provide real refund, not a credit that will not be used if one has cancelled/downgraded.
give users their money back rather than keeping it.
3
votes
![](https://secure.gravatar.com/avatar/ec26092b2f20cd5942a633c13be18e75?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
give users their money back rather than keeping it.