Skip to content

Accounts & payments

79 results found

  1. Plan renewal: Allow 5-year plans

    We can currently renew our paid plans up to 2 years at a time. Can we also have a 5-year plan? That way plan renewal is a twice a decade event instead of every 2 years.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. 6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Multi user too expensive

    1 user, 1 domain = 48€/year
    If you need 2 users, 1 domain = 150€/year
    Why a so big price increase when you need 2 users ? Could you have an better offer, for example at 70€/year. Seems more logical.

    Best regards

    184 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    19 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Family Plan

    Visionary is way too much of space, addresses and domains!
    Normal family would use not more than 1GB per user and no more than single custom domain.
    Main points for improvement:
    - Increase the users to 10
    - Decrease storage to 5GB total
    - Decrease custom domains to 1
    - Remove ProtonVPN

    And then have price around 10EUR/month to be truly affordable.

    804 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Under review  ·  110 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Exclusive ProtonVPN servers for Visionary Plans

    I think that ProtonVPN should offer exclusive servers for Visionary Plan users. I am a big advocate for everyone having access to a secure and private internet and communications, whether they can afford access or not. However, as a Visionary plan subscriber, I use Proton services for both personal use, as well as my business. Recent issues with ProtonVPN regarding with high loads for U.S. servers, due to people downloading video games, streaming netflix, etc., are very frustrating, especially when using the kill switch.

    Visionary plan subscribers should have access to servers that free and plus accounts should not have…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. personalized pricing plan

    An option to choose exactly what the plan should include and what is not needed, with adjusted pricing.
    I for example would be interested in IMAP/SMTP and one or two additional addresses, 5 however seem a bit too much. I also don't really need the increased message limit, custom domain, auto responder, storage increase and additional support.

    There is already the option to get more addresses or more domains, its only missing the option for less of those.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. protonmail discount for students?

    Hello, i´m student and want buy a suscription of protonmail. I have .edu account, can provide discount for universitiy students? Thanks.

    14 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Better, larger timeframe and custom memberships

    Proposal is to offer even better prices and discounts for longer-term ProtonMail accounts.

    Same way we currently have 1 and 2 year memberships...
    Why not have 5, 10, 15 and 20+ year fully customizeable and flexible options for plans/etc.

    Available to pay by Card, cash or even other cryptocurrencies at better (discounted) rates than other identifiable means of purchase (i.e. credit card) -- favouring the use of cryptocurrency and anonymization for your clients.

    Offering memberships/plans with longer "expiry dates" would be ideal for customers looking for the best deals available for long term use of the paid service. Along with…

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. I'd like a payment option strictly for more space, without needing extra domains etc

    I'd like an option to pay for increased data capacity without tying in everything else. 500mb is very tiny, and I love the service and would enjoy supporting it. but the extra errata tied to the next level means I'd pay for many things I don't need. The drop down selection for the other tiers could be used within the 'free' tier to allow more data storage.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Allow multiple account management in the free version

    For smaller non profits (like mine), or low income people (like we serve), it seems a bit outdated (and classist) that we cannot manage multiple accounts in the free version. Yahoo, Gmail, Hotmail all offer this and have for as long as I can remember. Please make this very simple function available to all users, this is the missing function that keeps me from transitioning away from these other providers completely. It also makes me hesitant to purchase an account that I cannot recommend to our clients for this reason. The rest of protonmail is great, keep up the great…

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Offer discounts for long-term commitments.

    I love protonmail but I am poor. $4.50/month is too much

    1 year premium is €40. Offer 2, 3, 5 year plans for more discount.

    I would buy five years upfront for $2/month

    7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Proton Service with mail and vpn and encryption

    Proton VPN I want to be able to pay monthly or like every 3 mmonths to see how I like the service can this be possible I was willing to $ 8 a month like $24 every 3 months

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Another paying plan.

    Add another paying plan between "FREE" and "PLUS", only one account, 1Gb storage and VPN protection.

    32 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    13 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Lifetime Subscription

    I'm sure I'm not alone when I say that I like to keep my number of subscriptions minimal. It's just healthy. Basically. I would pay a good amount to get a lifetime subscription on plus / pro. Thoughts?

    554 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    32 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Desktop bridge for free users.

    I am so disappointed that the new 'Protonmail Bridge' is only for paid accounts. I love Protonmail for the fact that it is secure and free. If they continue to leave free users out of these great new features; I may not continue to use Protonmail!

    300 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    59 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Email + VPN Package plan for personal use

    Email + VPN plan for individuals who want both services.
    * More convenient (than signing up and paying twice)
    * Added value (discount or extra features) for using both
    * 10 days Priority Support (why not encourage users who are nervous about getting started, since most will never need to use it?!)

    PRICE: ~ $8/month or $80/year (discounted)

    Email:
    - 5 addresses
    - 10+ GB
    - plenty of folders, few hundred messages/day
    - [optional] Add Custom domain for $10/year

    VPN:
    - 2 simultaneous connections (unlimited devices)
    - High speed
    - 10 countries (?)
    - Choose one of: P2P / Streaming…

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. ProtonMail "basic" plan for non-profit organizations

    Hi,

    I'm part of a non-profit organization which can't afford a ProtonMail Plus plan.

    We just need more labels and more storage than the free tier allows. We don't need aliases, custom domains, or IMAP. I'm sending it here because I can see in our mailbox that we're not the only non-profits using Gmail.

    I should also highlight that some "non-profits" are probably illegal with repressive governments. (Then they're not, on the legal field, non-profit, but they deserve encryption no less than myself.)

    So various ideas could come up. Non-profits could have more labels and more storage for free. ProtonMail…

    76 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Cheaper Mail + VPN Options!

    Right now I use Protonmail and Private Internet Access for my VPN. I'd love to switch to your VPN and upgrade my e-mail, which I'm going to have to eventually do for space here... but your prices are completely astronomical! $50.00 a year for both I would reason as being worth it for both services... for $39.99 on PIA VPN, I get more than 2 devices, many different servers, they seem faster that the servers I'm trying with your premium trial. Your services are just not worth as much money as you want for them. You want $288 a year…

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Custom purchasing packs with ProtonVPN

    So-why not allow people to purchase Protonmail and ProtonVPN as a more granular bundle?

    Right now, I have to purchase more mail boxes than I might need. I'd like to purchase them individually, and the amount of storage individually.

    I'd also like to purchase ProtonVPN along with them, as a bundle, and receive a discount.

    Right now you can only do that with the visionary package-but that is too many devices and email accounts/domains for me. I need more granular.

    Also-while I understand bulk purchasing revenue, what's most valuable to a company like you is advanced payment and committed revenue.…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Academic pricing

    We should be encouraging schools (universities, colleges, high schools) to using secure email. Discounted or free premium features should be offered to this type of client.

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Accounts & payments

Categories

Feedback and Knowledge Base