How can we improve ProtonMail?

Multi-User support for PLUS subscription

I have a PLUS subscription with a custom domain for my 5 family members. I would like them to gain access to their email separately, but from what I understand this requires a visionary subscription. I would like to have this feature included in the PLUS subscription for up to 5 users (same number of users as email addresses).

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    Gjermund shared this idea  ·   ·  Admin →

    In 3.10 release (https://protonmail.com/blog/protonmail-v3-10-release-notes/), we released Professional Accounts which allow a user to setup the exact number of users they need.

    You can learn about all of our accounts here: https://protonmail.com/support/knowledge-base/paid-plans/.

    ProtonMail Professional: ProtonMail Professional unlocks ProtonMail to organizations around the world. Secure your communication anywhere you are with ProtonMail’s easy to use web and mobile applications.
    Unlimited Users
    Sending limit: unlimited*
    Labels limit: unlimited
    Storage: 5 GB/user
    Custom domains: 2 (option to add more)
    Additional addresses: 10 (option to add more)
    Auto Responder (Out of Office)
    Catch-All
    Customer support: priority status
    IMAP Support (coming Q4 2017)
    Migration tools (coming 2018)
    Pricing: $8/user/month or $75/user/year ($6.25/month)

    20 comments

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      • Anonymous commented  · 

        75$ per user with custom domain? Time to change to an other provider. Privacy is fine and cost something but this is mercenary! Bye Protonmail

      • Eric commented  · 

        I am still trying to figure out how this feature works. I almost bought the visionary plan for me and my 3 other family members (4 of us total) but on one page it says up to 5 separate email accounts and on another it says up to 5 domains...this is confusing. I own a domain name already (my surname .com) and I would like to have the four of us with emails using that domain name leveraging protonmail (because let's face it, google is most certainly not "not evil").

      • zulu commented  · 

        The pricing for multiple users on the same domain has been changed today with the new professional plans in v3.10. Here a listing of the cheapest plans for 'n' users under the same domain:

        1 user: 48$/year (PLUS subscription)
        2 users: 150$/year (PROFESSIONAL subscription)
        3 users: 225$/year (PROFESSIONAL subscription)
        4 users: 288$/year (VISIONARY subscription)
        5 users: 288$/year (VISIONARY subscription)
        6 users and more: 75$/user/year (PROFESSIONAL subscription)

        Those are hefty prices. But programmers aren't cheap - especially in Geneva, one of the most expensive cities in the world. Custom domains are a premium feature, if you can't afford it there is always the free plan.

      • PC commented  · 

        What can I say. I feel dumb. I should have read this. I was also expecting to be able to migrate 4 other gmail accounts to ProtonMail Plus. That is why I bought it. I feel stolen in a way. Why would I pay otherwise? Also, I am not sure why but, why aren´t you guys answering here? You should at least answer back to your users. Poor service in my opinion.

      • FThomas commented  · 

        I signed up at the Plus level over a year ago because of the promise of being able to have two of us using the same domain and having separate email boxes in the future. It seems lame to waste a whole domain for just one email inbox!!! Please change this so that the Plus level allows more than one inbox.

      • Augustinas commented  · 

        Free tier user, but willing to pay for PLUS if me and my wife could use same custom domain.

      • Dmitry commented  · 

        For how long and how many users need to comment on that for you to REALLY put that on top of your priority list and listen. This is the ONLY feature that stops us and many many others from using your otherwise great service. I do not care about colors on the folders and I really do not care about the buttons on your interface. These are all nice but NOT important. What is really important is using the domain name and different emails in it. This pledge is going on FOR YEARS. Would you finally listen?

      • FreeBay Trade commented  · 

        That's not honnest, and feel it is really borderline. I bought a plus subscription to get 5 emails adresses and finally they are only alias ...

      • Zanzaras commented  · 

        I was about to migrate my whole family (4 of us) over to a plus plan until i realized that i had to get the cost-prohibitive Visionary plan. Please allow the Plus plans to be able to add-on up to 3 or maybe 4 sub-users and just charge us so much money per sub-user. Would LOVE to see this option!

      • Nick commented  · 

        Count me in as another vote for this topic!

        I've been waiting for a couple of years for a few *essential* features (2FA, custom domains, sub-accounts) to come online before I commit to migrating my email over to a paid Protonmail subscription.

