Allow users to customize the Encrypted Proton Mail message to Non-Proton Mail users.
Non-Proton Mail users often discard or delete new encrypted messages, because they may sometimes appear as spam.
Especially Non-English speaking Non-ProtonMail users.
It would be better if one could just write down something like:
"Hi, Mike! This is my new email address. I have sent you an encrypted email, just click on the link below and type in the password to open it. This is the password hint: ...text..."
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Davis De Marchi commented
Vi prego di attivare questa funzione. Alcuni miei clienti NON hanno voluto protonmail proprio per questo motivo. Almeno la traduzione in italiano!! Grazie
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Alex Canton commented
why do you also have to set a password, the ability should be to have a link and it expires after they click the link.
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Miguel Mendonça commented
It's unbelievable that this feature is not yet implemented after 7 years.
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Desmond commented
I fully support this feature. This is the main reason I use Tutanota for sending encrypted messages to external users. Most of my contacts don't speak English.
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DavideC commented
That is exactly what I was on may way to suggest!
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Robert commented
When we send an encrypted message from protonmail to people outside protonmail and I do not use PGP public key, S/MIME, the person who receives the email sees the message in English:
Protonmail
You have received a secure message
From
sender address ......
Link expires on : ...............
Password hint: ..............
Is it possible to add the option to select the language of the incoming message to the recipient's email in the pre-sending options or in the global settings options. -
David commented
When i send a secure email protected by password (and limited in time) the mail is sent with english message :
"You have received a secure message"
"From"
"Link expires on"
"View message" ...It would be perfect to send this message with the user language of protonmail. If my user language is "French", then the email is send in french.
Thanks a lot.
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Anonymous commented
allow users to edit what the generic email with the unique link looks like when you send an end-to-end encrypted email to a non-proton user. This idea would be especially appealing to businesses that want a more professional look to that email that could include their logo and such.
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jose commented
It is possible to change the theme of the ProtonMail secure message that you sent to a non-ProtonMail user.
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Anonymous commented
It would also be an improvement if my display name was listed with my Protonmail address as the sender. I use Protonmail only for secure messaging, and so most of my recipients don't recognize my Protonmail email address.
Also agree that making this message look less like spam (i.e. remove "Secure email based in Switzerland") would be an improvement.
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Paul Rolf commented
This will prevent the recipient from thinking they have received a spam message, also, as Martin below comments, if the recipient doesn't understand English, they won't know what they need to do!
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Anonymous commented
I really think this could open the door for new users to quickly become familiar with Proton and switch.
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Julie commented
"ProtonMail --Secure email based in Switzerland". No offense, things are scary enough, but to have an out of country email come from a new email address come in, I'm headed for their
SPAM or TRASH. If this can't be changed, I have to find something else. Switzerland is the first thing they see, so I have let everyone know before I send it. Double the effort, just to make sure they don't delete my email. ty -
Anonymous commented
Even just being able to edit the "I'm using ProtonMail to send and receive secure emails. Click the link below to decrypt and view my message" text would allow users to send more professional encrypted messages to outside recipients.
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[Deleted User] commented
I emphasize, in the following comments, I am thinking of paid accounts vs. non-paid accounts.
The Quickest Solution for PM to Implement:
One option that should be quick and relatively easy for PM to implement right away is the option for a single "streamlined" version of the current default message vs. enabling users to freely customize in an unrestricted manner in a multitude of different ways. Alternatively, PM could allow users to select from the following streamlined options using checkmark fields (without being able to uncheck the first option listed below). The streamlined version could display only 3 or 4 things, at most, or one single link, at least:
1) a link stating "View Secure Message" (either as an HTML text link or an image, or both -- this is the one single link that is absolutely necessary and should not be granted the option to uncheck);
2) the "What is this link?" for background information (optional, since this link could be made available on the page that loads for the "View Secure Message" link above);
3) the password hint field (optional, since this too can be displayed on the "View Secure Message" page that loads); and
4) the message expiration field (optional, but recommended; if a non-PM user clicks "View Secure Message" only to find it expired, perhaps that page can read "This message has expired. You may contact the sender to potentially resend." vs. the current "ERROR -- Sorry, this message does not exist or has already expired").
-- Nothing else... no header banner from PM, no tag line "Secure email based in ***********," no "You received a secure message from..." as this is redundant with the from address in the email, no "I'm using ProtonMail..." statement, and no final disclaimer about how the email uses "end-to-end encryption" since the "What is this link?" option already explains that.Basically, a streamlined version of a default message would give PM users (again, thinking of paid accounts) the transparency and flexibility to use this feature across custom domains and also give the non-PM user absolutely no redundancy in information, making their experience as simple and straightforward as possible and less confusing or perhaps intimidating as @Anonymous commented earlier this year about certain clients being 'alienated' by terms like end-to-end encryption, possibly due to different socio-economic reasons. The streamlined version of this message, as suggested above, means that email recipients just click one link to the secure message and if they desire to know more information they have the means to access more information through that one link.
Finally, a future related nice-to-have feature would be to enable PM users to know if/when secure messages have been accessed. We currently have no insight into that (it could be helpful for the sender to know if a message expired without ever having been accessed by the recipient). That might then prepare the sender for the possibility of making that information available to the intended recipient again. I believe this streamlined approach, with checkbox options for PM users, would be much easier to implement than an unrestricted customization approach. That said, paid accounts could still be granted an unrestricted customization approach at some future point, perhaps after a streamlined version was made available.
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Anonymous commented
Secure messages with link are only in EN. For many people look like as spam and they do not read text.
https://protonmail.com/support/knowledge-base/secure-messages/
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Anonymous commented
Yes the ProtonMail/Switzerland advertisment at the top of the encrypted email is very problematic. If Protonmail is serious about privacy and Hipaa compliance they will remove that advertisement ESPECIALLY FOR PAID SUBSCRIBERS.
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Anonymous commented
I love ProtonMail and I keep recommending it to my clients in context of my GDPR projects. Unfortunately one of the most useful features of ProtonMail, sending secure messages to people who are not familiar with the usage of PGP encryption sends emails in English only. I could create a number of paying ProtonMail customers from my consulting clients every week if this little feature was available in their language (German in most cases). Thanks!
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Anonymous commented
Non ProtonMail users that receive encrypted messages get a ProtonMail/Switzerland advertisement at the top of the mail. We deliver health care to lower/middle class patients. We love ProtonMail and Switzerland but fear our clients might not. They want to know that their private health information is safe. I hope any solution for customizing this email considers this sort of thing.
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Anonymous commented
We provide online medical care to lower/middle class patients. Many are alienated by "smarty pants" high tech companies and foreign countries like Switzerland (a lovely place by the way). Must ProtonMail advertise their name and Swiss source across the top of this mail? Perhaps the simple fine print credit at the bottom would suffice, at least for the professional accounts. Customization that allows branding would also be nice and make patients more comfortable about the safety of their private health information. Unfortunately, as it is now, we find it unusable.