More than 10 domains for paid accounts
Currently, I (happily) pay for the highest type of account offered by Proton - The Business Visionary plan. It offers some truly amazing things, and I believe I may be getting some extras because of how long I've had the account. However, one thing that has SEVERELY causes issues with me is the 10 DOMAIN EMAIL LIMIT.
On more than one occasion I've found myself having to search through my inboxes and delete all emails associated to a domain that I must 'sacrifice' to the email gods so that I can activate another domain for a while. This is obviously not ideal, at all.
I'm happy to pay an extra $1/month or something for more domains, but the 10 domain limit with no options is very very frustrating to say the least. I looked over the other plans, and some that are more expensive are limited to just 3 domains. I highly suspect these customers would like the ability to expand the amount of email domains as well.
Please, please increase the domain limits! This is one of the very few complaints I've ever had about Proton's AMAZING service.
If the limitations are in place because of abuse, start scoring our accounts for "bad account, or good account" and don't let spammers or bad accounts expand. This shouldn't be hard to figure out.
Thank you!!
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Anonymous commented
"I filed a ticket with support but was told to basically "just purchase a business plan" which is obviously something I never intend to do"
Even the business plans have limits, so it's easy to run into the same problem there.
Proton used to offer addons for services: more domains, more storage, etc. I feel like that was a good balance. The plans get probably 90% of people all the way there, and those few remaining can pay extra to expand if they want to.
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Danno commented
I filed a ticket with support but was told to basically "just purchase a business plan" which is obviously something I never intend to do, given that I'm on a "Visionary Plan" because I believed in Proton very early on and have spent thousands of dollars on Proton services. I'm proud to be a part of the "Visionary" group and will not change to a different service tier which offers much less for higher amounts of money. That is very callous and confusing, after having such an amazing history of customer service and customer-focused experience here at Proton. I really hope you reconsider.
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Danno commented
This is literally the top issue I have with any Proton service. Many others have similar complaints, but I believe ANY idea which expands the amount of domains is a good idea.
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ED commented
I'd be alright with paying extra for more custom domains above the three which come with Proton Unlimited (tho, three is a very small number for that package), but, it should be a reasonably small addon fee as it isn't much extra cost on Proton's side per custom domain.
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Artem commented
One custom domain in Plus plan is a shame. Other providers already allow adding at least 3 custom domains. I believe Proton will make it possible in the nearest future.
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Era commented
Agreed. Protonmail is already expensive as hell, what should it matter how many personal domains I want to add? The domains are still for one user, so it doesn't change anything on protonmails end in terms of server load.
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Anonymous commented
Totally agree!
and if you do have to purchase domains it should come with additional email addresses.
I think I will have to go visionary because of the limitations around domain and email addresses.
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Anonymous commented
ProtonMail is an amazing platform and I'm really wanting to transfer my email from Gmail. One aspect that really hurts Proton is the $$$ needed for each additional custom domain. Users of GSuite can add dozens of additional custom domains to send/receive from without increasing their costs. I have 4 domains that I mainly send from, but can't stomach adding an extra $48/year just to use domains I already own. Giving users at least 5 domains standard would make a huge difference.