when I make an improvement request some minutes later I receive a request confirmation with a really kind text.

I cite this here :
Hello,
Thank you for contacting us.
We've received your support request regarding our Calendar application. We've assigned the request to our appropriate team, they will get back to you as soon as possible with further details regarding it.
Thank you for your patience and understanding.
Best regards,
<a name>
Customer Support
Proton Mail
--- end of citation ---
I like this, really!

But I like context too. And all context to the improvement request, which I made some minutes before, disappears in the nirwana of communikation. That's really sad, I would say

Best Regards
Gerald G