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    Anonymous supported this idea  · 
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    Anonymous commented  · 

    proton this is very disappointing.

    i am sure there are reasons why you did not "solve" this issue the way the community was expecting you to, but you still have the opportunity to do the right thing, which has always been the core mission of proton.

    after much research, i decided to migrate to the proton ecosystem just a few days ago. i paid for a multi-year plan, set up the apps, and then ran into a massively frustrating wall that had me scouring the internet, reddit, etc. for hours until landing on this forum where i found thousands of people upset over the same exact thing:

    how do i log in to proton if my proton credentials are stored... in proton???

    please consider how ridiculous that question is... but that is our reality if using the proton ecosystem.

    some password managers are better than others in terms of quality (security), but in essence they all work the same tried and true way:

    the user memorizes ONE very long and complicated master password that is not digitally stored or written down ANYWHERE. there is the risk of forgetting it, which is the user's fault, but otherwise there is literally nothing more secure than this. then, by entering this password from memory, in addition to 2FA, one is able to access all his/her passwords in a vault and use autofill to deploy dozens of safely stored, extremely long and secure, impossible to remember passwords for any all all websites a user frequents.

    the way things are set up in proton now, this is not possible and it is very inconvenient. despite paying for proton services i still have to use other products given this flaw in proton pass. similar to user Maarten's comment i still have to use bitwarden to store my proton credentials to make all of this work properly. i must log in to bitwarden with my memorized master password and 2FA, then go to the proton log in page, autofill with bitwarden, then get access to proton pass and my vault.

    technically speaking, this works on my laptop because my browser supports multiple password manager extensions - proton pass and bitwarden. however, this DOES NOT work on my iphone because iOS only allows ONE password manager to be active. this means i have to go into settings on my iphone, choose bitwarden as my default password manager, go back to bitwarden and log in with my master password, then go to the proton app, autofill using bitwarden, then go back to settings, change my default password manager from bitwarden to proton pass, then use proton pass to autofill sites that i visit on my phone.

    this is beyond inconvenient.

    you could tell me, just make your proton ecosystem password your master password, but this has issues as well. if someone has multiple proton accounts, as many do, then i would have to use the same master password for all proton accounts (not safe) or have several master passwords, one for each proton account (not at all easy to remember).

    i appreciate the "extra password" solution you just provided, but it's a reverse solution that is not ideal nor optimal. you put the cart before the horse instead of the horse before the cart.

    at the end of the day we all support proton's mission and all want to use your services. we believe in what you're doing and that's why we are here. for us to use proton pass EXCLUSIVELY which i imagine is what you want, then we need to store all of our credentials inside proton pass (and not be using other password managers in tandem). this makes proton pass a UNIQUE entity (like all password managers) in that they need to be set up differently than other apps. they need a special master password that is different than the password to other proton apps (mail, vpn, calendar, drive).

    again, i cannot log in to proton mail if my proton mail credentials are stored in proton pass, because proton mail and proton pass are using the same credentials. this is silly. give proton pass it's own master password and the other apps (mail, calendar, vpn, and drive) can keep their shared credentials. this will allow me to open my proton pass vault on my own, then use proton pass exclusively to access not only the other proton services but also all the services that i use.

    please make this right. thank you.

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