Dedicated support ticket page
It would be great if we as users could login to the Zendesk page to have an overview of all our tickets. Many companies (e.g. Corsair, Withings) have implemented this already. That would make it easier to view the recent activity of a current ticket and reply to it instead of only through notifications per mail.
Also, when submitting a ticket via the ticket form (https://proton.me/support/contact) the written message and details are not contained in the notification email you get after you have sent it.
3
votes
n_m
shared this idea
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Proton User
commented
This would be a neat idea, but only feasible for Proton users. If someone doesn't have a Proton account they'd still need an email based fallback.