ellery
My feedback
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100% Agree with this feedback. The only thing that I used the VPN for was watching Japanese TV. In fact, when I first was looking for services, I was originally GOING to pay until I found out that Japan was on the list of free countries. I would still gladly pay if they were just honest about it.
But this made up line about changing the experience "for the users" so that we can connect more quickly leaves a BAD taste in my mouth. If you're going to extort me, don't lie to me about it too! Just be honest about the fact that you want people to pay to be able to select the country.
If you remove a feature and then tell me that it's for my own benefit, I'm going to go look for someone else to pay rather than paying you. Very dishonest behavior.
I've been thinking more and more about the recent change to remove free ProtonVPN Users ability to select their country of choice. I keep coming back to the same conclusion; Why shouldn't I just go with another service? It may sound like I'm just being petty, and it would be very easy to dismiss these kind of complains, but I think it's valid.
When I was shopping for a VPN that fit my needs, I saw that ProtonVPN offered the feature I was looking for as a free option. At the time I was very grateful for this. However, I'm not just complaining because I want things for free. That's not it. I'm more than willing to pay. But now, the price is roughly the same no matter where I go.
My question is this;
Why would I pay the company that removed a free feature, lies while saying that it's for the benefit of the users, when in reality it makes the experience far less convenient and you're also constantly being shown offers and prompts to upgrade to their paid service to select a country. The INTENT is obviously to make us pay to choose the country. But the rhetoric is an EXTREMELY dubious claim that "99% of users care about connecting quickly to the server with the highest speed." Now the more I read about this, the more I've seen many valid complains from users. So I highly doubt that 99% claim is even true in the first place.
So if the price is the same here, and the price is the same with all of the competitors, why shouldn't I go spend my money somewhere else rather than giving it to the company that lied to me? Don't tell me this is for the user's convenience, while removing features that made the service more convenient to use, and constantly ask me to pay to get those features back. That is how you lose customers.