A final note on user neglect - Goodbye (also unlimited disposable aliases)
(and also how to lose privacy conscious customers)

This is the end of UserVoice for me, and I have no intention to continue posting without change.

I’m a Visionary who’s used Proton for ages. But I can’t anymore.

As many of you know, I have been attempting to highlight systemic issues with community engagement and transparency on this platform and others. My recent comprehensive post on "User Neglect" was officially

DECLINED❌

with a dismissive statement from a Proton Admin:

"Uservoice is for raising feature requests; please focus on improvements or new functionality for Proton products."

This response is a clear confirmation of my thesis. This platform is not a place for genuine critical feedback or accountability. It is a one-way suggestion box, curated by Proton for its own internal purposes.

Through my research, I have discovered a pattern of behavior that shows this has been the case since the platform's inception. Proton Admins have been posting their own ideas on this platform for years, often leaving them to sit for years before being marked
STARTED or COMPLETED✅. This suggests that UserVoice has been, and continues to be, more of an internal road-mapping tool than a true channel for two-way communication.

This conclusion is further supported by the bizarre inconsistency in moderation, where a profane post can remain untouched while a detailed, evidence-based critique is immediately shut down. The problem extends beyond this platform, as I've found evidence of Proton moderators on Reddit issuing outright permanent bans (see here: https://www.reddit.com/r/addy_io/comments/1lhpmck/comment/mz6mlbt/)

and removing content, directly contradicting public statements that they "don’t remove negative content" (a claim contradicted by this thread: https://www.reddit.com/r/ProtonMail/comments/1lct606/comment/my3dy8e/).

Because this platform is not a viable channel for the kind of important discussion that needs to happen, this will be my final post here. I will continue my advocacy on platforms where my voice cannot be censored. I invite you to read my full report, with all of the evidence I have collected, and join the conversation there.

Also, since this is my final post, I am sneaking something in: Can we please get unlimited disposable email aliases?

Back to it, you might like to read the full report and join the conversation:

My Full Report: https://drive.proton.me/urls/HN281D2FHC#m63bX7jNq3cO

Proton Internal UserVoice posts: https://protonmail.uservoice.com/users/65801207-proton?filter=my_open_feedback&page=2

Thank you to those who have supported this effort. It’s time for change, and that change will happen elsewhere.

Proton, I will consider coming back if things change. I want to support you, and I don’t want to support Big Tech. Know that before declining this post, I can help you out. Please.

I hope that if this is declined, it's done with the empathy and care I believe a human-first company should show, not “Thank you, UserVoice is for feature requests”.

But for now, this is the end of the road for me.

Goodbye.

SONG
One day...
Someone wearing a purple shirt.
They don't know.
What they're about to do.

They open their P laptop.
Click the UV icon.
It jumps slightly.

A notification.
"Request for better standards."
He clicks it.

The person on the other side of the world is sleeping. His phone buzzes slightly.

Back in Geneva, he reads. He finds no escape to the arguments.

So he does the unthinkable.
Breaks the laws.
Gives six out of five stars.

He moves his cursor shakingly to a button.
And he clicks.

All of the 2000 people around the world who clicked [Vote] are buzzed, whether in meetings, stay at home mums or schoolchildren.

[STARTED]

[STARTED]

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