DrSteve
My feedback
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694 votes
An error occurred while saving the comment An error occurred while saving the comment DrSteve
commented
There is currently no way for a non-Proton user to INITIATE secure communication with a Proton user. The workaround to onboard a new client/patient is very awkward. One solution would be links to secure webforms, either a generic form simply to send a message, or one or more customizable webforms that can be filled out and submitted securely to the Proton user. The other option would be the "file drop" feature requested here: a link to securely upload a file to a user's Proton Drive. One or the other of these is critical, and would address the largest hole in Proton's suite of services.
DrSteve
supported this idea
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54 votes
An error occurred while saving the comment DrSteve
commented
This is a glaring omission in Proton's suite of services, and it's my major struggle with Proton. Initiating secure 2-way communication with a new patient is incredibly awkward. First, the new patient reads my instructions (either emailed to them by me in the clear, or downloaded from my website). Then I send them a secure email that they open using the simple password formula I included in the instructions. Finally they can reply to that email securely, in order to send me an intake form or message. Here are two possible solutions: (1) secure webform(s), either customizable or not, as suggested here, or (2) a "mail drop" feature in Proton Drive, where a link allows any non-PM user to submit a file securely to the Proton user's secure cloud storage.
DrSteve
supported this idea
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97 votesDrSteve
supported this idea
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There is currently no way for a non-Proton user to INITIATE secure communication with a Proton user. The workaround to onboard a new client/patient is very awkward. One solution would be links to secure webforms, either a generic form simply to send a message, or one or more customizable webforms that can be filled out and submitted securely to the Proton user. The other option would be the "file drop" feature requested here: a link to securely upload a file to a user's Proton Drive. One or the other of these is critical, and would address the largest hole in Proton's suite of services.