65 results found

1. Separate billing cycles for products

   It would be nice if not all products had the same billing cycle. For example, I have a Proton Duo plan that renews every 2 years. However, if I want to subscribe to Lumo+ it changes my Duo plan to be an annual plan and locks Lumo+ in for the whole year.

   Likewise, as a Duo subscriber, if I want to add Meet Professional it adds it for both users, even though I might only want it for 1 user, and perhaps for only a month or two. We need more nuance and variations for how products are billed.

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2. Offer multi-year family accounts

   When I had a solo account I could enroll for 4 years straight, now that I have a family plan I can only pay once a year. I would like to show my commitment for longer (2 or 4 years or more) and get a discount. Not necessarily a lifetime membership but more than 12 months...

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3. Start Accepting SEPA Direct Debit as a Payment Option

   Dear Proton Team, I would like to suggest and request for Proton to accept SEPA Direct Debit as a Payment Option.
   Right now, all Options are either under US Jurisdiction (Credit Cards, Apple Pay, Google Pay) or highly manual and non-refundable (Crypto, Cash).
   Not only is SEPA Direct Debit a very affordable and privacy oriented way to pay (since there is no man in the middle), it would also strengthen European Independence and sovereignty.

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4. Wero

   Please accept wero as a patment option besides creditcard, paypal and bitcoin.

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5. anonymous code instead of username in cash payments

   I love the privacy-first approach of your services, but I noticed a gap when using cash payments by mail. Currently, you require users to write their Proton username on the envelope to identify the account for crediting
   Suggested improvement:
   Generate a unique, anonymous payment reference code (e.g., PAY-8XJQ92-MNB7) in the user's account dashboard. The user writes only that code on the paper inside the envelope—not their username. Proton links the code to the account internally.
   This small addition would make cash payments truly anonymous end-to-end. Thank you for considering it.

   Best regards

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6. Attract MORE UPGRADES and NEW USERS by guaranteeing no runaway billing when someone dies or becomes incapacitated.

   Attract MORE UPGRADES and NEW USERS by guaranteeing no runaway billing when someone dies or becomes incapacitated.

   A Proton USP: Guarantee PRIVACY DURING LIFE (as now) AND NO RISK OF BILLING AFTER DEATH OR INCAPACITY. Avoid the executors of someone's estate having to (a) discover that the deceased has a Proton account, (b) find out the user name and password, (c) contact Proton with that information, (d) deal with all the paperwork. OFFER the ability to pay for upgrades and new accounts by buying credits. Services are terminated and billing stops when the credits run out. This model is used by some competitors (for example, Posteo). This would ATTRACT NEW USERS and MORE UPGRADES. The only reason I do not upgrade is because that payment possibility is not available at present. It is not a marginal (edge) issue because IT AFFECTS EACH AND EVERY USER because EVERYONE dies and some of them even when still alive will become incapacitated. The credits approach allows privacy to be guaranteed without storing up potential problems for executors of the estate or people who have to take over a user's finances because the user has become unable to deal with them themselves.

   Attract MORE UPGRADES and NEW USERS by guaranteeing no runaway billing when someone dies or becomes incapacitated.

   A Proton USP: Guarantee PRIVACY DURING LIFE (as now) AND NO RISK OF BILLING AFTER DEATH OR INCAPACITY. Avoid the executors of someone's estate having to (a) discover that the deceased has a Proton account, (b) find out the user name and password, (c) contact Proton with that information, (d) deal with all the paperwork. OFFER the ability to pay for upgrades and new accounts by buying credits. Services are terminated and billing stops when the credits run out. This model is used… more

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7. Nfc

   Hi Proton Team, I'm a loyal user who values your commitment to privacy. However, I find myself stuck between convenience and security regarding mobile payments. I want to use NFC tap-to-pay, but I don't trust sending my primary card data to Google, and I hate creating a new virtual card for every single transaction.

   Is there any roadmap to explore a Proton-native payment token? Ideally, this would allow me to tap my phone to pay, with Proton acting as the secure intermediary that masks my real card details from merchants and Google alike. Even a feature that generates a unique, reusable NFC token for my primary card within the Proton Vault would be a game-changer. I'd love to know if this aligns with your future vision for financial privacy."

