Accounts & payments
112 results found
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uname@pm.me and uname@protonmail.com should count as ONE address, not two
Currently, if somebody wants the addresses uname@pm.me and uname@protonmail.com, they both count toward the address limit even though registering EITHER as an alias prevents the other from being used by anyone else.
Instead, the limit on paid accounts should, for example, be five usernames and not five addresses. So if you were to register:
uname1@pm.me
uname1@protonmail.com
uname2@pm.me
uname2@protonmail.comthat would be two addresses, not four.
54 votes -
Only allow login with the username/main address, not with every address.
Do not allow that you can log into the account with every address.
If my account name is john.smith then only allow login with john.smith or john.smith@protonmail.com. Not with finance.john.smith@protonmail.com or any other address.
Perfect would be if you would have the choice what address can be used in order to log into your account.
With the current way you have to give away your login username in order to send emails. Hiding the username from the public would be an advantage, since they would have to guess your username and the password. Not only one of them.
741 votes -
Support Duo 2FA.
I would like the ability to use push notifications as my 2FA. It is a no brainier as this would also allow for yubikeys. It would also allow enterprise to better keep track and make use of this service. Lastpass supports it fully and it is fantastic. I go to log in and if I did not set it to allow this device for 30 days I click accept on the notification on my phone. Much easier and more convinient than putting a pin in every time I log in. With you lacking support with bridge this is the only…
55 votes -
Ability to change primary email address (email I signed up with). Let's say the primary email address was pawned in a breach somewhere
Ability to change primary email address (email I signed up with). Let's say the primary email address was pawned in a breach somewhere.
I agree with post
Abolish concept of primary addres4 votes -
Joining Accounts (on paid plans)
Just consider the scenario: initially the members of a family create free accounts, one for each. After some time, they decide to upgrade it to one of the existing paid plans.
However, it seems that right now they could either upgrade just one account and create new addresses on it (which is cumbersome) or pay for an upgrade on each one (which is nonsense).
Simple example here: me and my wife are beginning to use protonmail, each one with its own free account, and we foresee the possibility to upgrade for a paid version in a near future. However, we…
4 votes -
Add recovery phone number instead of email
...since the only one email is in use and can not to add any other recover email.
Otherwise users have to register another email on different or in your service and making email names busy but unused (used for recovery purpose only).
And somewhere in future after some period 3-6 months recovery email can be deleted and user can not to recover main email address password. So users have to remember sign in into that recovery email on constant basis. But if there will be 1-2 months delay to sign in into recovery email user can forget his password from…63 votes -
If a user misses multiple payments, the amount due should be reduced to reflect the period that a user could not access their email.
When multiple payments have been missed, users are required to pay all past invoices in full to reinstate their account and view their email. While users should be expected to pay for storage costs during that period, they should not be expected to pay the invoices in full, as they did not receive 100% of the service during that period.
7 votes -
Subdomain addressing on a custom domain (or even protonmail.com/ch)
I'm a heavy user of subdomain addressing, for the last ~15 years, as described here https://www.fastmail.com/help/receive/addressing.html
This feature is more reliable than the + plus/sub-addressing feature that protonmail already has, and is a unfortunately a blocking feature for me to move my personal mail to be hosted on protonmail.
I'm looking this to be implemented for custom domains, but it could clearly also be provided for protonmail.com/ch or pm.me users.
So in it's simplicity, one could register to a service with e.g. username@service.protonmail.ch instead of username+service@protonmail.ch (or e.g. username@service.mail.protonmail.ch if you want to reserve the immediate subdomains).28 votes -
Delete un-used email addresses.
I have email addresses from a deleted domain. I can't delete the email addresses until I first remove all messages from each email address. The problem is I can't get into them in order to delete any messages.
Would you please make it easier to delete old addresses.
Many thanks for the great email service.
67 votes -
possibity of usernames of 2 characters
possibity of usernames of 2 characters
8 votes -
SMS for two factor authentication
I understand this wouldn't be the choice for the most privacy-seeking users, but when one doesn't own a smartphone, the good old code sent through SMS for 2FA would be a great feature!
Best regards,
112 votes -
Encrypted password reset emails
Similar as the feature provided by Facebook - it will be great if the password reset emails are sent encrypted to recovery email addresses (public key must be imported prior to that).
Extending this functionality - a user should be able to reset his/her password by sending a PGP signed email from external email address (again - public key must be importer prior to that).
This will help preventing account takeover if the recovery email is compromised.
25 votes -
Restore deleted username
I would like a previous username I deleted long time ago to be restored so I can use it again.
Right now the support tell me that a username that has been deleted cannot be used again, forever .....
That's not reasonable.
Please make it possible to restore previously deleted usernames.17 votes -
1.) Store Bitcoin Cash in Proton mail account. 2.) Send Bitcoin Cash to other E-mails
I would like store bitcoin cash in my account. And easily send them to friends.
6 votes -
Recycle usernames that were barely used/ created and deleted quickly
Recycle usernames that were only used for a short period before being deleted.
On a lot of websites common usernames are used up by people who sign up to try the service out and just delete the account.
Please consider making these usernames available once again.
138 votes -
Temporarily store 2-step verification
As it’s already (welcome) extra work to enter two passwords, could 2-step verification be implemented so that known devices would only need to be verified again every 30 days or so?
At the moment, with 2-step verification enabled, even a page reload triggers triple authentication, which makes the added security a poor experience.
661 votes -
Ability to choose which identity to keep when going back to a free plan.
Please add the feature to allow paid users to decide which identity they get to keep if they return to the free plan.
I signed up with a protonmail.ch address but found myself mostly giving people my protonmail.com address. I want to go back to a free plan now but not being able to change my primary identity to the .com address is a problem.
166 votes -
2FA with Yubico Authenticator
I use Yubico Authenticator, it works the same as Google Auth, but I noticed that I can use only one Yubikey, an improvement would be to allow multiple keys.
38 votes -
Option to permanently delete (unlink) aliases from ProtonMail account.
To protect ProtonMail user privacy and anonymity, we need an option to permanently unlink (delete) aliases from ProtonMail accounts.
Address counter can stay incremented, but the deleted identity (alias) should not be linked to the main account any more. Unlinked e-mail address should stay permanently disabled to prevent address recycling.
A 7, 14 or 30 day deletion waiting time can be implemented to prevent spammers from abusing ProtonMail aliases.
150 votes -
Change master email address
Be able to change what your master email address is. I really want to be able to switch that over time, be able to block the "main email" if I want to.
8 votes
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