Allow Dynamic BCC insertion for CRMs
A feature that exists in Gmail and others is the ability to add a dynamic BCC address to emails. While there may be various reasons for doing so the use case cited most often is to log the communication into a CRM system.
I use a CRM to track certain communication and often am adding the CRM into the BCC line to ensure the communication gets logged properly. Since this requires memory I know that I and others consistently forget to BCC the CRM on important client emails.
Without this feature Proton is unreliable for business use since I have to count on sales remembering to BCC people on their emails.
Obviously, BCCing a different system brings possible privacy issues to the forefront, however, I'm sure the product team could determine a way to more easily remember to copy in the CRM on external emails while preserving privacy.
Marc Ryan
shared this idea
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Taryn
commented
Super important for us too