        I think the PLUS package is proportionately priced for the customizable options, but why is the sub-accounts the only option excluded from the PLUS package?...

        A 240€/yr up-charge for an extra sub-account I need, and Visionary features I will never use (ie: sending > 1000 emails per day and VPN), is a huge deal breaker for me, and I'm sure countle$$ others. This one limitation alone which makes it very difficult for me to convince some of my friends and clients to switch to PM for their primary email service.

        Please don't get me wrong, I'm an IT guy who whole-hearty supports PM's mission and development efforts, and want to see this awesome service reach to as many people out there as possible! But, PM really needs to re-think this pricing structure to make it more financially palatable for that average mid-level user. like me :)

        Thanks and keep up the great job!!

      • Gareth commented  · 

        yea, PLEASE consider adding this to PLUS subscription. the jump from plus to visionary is simply too much. would gladly play $10/month for this to move my family from gmail. please take my money (just not all of it!)

      • Randall Retana commented  · 

        When we looked at the features of the plus subscription it states that it includes up to 5 email aliases. With the visionary subscription it says up to 50 email aliases are included. The description of this feature in both the Plus and the Visionary plans is identical. Way than are we unable to have 5 separate email addresses? Please explain how we can configure our email addresses as stated in the plus plan features.

      • Anonymous commented  · 

        I had hopped that when I have upgraded to the Plus subscription with these "5 aliases"... Now I don't want to pay for this service anymore.

      • DLDL commented  · 

        ProtonMail could be such a great thing and a replacement for my current setup. Currently, I have a hosted domain name where I can create any number of users with separate email accounts. I can also have as many forwarded addresses as I like going to anywhere I like as well as a catch-all address. I use throw-away addresses for any logins I need and a password manger for all those login/password combos. The volume of email is low as it is for a family and not a business, and I don't really need the website hosting facility.

        While the visionary plan could allow those extra users, it is both much more expensive and less comprehensive than my current set-up. The plus plan has allowed me to check out the VPN: I like it! But it sounds like the features I really use from my current set-up will not be present anytime soon, if at all, and I can't make the switch for my domain.

      • zulu commented  · 

        As you can read here: https://protonmail.com/blog/protonmail-v3-8-release-notes/ (topmost comment) there won't be any separate accounts under a PLUS subscription. All families will need to buy the future professional plans, which are ridiculously expensive:

        "Professional plans will be priced at $8/month per account and you can add as many accounts as you want. So for 2 people, two professional accounts would be $16. For 3-5 users, the Visionary plan is the best deal because that is fixed at $24/month." (Admin)

        That's 192$/year for two people and 288$/year for three and more people. So please back this feature request!

      • Isaac commented  · 

        Agreed. This is the main thing holding me back from bringing my family over from Gmail. We don't need ten aliases per person, but we do need about 12 people - 12 individual users with one email each.

        I understand that ProtonMail is aimed more at power users with lots of domains, but there are plenty of small businesses and families that are willing to pay for this service on a custom domain with no aliases, less storage, and multiple users.

      • Anonymous commented  · 

        I also subscribed PLUS and was waiting for this feature. Now I'm very disappointed to see only for VISIONARY. I' don't need 20GB storage, I don't need unlimited sending mail and everything but simple 2 separate PLUS accounts with the same custom domain. I paid 96 CHF and not 288. I now thinking about to change back to other mail system. :-(

      • T1 commented  · 

        Dear Proton Team - the comments in the forum that Gjermund posted pretty much says it all. Many and dare I say most of your PLUS users bought into the ProtonMail PLUS system because we were under the assumption that the aliases would be treated almost as separate accounts. I wanted it for my family members. I had even entered a support ticket at the time and was promised informed that mult-user support was coming. They did not say only for Visionary users.

        In any event, I still want to buy more into the system and am willing to pay more, but the price jump to visionary is simply too much...WAY too much for my budget. Can you consider offering multi-user support with same storage allocation for the entire set? Is there anything you can do to offer Multi-User support to your other loyal customers? Will you consider bundling packages such as PLUS+Multi-User+ProtonVPN in an attractive price and you'll get even more paying customers!...just some thoughts

      • Harvey commented  · 

        Would like to hear from the proton mail team on this. Doesn't seem fair that I could buy several plus accounts for the price of a visionary account. Thank you!

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