Abandon Lumo and use resources to address deficiencies in Proton's core secure IT services
Of course, I have no idea how many people use Lumo or how valuable a business this is to Proton. I hope this suggestion may flush that knowledge out.
Customers buy Proton services for its secure IT communications. That is - as far as I know - Proton's core business and its unique selling point.
Many companies offer AI chatbots which - if they're ever useful at all (about which I have doubts) - improve through scale usage, something Proton seems unlikely to achieve, at least when compared to US behemoths.
Proton appears to have a large development backlog in its core security offerings, if the list in this Proton Voice website is to be believed. Some core deficiencies have remained unaddressed for years. I assume (but don't know) that Proton, as well as other secure communications companies, are trying to deal with a flood of customers fleeing US services or who are nervous about a deteriorating security environment. If so, the demand will only increase.
Proton makes secure IT better than it makes AI chatbots. Proton's reputation is in secure IT. I assume that Proton sells more secure IT services that AI chatbots. I suggest that AI chatbots are a lower priority for new and existing Proton customers than secure IT. I submit that the world does not need - and Proton is unlikely to sell - more AI chatbots, but the world does need - and Proton can sell - better secure IT services.
Adam
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JetpackCat
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Please keep in mind that Proton does not train their own AI models and they do not dedicate a large amount of resources to research and development in this area. They are a provider and host for open weights AI models that were published by Z.ai, Alibaba, etc. but with their own privacy focused architecture.
An AI chat bot makes sense for Proton because AI has become a core tool for many Proton users, and Proton aims to offer a private alternative to an otherwise privacy nightmare at other providers. An AI platform knows more about you than anyone else, and I hope we can rely on Proton to be that private alternative where we don't have to worry about surveillance.
Proton can easily capitalize on AI and make a good service whilst maintaining high standards in their other services. I don't see any lack of development for other tools.