   Hi Proton Team, I'm a loyal user who values your commitment to privacy. However, I find myself stuck between convenience and security regarding mobile payments. I want to use NFC tap-to-pay, but I don't trust sending my primary card data to Google, and I hate creating a new virtual card for every single transaction.

   Is there any roadmap to explore a Proton-native payment token? Ideally, this would allow me to tap my phone to pay, with Proton acting as the secure intermediary that masks my real card details from merchants and Google alike. Even a feature that generates a unique,… more

   3 votes

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8. Stop sponsoring politically-oriented and far-right youtube channels or content

   I noticed that a far-right youtube channel is sponsored by Proton.
   Please do not sponsor politically-oriented youtube channels or content !

   Source: https://www.youtube.com/watch?v=8aUdWFfKCog and active sponsoring link https://proton.me/vincentlapierre

   8 votes

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9. Allow one-time purchase for deskop app

   I understand some of your services make sense to buy on a subscription model. But why can't you make the Proton Mail desktop app (for Mac and others) available for a one-time purchase?

   2 votes

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10. Implement double blind armadillo for payments

    I am not hip on all the latest advancements in private payments, but double blind armadillo seems to be the best bet for still accepting credit cards but obfuscating payment details while recording that the payment itself was made for that account. It should prevent tying an account back to a payment method. I don't believe it's perfect but it seems better than stripe and is worth investigating.

    3 votes

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11. allowing business customers to regularly pay by bank transfer and add a button for that

    Dear all, since business customers do not prefer recurring payments being done by credit card or PayPal, would it be possible to accept payment by bank transfer as a normal option? Currently, I have to write to your support every month, showing that I have paid my plan for the upcoming month, and proton matches my payment manually. The business suite only earns that name when business customers can pay by bank transfer. This is standard business practice.

    5 votes

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12. Wero Wallet as payment method

    I really don't want to support US companies anymore. I don't want to pay with Google, Visa, Mastercard, etc.
    I also don't want to pay with cash or Bitcoin because of convinience.
    Please let us pay using Wero Wallet.

    124 votes

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    9 comments  ·  Payments  ·  Delete…  ·  Admin →
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13. Allow adding payment methods for users with Apple subscriptions

    Issue:
    Users that have an active subscription through Apple's App Store cannot add payment method in Proton Mail settings. When they click on "Add credit / debit card" they are greeted with the "Manage your subscription on Apple App Store" popup.

    While I understand why it wouldn't make much sense to have a payment method on an account that has their subscription managed by a 3rd party, I've encountered an edge case that I think would be beneficial to the <1% of users like me.

    I've cancelled my Proton subscription through my Apple Account. Now, since the Proton mail settings don't allow me to add a payment method, I need to wait for my subscription to expire, then add a payment method to Proton, then pick a subscription.

    I just think this would be beneficial to implement, don't see any issues with adding a payment method since the user can be notified that the payment method is inactive or will not be used as long as they have a 3rd party controlled subscription. But any additional purchases or activations through Proton can still be completed with the added payment method.

    Issue:
    Users that have an active subscription through Apple's App Store cannot add payment method in Proton Mail settings. When they click on "Add credit / debit card" they are greeted with the "Manage your subscription on Apple App Store" popup.

    While I understand why it wouldn't make much sense to have a payment method on an account that has their subscription managed by a 3rd party, I've encountered an edge case that I think would be beneficial to the <1% of users like me.

    I've cancelled my Proton subscription through my Apple Account. Now, since the Proton mail settings… more

    4 votes

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14. ich möchte anregen, die zukünftige Zusammenarbeit mit Stripe zu überdenken.

    Stripe ist ein in den USA ansässiges Unternehmen, und damit unterliegt es den dortigen gesetzlichen Zugriffsrechten staatlicher Stellen. Das bedeutet, dass Zahlungsdaten und Transaktionen potenziell dem Einfluss der US‑Regierung ausgesetzt sein können.

    Für ein Unternehmen, dessen Mission es ist, Menschen eine sichere und unabhängige Teilhabe im Internet zu ermöglichen, ist diese Abhängigkeit aus meiner Sicht ein Risiko. Zahlungsinfrastrukturen sollten möglichst souverän, datenschutzfreundlich und frei von externen politischen Zugriffsmöglichkeiten sein.

