique de factures, tel facture énergétique, Loyer, fiches de salaire, pourquoi pas des documents médicaux, tout cela réuni dans un coffre fort sur proton drive, bien à l'abri des regards.
Soit un coffre inclu avec Proton drive soit une offre supplémentaires lier au compte.
Onedrive Offre cette possibilité de verrouiller des documents via se coffre fort.3 votes -
CLOSE MY ACCOUNT NOW
I WANT TO CLOSE MY ACCOUNT WITH YOU I DO NOT CARE IF I EVEN GET MY MONEY BACK JUST CLOSE ACCOUNT AND DELETE MY DEBIT CARD..........
3 votes -
Get all the features for free for a month. Imagine you are running a top ad. Then you will see the miracle for a month.
Get all the features for free for a month. Imagine you are running a top ad. Then you will see the miracle for a month.
3 votes -
default 2fa setting
Allow the user to set the default 2fa, with the effect that the default 2FA is displayed first. I use 1Password password manager. For Proton, I use both a security key and an authenticator. Proton insists on prompting for a security key and showing authenticator as an alternative. I almost never use the security key; it is my backup. But this behavior by Proton, prompting for the security key, prevents my password manager from getting me logged all of the way in automatically.
I currently have to click the authenticator tab. When I do that, my password manager takes over…
3 votes -
Reactivate an account that had been deactivated due to inactivity
I signed up for ProtonMail a while ago, but I never got around to using it. Now I want to use that email address for a subscription account. How can I reactivate it?
3 votes -
Forcing 2FA when signning up for email
Forcing 2FA when signing up and to make phone as 2FA ro get code to sign in or to prompt in with mobile not only 2FA authenticator.
3 votes -
signed-in reset
Update the IOS ProtonMail App to include the signed-in reset option, that's available on the Android and Web apps. This will allow full recovery for a authenticated user who has access to their ProtonMail App, but has forgotten/lost their password and hasn't setup any recovery methods. Particularly useful for new inexperienced users. This will also help recovery of data from the same account, held in other Proton Apps, e.g. Drive, Pass, etc.
3 votes -
Improve and expand QR code sign-in so it works from a PC
The QR code sign-in is fantastic, however, it should also allow users to sign in outside portable devices. For example, using a logged in session within the browser could improve the logging workflow experience for users with degoogled devices as the user can then only have a security key setup in their account and avoid altogether less secure forms of 2FA such as TOTP. At the moment, degoogled devices pretty much must have TOTP enabled, which is not ideal for those seeking maximum security within a degoogled ecosystem.
2 votes -
Delayed monitor log deletion with Optional password
Feature request:
Optional separate password protection for wiping security monitor logs.
The password is paired with allowing a user to set a configurable delayed deletion with options of 1, 2 or 3 months. On confirming the logs are to be wiped you must wait for the delay to elapse.
If a user wants to remove the password or change it along with the log protections a predetermined set delay will need to elapse before anything can be altered. A small window of 24 hours or more can be allowed incase the user changes their mind about the password they have…
2 votes
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