Pop-up notifications in the Proton VPN application, specifically those promoting Proton Duo
I'm writing to express my strong dissatisfaction with the recent implementation of pop-up notifications in the Proton VPN application, specifically those promoting Proton Duo.
As a paid subscriber, I find these pop-ups completely unacceptable for the following reasons:
- Disruption: They interrupt my use of the service I'm already paying for.
- Irrelevance: I have the subscription I want and need; additional offers are unnecessary.
- Respect: As a paying customer, I expect my chosen user experience to be respected without intrusive marketing.
I request the immediate cessation of all promotional pop-ups within the Proton VPN application for paid subscribers. This is not a matter of reducing frequency or improving targeting – these notifications should not exist at all for users who are already paying for your service.
While I understand the desire to promote new offerings, doing so through intrusive pop-ups to existing paid subscribers is inappropriate and risks alienating your loyal customer base. There are more suitable channels for such promotions, such as optional email newsletters or a dedicated "What's New" section within the app that users can choose to view.
I've been a satisfied Proton VPN user, but this recent change is seriously making me reconsider my subscription. I expect a prompt resolution to this issue, with a complete removal of these pop-ups for paid subscribers.
Thank you for your immediate attention to this matter. I look forward to your response and swift action to address this concern.