Accounts & payments
53 results found
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BBBBBBBBBad Proton!! give me a refund.
I sent three cancellation emails, had one consultation with a counselor about the cancellation, and received a confirmation of the cancellation. However, the card payment was still not cancelled, and I had no choice but to pay the card payment amount. I am very disappointed and angry with your handling. Is your 30-day cancellation promise a lie?
I don't know if you intentionally disabled the chat function, but I can't even chat with a counselor right now, and I sent an email, but I still haven't heard any response. I have no choice but to write here.1 vote -
Warn user about adding a card payment option if they have ProtonVPN on
When user adds a card payment option, they are most likely redirected to their bank's web service to verify the action. Many banks have strict automated monitoring that may lock the card when an action seems suspicious.
Using a VPN may trigger such lock on the bank's side for various reasons.
For a real-life example, your VPN might be using a server located in different region than your real region and the verification process may require you to use another device (like your phone) which might not be using a VPN. On bank's side, this may look like someone is…
1 vote -
Add fine-grained tracking of account billing linked to user changes
For business users, currently changes in users result in changes in invoices / billing, however there's history to revisit showing "X user started on X date" to be able to reconcile history when managing multiple domains under one account.
1 vote -
Support for Peppol invoicing
Peppol is a digital way to send invoices. No e-mailing and manual import into account software. Peppol does it all for you.
1 vote -
share payment between users
I don't know if this is against the rules, maybe there could be some budget plan that you can split payment with other users ?
1 vote -
Pay per GB
Pay for EXACTLY the storage that you used in a month, instead of having to bump plans with *** GB increments - and serious price increases.
Proton uses limits to extract maximum consumer surplus and force new plans on people, when all they want is just more storage. This is just like commercial companies, and leaves a bad taste.
The better approach is to align consumer value and producer cost : pay for what you use, with a standard cost-plus premium. It's not how you make the most money, agreed - but it is how you build a loyal user…
5 votes -
Accept Discover credit card as payment
This is not a way out there idea. Please accept Discover credit card so we(I) do not have to get another credit card to pay my subscription. Yes, there will always be that new way to pay(Paypal->Venmo->Crypto?) but this is just basic, get away from just 2 credit card players(Visa & Mastercard).
1 vote -
Ability to modify billing dates
I want to have the option of changing the billing dates for future renewals: e.g. changing a biannual renewal from the 17th of August to the 1st of August. I have contacted Proton about this and it is not currently available nor in development.
2 votes -
Proton Quattro (4 accounts) plan
After Proton Family (max 6) and Proton Duo (max 2), I hope Proton can add a new subscription for up to 4 accounts.
1 vote -
currency
Hello Proton Team and Community,
I have a suggestion that I believe would greatly benefit Proton's global user base: expanding the accepted currencies for payments beyond EUR, CHF, and USD. Proton has a growing international community, and allowing payments in additional local currencies would make it more convenient for users across the globe.Benefits of this expansion could include:
Reduced Currency Conversion Fees: Many users face additional fees when converting their local currency to one of the three currently accepted currencies. By supporting more local currencies, Proton could help users avoid these extra costs.
Enhanced Accessibility: Making it easier for…4 votes -
Accept payments in SEK (Swedish Crown).
I would like you to be able to accept more currencies for the payments. Swedish crowns (SEK) would be better for me for having the exact monthly amount every month. I am sure other countries with different currencies would appreciate that too for the same reason.
1 vote -
Freezing an account after payment is used up or after initiating a freeze by the account owner
Please freeze an account for e.g. two years after a the payment is used up. In case of the death of the owner, family members (who had been authorized by the owner during her or his lifetime) should have enough time to take over the account.
Generally, there should be a process to allow authorized people to take over accounts of users who are not able to control their account anymore.
This also could be a feature e.g. for journalists who lose control over their accounts. The freezing also could be triggered by a "password" defined by the account owner…
1 vote -
希望能支持微信或支付宝来支付
希望能支持微信或者支付宝来支付，这样能方便中国用户。
1 vote -
SWITCHING OUT PAYMENT CARDS?
So my bank replaced my card, as they regularly do, but I can find NO place at all within the proton website to CHANGE my card. It's asking me to make a payment for my renewal, which I can't do because the card on file is no longer a valid card. It's 2024 and I can't CHANGE the card on file?
2 votes -
Integrate Standard Notes Premium plan with Proton Unlimited
Hopefully I'm not being greedy, but wouldn't it be possible to integrate the premium features of Standard Notes, which are absolutely brilliant, with Proton Unlimited? In my opinion, it feels appropriate now that SN is part of the Proton family, and, in fact, it already works that way in the case of SimpleLogin.
195 votes -
Google pay as a payment option
It would be better if you could introduce google pay to subscribe to the premium features or upi for an Indian user like me
2 votes -
Appropriate fees should be determined specifically for countries with high inflation.
In countries with high inflation, paying with Dollars or Euros costs too much compared to the currency of that country. For such countries, special low fees must be determined and payment must be made in the local currency.
2 votes -
直接換成新台幣價格去超商支付現金
可以直接把一年份價格轉換成新台幣價格然後去台灣的超商現金支付
1 vote -
Add-on Proton Service (Customize Plan) not directly to Unlimited Plan
Need proton to allow me to customize plan as per my need. Currently, I have monthly subscription to Proton mail and I want to use Proton Pass but not Proton VPN. The only way to get another service (proton pass, in my case) with an existing service (proton mail, in my case) is by upgrading to Unlimited plan which cost USD 12.99 for a month (USD 10 per month for yearly plan effectively USD 120 for 12 months in one go) I don't have that lump sum money parked in my account. Also, I'm residing in India just think about…
3 votes -
Add support for Zcash payments
Proton and Zcash are an ideal pair. By accepting ZEC, you can offer anonymous payment options to your users. Zcash's shielded transactions ensure that all details on the blockchain remain hidden, thus providing utmost privacy.
Your privacy-conscious user base will appreciate having the option of making anonymous payments with Zcash. It's a wonderful way to align your payment system with your privacy mission.
6 votes
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