from a technical perspective this is what consumers want to be able to achieve more easily:
1. send an email. All good, no problems.
2. email bounces, wrong email address. I see a typo in the address.
3. Want to resend the email fresh but the only convenient option is to click on fwd.
4. recipient gets an email fwd which looks like shit. Scrap that, try again.
5. open the email from sent items. Select all, copy.
6. compose a new email. paste.
7 double check the email address.
8. re-add attachments.
9. all of the formatting is now wrong, go through and fix the formatting.
10. remind yourself about how lovely it is living in the future and the electronic age where everything is easy.
11. send.
12. Smash a bag of cookies in frustration.
from a technical perspective this is what consumers want to be able to achieve more easily:
1. send an email. All good, no problems.
2. email bounces, wrong email address. I see a typo in the address.
3. Want to resend the email fresh but the only convenient option is to click on fwd.
4. recipient gets an email fwd which looks like shit. Scrap that, try again.
5. open the email from sent items. Select all, copy.
6. compose a new email. paste.
7 double check the email address.
8. re-add attachments.
9. all of the formatting is now wrong, go through and fix the formatting.
10. remind yourself about how lovely it is living in the future and the electronic age where everything is easy.
11. send.
12. Smash a bag of cookies in frustration.