Conversation Grouping Improvements
As a user, I would like to see conversation grouping work more similarly to other mainstream mailing services like Outlook or Gmail by updating the functionality of conversations to:
- not include conversations that have been deleted
- only group emails that are replies from the original email (i.e., not grouping emails because they have the same title.)
The latter point can be frustrating when receiving emails such as appointment confirmations, newsletters, or sign-in pass codes which often have the same subject line.
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Drew commented
I very much agree. Messages having a common sender and subject is very common for things like order confirmations and invoices, but they are distinct messages and shouldn't be grouped together. However, I don't want to disable conversation group since it's a very valuable feature for actual conversations.
I'd hope that there is a way to group conversations using more unique values, perhaps in the message headers. At a minimum, have options to put an age limit on grouped conversations or allow the ability to exclude items in Trash from being grouped.
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Carl commented
"I concur. When using email services for business purposes, you often receive (and send) emails with similar subjects that are otherwise unrelated. This is especially true if you do sales via email. In my case, I send approximately 10-20 emails a day to different clients, all with the same subject.
Right now I am forced to use a third-party email client (and Mail Bridge) to be able to differentiate conversations easily, which in several ways disrupts my workflow.
I understand that the reason for Proton's handling of conversation grouping is that you don't read the body of the emails (as stated here: https://proton.me/support/disable-conversation-view).
However, this shouldn't prevent the addition of an option in Settings to restrict the grouping to conversations that have both the subject and the sender/receivers in common.