Enhance Lumo with Dedicated First-Level Support Training & Automatic Knowledge Updates
Perhaps it's a generally silly idea, but I often try Lumo as the first point of contact for support regarding Proton products. While the AI assistant delivers good to excellent results in many areas of knowledge, it surprisingly seems to be weak in this area, and I have already had to contend with some misinformation. Therefore, I propose extending Lumo’s capabilities to serve as a reliable, up-to-date first-line support agent. The core idea is to provide Lumo with a focused training set, encompassing, among other things, Proton-specific FAQs, troubleshooting guides, and policy documents, combined with an automated pipeline that feeds the latest developer releases and support team updates directly into the model. Why it matters: Users get instant answers without waiting for a ticket, and routine queries are handled by Lumo, freeing the live support team to focus on complex or security-critical cases.
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I should be able to get answers to Proton product questions by asking Lumo. To do this, Lumo should be trained on Proton support documentation. If this has already been done, Lumo does not leverage Proton support info consistently.