This drives me mental. I get a lot of emails from the same domains with similar subjects, such as appointment reminders. I don't always open them, and when I do, it shows me one from months, sometimes years ago. Having to scroll all the way down to then click the latest one is ridiculous. We're humans. Sometimes we don't scroll all the way down. Sometimes having two dozen emails collapsed on one screen means we click the wrong one. Sometimes we just don't notice. I've had conversations where I replied to an email, but missed that someone else had already replied, so now the conversation was split into two. The existing functionality serves no purpose, this isn't how emails are used, they never were used this way, so why is it being done this way? At least give us the option!