    Ich würde mich freuen, wenn Sie prüfen könnten, ob alternative Zahlungsdienstleister aus datenschutzrechtlich stabileren Rechtsräumen in Betracht kommen. Das würde nicht nur die Sicherheit der Nutzer stärken, sondern auch die Glaubwürdigkeit Ihrer Mission langfristig unterstützen

    Stripe ist ein in den USA ansässiges Unternehmen, und damit unterliegt es den dortigen gesetzlichen Zugriffsrechten staatlicher Stellen. Das bedeutet, dass Zahlungsdaten und Transaktionen potenziell dem Einfluss der US‑Regierung ausgesetzt sein können.

    Für ein Unternehmen, dessen Mission es ist, Menschen eine sichere und unabhängige Teilhabe im Internet zu ermöglichen, ist diese Abhängigkeit aus meiner Sicht ein Risiko. Zahlungsinfrastrukturen sollten möglichst souverän, datenschutzfreundlich und frei von externen politischen Zugriffsmöglichkeiten sein.

    Ich würde mich freuen, wenn Sie prüfen könnten, ob alternative Zahlungsdienstleister aus datenschutzrechtlich stabileren Rechtsräumen in Betracht kommen. Das würde nicht nur die Sicherheit der Nutzer stärken, sondern auch die Glaubwürdigkeit… more

    2 votes

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15. Monero as a direct payment option

    Proton should support Monero payments for all services, in particular email and VPN.

    At present, Proton does not accept Monero payments directly, but rather refer to some 3rd party option.

    This proposal is specifically regarding Proton accepting Monero payments directly, similar to how they currently do for Bitcoin.

    17 votes

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16. correct IGIC (local VAT) or VAT-free for Canary Islands

    The Canary Islands are part of Spain, but not part of the EU VAT zone. Instead of VAT (IVA), the islands apply their own local indirect tax called IGIC – generally 7 %, and in many B2B cases 0 %.
    This means that invoices issued to customers based in the Canary Islands must not include standard Spanish VAT. Depending on the business relationship, they should either apply IGIC or be issued without any VAT at all, following the special tax status of the islands.
    Take into account that the reverse charge mechanism doesn't apply here. Canary Islands tax-Ds cannot be verified against the European system.

    The Canary Islands are part of Spain, but not part of the EU VAT zone. Instead of VAT (IVA), the islands apply their own local indirect tax called IGIC – generally 7 %, and in many B2B cases 0 %.
    This means that invoices issued to customers based in the Canary Islands must not include standard Spanish VAT. Depending on the business relationship, they should either apply IGIC or be issued without any VAT at all, following the special tax status of the islands.
    Take into account that the reverse charge mechanism doesn't apply here. Canary Islands tax-Ds cannot be… more

    3 votes

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17. Paypal three instalments

    When using Proton VPN, after starting the payment process with PayPal, I cannot find the option to pay in three instalments, even though the amount to be paid is more than €30.
    In my opinion, Proton has not requested its activation. Yet, the total amount would be credited to them immediately.
    I have no technical or financial issues with PayPal.
    I would be happy to be proven wrong.
    I urge Proton to activate it.
    Thank you.

    Massimo

    4 votes

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18. PaysafeCard

    Hi Proton Team,
    Compliments on your excellent work!
    Would it be possible to expand the options for paying safely and a bit more anonymousely for subscriptions. For example, using PaysafeCard? This card can be purchased at post offices or retail stores in Switzerland. https://www.paysafecard.com/de-ch/

    3 votes

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19. B2B Invoice – Reverse Charge

    Issue B2B invoices without VAT (domestic vs. customer country), applying the reverse charge mechanism.

    6 votes

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20. Suggestions for Billing and Payment Options

    Dear ProtonMail Team,

    I have two ideas that could make your service even more convenient for customers:
    1. It would be very helpful if the billing date could be adjusted directly in the user dashboard.
    2. Additionally, it would be desirable if personal accounts could also pay via direct debit, similar to what is currently available for business plans.

    Thank you for considering these suggestions.

    Best regards

    7 votes

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