Remove/Update misleading and false claims in paid plans - Custom domain - Users
I am requesting that the seemingly deliberately, misleading claims of Protonmail Plus and Protonmail Visionary be updated to reflect clearly that the "5 ADDRESSES" and Custom Domain Support does not actually work as most people will interpret it.
I have been inspired to ask having read https://protonmail.uservoice.com/forums/284483-feedback/suggestions/12484953-multiple-accounts-for-same-custom-domain
It seems that the 5 addresses are not in fact 5 user accounts that can be used with a custom domain but in fact 5 alias type addresses that can only be used by one person. It also seems that only one person can use the custom domain address.
Please vote this up and spread the word!
Sorry for the confusion. Please see these articles for clarification on the difference between users (https://protonmail.com/support/knowledge-base/add-users/) and addresses (https://protonmail.com/support/knowledge-base/aliases-within-protonmail/). You can learn more about the different plans here: https://protonmail.com/support/knowledge-base/paid-plans/.
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Brian commented
Based on the promotional material, I subscribed to the service. There is only thin technical detail available in advance. The claim of multiple addresses is deceptive. I would not have subscribed if I realized all addresses go to the same account. What is the point of limiting a custom domain then? Why not 500 or 5000 aliases -- there is no additional overhead or opportunity cost if I own the domain.
Until this is resolved -- I believe you are working on bring your software up to match the marketing -- you need to make it clear those are only email aliases, not addresses. Everybody in IT who works around messaging knows the difference, and so do the marketing folks at protonmail.