Improving Support for Manually Importing from Unsupported Password Managers
I really wanted to buy Proton Unlimited for 1 year but had to first test a few things.
And unfortunately ProtonPass doesn't support importing 2FA codes, Notes, Wi-Fi passwords and custom fields from HeyLogin password manager.
Currently my only option is to manually rewrite HeyLogin's exported CSV file to ProtonPass format.
And rearranging almost 700 items just to use ProtonPass is just not going to happen.
If the only thing I needed to do was changing the words of the headers inside the CSV file (1st line of the file) from HeyLogin's to ProtonPass's format without moving them around, that would have been perfectly doable.
Unfortunately, ProtonPass's CSV Import feature conflicts with several of HeyLogin's headers.
For example HeyLogin stores every detail for a Login item such as username, email, 2FA code, every URL and each App under different headers but ProtonPass expects them under the same header or doesn't support multiple header of the same type and for some of them there is no supporting header at all.
I tried all the other password imports and only dashlane imported anything properly and even then it didn't import everything, only some sites, a lot of passwords without any of the other fields (such as username, url or app name) and a few of the apps but without all their fields.
After this I tried other password managers and I believe it was Keeper that allowed me to manually choose to change or ignore the headers of my CSV file to the ones keeper supports.
Unfortunately even keeper doesn't allow multiple headers of the same type nor for parsing several field's value into one (like additional URLs or App names).
Choosing your own "custom field name" for each "custom field value" header you replace isn't possible either and so a lot of entries are created that should be one.
Or you could just accept the fact that you have to manually modify and create over 200 items, Well that wasn't happening either.
So for now my Proton Account is practically useless, as I really wanted to use several of your services together and without Proton Unlimited's annual discount they become much more expensive than your competition.
Razinal Rozen
shared this idea
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Br Um commented
NordPass import function is incomplete. PLEASE update ProtonPass to allow for complete importing of Custom Text Fields and Custom Answers. Sadly, I am unable to completely transition to ProtonPass because it does not pull all of my data as I need it to.
Here is the data as found in the exported CSV file from NordPass:
The following string is for 4 custom text fields with 4 answers and comes from a single cell on the csv.[{"label":"Custom Field 1","type":"text","value":"Test Answer 1"},{"label":"Custom Field 2","type":"text","value":"Test Answer 2"},{"label":"Custom Field 3","type":"text","value":"Test Answer 3"},{"label":"Custom Field 4","type":"text","value":"Test Answer 4"}]
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inal
commented
You are currently running after a departed train... trying to juggle priorities as to which next other password manager to provide migration support for. Telling a customer that you will be working on a migration in the near future is nothing if not frustrating. It may be true... but is of no use to the guy who wants to use Proton!
I suggest you define and publish a STANDARD import format of your own (could be a current industry standard). Then at least some customers can massage data from their current password manager and import it to Proton Pass.
Major bang for your buck (and as I'm supporting you... my buck too!).