All my mail got put into trash for the second time this week
For the second time today, I realized all my mail has been put into trash. I don't understand how it is possible. I don't recall doing any wrong move. Back 6 or 7 years ago, I have had the same problem, but realized it AFTER I emptied the trash, and that had been a critical issue for me. This time, I managed to realize the issue and moved everything back into my folder, but of course all the labels and subfolders have been lost, so I have hours (if not days) of work to sort out everything.
I don't get if I'm doing something wrong (possible, but doubtful) or if there is some kind of glitch on your side but, for security reason and Ux purpose, I would seriously recommend you to disable a move like "throwing all the inbox into trash", or at least add several huge warning steps when someone really wants to do that. Right now, the fact that this can happen without the user realizing it is really a huge hazard.
Thanks in advance
Says
shared this idea
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Says
commented
After deep diving the issue, I believe the problem comes from the "All Mail" item being so close to the "Trash" item that it is possible to inadvertently take "All Mail" and move it slightly above, having for effect to send all your mail to trash.
I still believe this is a hazard and it seems I have not been the first person with this issue. Please consider adding safety steps to avoid other customers having the problem in the future.
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Istvann DiVega
commented
Are you doing anything in the "All Mail" folder? If so, that is basically all folders on your mail account and if you delete anything in there, it does go to the Trash...including Inbox items.