Accounts & payments
69 results found
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tôi
tôi đã không đăng ký dùng gói cước tại sao lại tự động trừ của tôi 71.88 EUR đây là trò gian lận hãy trả lại tiền cho tôi vì tôi không đăng ký những thứ đó
1 vote -
support long term users
All deals seem to be for new users. Proton should also offer discounts for users who have stuck with the company for multiple years.
2 votes -
1 vote
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Pay in Canadian Dollars
Allow to pay in CAD dollars.
2 votes -
REEMBOLSO COMPLETO
Solicito por completo o reembolso de plano VPN plus pois não gostei da qualidade do serviço em jogos.
E não estou encontrando a pagina de suporte no site de PROTON.
1 vote -
The Importance of Accurate Global Import Export Data in Today's Market
Eximine is a leading global import-export data provider based in India, offering comprehensive and accurate trade insights to businesses worldwide. The company specializes in delivering detailed trade data, analytics, and market intelligence, helping organizations make informed decisions, identify opportunities, and stay ahead in the competitive global marketplace. Read More https://eximine.com/
1 vote -
SUBSCRIPTION CANCELLATION
Please cancel my subscription and refund all the charges
2 votes -
payment by bank transfer
Dear proton team
I would have been a paying member from the beginning of your great service, if a one time payment would have been possible by bank transfer to a Swedish or other European bank account.
Greetings, Bertil
2 votes -
Avertir un mois avant le prélèvement de l'abonnement
J'ai choisi un abonnement sur 2 ans et il m'arrive systématiquement d'oublier que celui-ci arrive à expiration. Résultat, je suis prélevée d'une somme conséquente sans avoir pu prendre mes dispositions ni organiser mes dépenses. Il serait hautement souhaitable que vous préveniez du prochain prélèvement suffisamment à l'avance, un mois par exemple. Je ne comprends pas que cela ne soit pas prévu depuis le départ.
6 votes -
Make it so people can pay with google play if they have a overdue payment
I would like a overdue payment Google play pay
2 votes -
Allow Upgrade from MailPlus to the Proton Unlimited from Google Play
I subscribed to MailPlus and bought the 1 year subscription. Now I learn that there is a Proton Unlimited Plan, but since I bought the 1 year MailPlus, there is no option for me to Upgrade to 1 Year of Unlimited. I find the VPN to be very useful and want to use it on my PC and my Phone at the same time.
6 votes -
1 vote
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Dear community
Sir I pay the payment but still not premium 😞 why sir 😣 I have my payment transaction SMS
Please help me I promise you don't mistake again2 votes -
Integrate Bitcoin Cash as a means of payment
Integrate Bitcoin Cash as payment option
Protonmail has Bitcoin Core (BTC) as the only crypto payment option and it does not serve as a means of payment, since BTC transactions have expensive fees and often exceed the cost of the service offered by Protonmail, for example today the transaction was about $16 the fee and what I had to pay for the service of Proton was $23.83 dollars. Therefore I suggest that you add as an option to be able to pay in Bitcoin Cash (BCH) which is the Bitcoin that keeps the original properties of the Bitcoin that Satoshi…
4 votes -
Allow purchasing subscriptions as a gift
I want to be able to gift ProtonMail subscriptions to my family members, but there doesn't seem to be an option to do this currently.
16 votes -
dogecoin payments
Dogecoin is a faster and cheaper payment method than bitcoin
dogecoin is the future of payments.1 vote -
Account renewal issues
I got an email from Proton to renew my account that included:
"Just log in at mail.proton.me, then go to Settings → Dashboard → Payment methods → Add payment method."
There is no "Payment Methods" entry in the menu.You have to guess which plan you currently have (I didn't remember), then go in and add a new credit card since it won't let you update the expiration date on the existing entry.
1. State clearly what the current account plan is
2. Allow updating of credit card info without reentering everything
3. Show when the account expires or how much…4 votes -
BBBBBBBBBad Proton!! give me a refund.
I sent three cancellation emails, had one consultation with a counselor about the cancellation, and received a confirmation of the cancellation. However, the card payment was still not cancelled, and I had no choice but to pay the card payment amount. I am very disappointed and angry with your handling. Is your 30-day cancellation promise a lie?
I don't know if you intentionally disabled the chat function, but I can't even chat with a counselor right now, and I sent an email, but I still haven't heard any response. I have no choice but to write here.4 votes -
Warn user about adding a card payment option if they have ProtonVPN on
When user adds a card payment option, they are most likely redirected to their bank's web service to verify the action. Many banks have strict automated monitoring that may lock the card when an action seems suspicious.
Using a VPN may trigger such lock on the bank's side for various reasons.
For a real-life example, your VPN might be using a server located in different region than your real region and the verification process may require you to use another device (like your phone) which might not be using a VPN. On bank's side, this may look like someone is…
8 votes -
Add fine-grained tracking of account billing linked to user changes
For business users, currently changes in users result in changes in invoices / billing, however there's history to revisit showing "X user started on X date" to be able to reconcile history when managing multiple domains under one account.
4 votes
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