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How can we improve Proton Mail or Calendar?

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"Keep me logged in" option

I really like ProtonMail and use it as my primary mailing service. But one of the most tedious things about it is having to enter the two passwords every time i want to check my e-mail.

ProtonMail keeps logging me out after a few seconds/minutes of closing its tab, so i now have to keep a tab open in order to continuously check my e-mail. Furthermore, i'm using long passwords (in conjunction with Keepass) for more security, so it's not easy to type my passwords every few minutes.

I use ProtonMail on my desktop home computer, so there's no danger from someone having physical access to that PC. There should be a Remember Me/keep me logged in option for cases like this.

I have already communicated this issue to ProtonMail support. They kindly responded that "We applied that feature for security reasons, because many users are using ProtonMail from different devices". I don't really understand what this means, since i'm proposing a system which will keep me logged in on my current desktop computer, the one i,m using right now. Even if it's only for a certain amount of time, px 30 minutes or an hour.

I really hope there's a workaround/solution in the future for this, since ProtonMail is really great and this issue could potentially become a deal-breaker for me.

332 votes

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  • Anonymous commented  ·   ·  Report

    I found this thread, while looking for a way to keep me logged. I hate when a company thinks they know more about how I should be working than I do.

    what makes this more rediculous, is that I checked the 'remember me' box, When i click on the protonmail pinned tab the login window opens with my un/pw filled in, but i still have to click the login button to complete the login.. Really? How dumb is that?

    since this request has been "Under review" since 2016 its clear that they aren't spending time on user requests. So, if this is something you really want, best look elsewhere.

  • Anonymous commented  ·   ·  Report

    Quite frankly, I think if someone uses Protonmail they're savvy enough not to click a button that keeps them logged in on public access computers, so I don't think "security" is at all an issue in this case.

  • John commented  ·   ·  Report

    Would also like to see this implemented. I get the security argument, but not everyone needs that level of security, so it should be left up to the user to decide if they only want to enter password or 2FA in the same tab once a day, week, etc. However, the security argument is weakened by the fact that I can use the Android many times over several days and never be prompted for a password or 2FA.

  • Nikola commented  ·   ·  Report

    The worst UX ever.
    Why dont you implement the android app to work like this?
    ...for more security ofc

  • christophe commented  ·   ·  Report

    This is a low-effort, high-impact feature which is REALLY needed in Protonmail.

  • Antonio Sánchez commented  ·   ·  Report

    It's like you're not hearing your users. Really sad. Having to log in every single day is RIDICULOUS.

  • Azat commented  ·   ·  Report

    THIS IS RIDICULOUS. Even after I have logged in I have to LOG IN AGAIN FOR EACH NEW TAB. I always use multiple tabs when working with any site, and this is just like I wrote – RIDICULOUS. I don't know why you would complicate usability of your site this much. It's not like it's gonna become less secure that way.

  • ffasud commented  ·   ·  Report

    I've had it with Protonmail and having to log in EVERY. SINGLE. DAY. There's a reason computers have their own log in screens.

  • Azat commented  ·   ·  Report

    It's like you're not hearing your users. So sad.

  • Alex commented  ·   ·  Report

    I de facto stopped using protonmail because of this annoyance. Can we please hear any comments from the dev team?

  • Mariano Giagante commented  ·   ·  Report

    Super annoying. I'm considering to use a bridge to use mutt instead.

  • L commented  ·   ·  Report

    This feature was requested over three years ago, and has not been implemented. Implementation would likely be trivial. I'm concluding that the ProtonMail team has simply decided to not implement it.

    So I suggest that they tell us that it won't be implemented, so we can stop waiting for it, and reuse our votes elsewhere. I'm removing my votes as I don't think they are being counted here.

  • David Mummy commented  ·   ·  Report

    Adding my upvote to this. Having to redo 2FA every time I close the browser keeps me from making a move to PM for everyday communication.

  • Anonymous commented  ·   ·  Report

    protonmail is not interested in customer requests Needing to fill your password all the time is a real no go.

  • Anonymous commented  ·   ·  Report

    Strange that 3 years and so many user request this still hasn't been implemented !

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