Increase the cap on address deletions for paid users and display clear UI about cap limit
There is a very strict cap on how many and how often addresses can be deleted. As a Mail Plus customer, I get 10 addresses in total - which is a solid value - but I can apparently only delete one every year (?) or so. The actual cap limit is not published - the app simply fails with an error when try to delete a second address "too soon".
I understand why deleting addresses is strictly capped: to prevent abuse, and it also appears to be a technologically somewhat expensive, plus that address is now forever unavailable to anyone.
But it would be nice if the cap were just a tad more lenient. The reason is it turns out I need to change a few of the addresses over time for my uses, say: I need to delete 2 old ones and add 2 new ones when my life situation changes.
We can email product support and ask for 1-off deletions, but that is an annoyance (takes days). That also must cost Proton real money for human interaction/support.
So how about increasing the cap to 4 (5? 7?) per [time period], along with UI that lets us know how many deletions we have left and in what time period.
Summary:
Increase the limit on address deletions to some small number (4?) over some well-defined time period
Display UI with how many address deletions are left in our cap at any point in time.
Clearly display what the cap is (per year? per six months?). It is fine to live within a limit, and I understand why there must be limits on address deletions, but it would help to know what the limit and time period is.
Thanks so much for considering this request.
Dave
shared this idea
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Gromit26
commented
Excited by the feature of being able to create up to 15 additional addresses (these are additional addresses, not aliases) I created several extra addresses for different purposes eg online purchases, subscriptions, banking, friends etc.
I now want to adjust my naming policy and want to delete some, so I went to delete them only to find that I'm only 'allowed' to delete one per year. WHAT? I'm paying for this service as an Unlimited user and this is severely limiting.
If there had been a warning about this when I created the email addresses I may have been more cautious before creating them. It is so easy to create them so not unreasonably I assumed it would be similarly easy to change or delete them. Not so.
Further, why as a paying user can't I delete email addresses as I wish? Perhaps some people might use a free email for spamming but I've paid a LOT of money for Unlimited and Proton has my payment details so I am traceable so any email address used inappropriately would be traceable back to me. Not that I would be doing that, I simply want to refine my email address strategy.
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