Shared inbox
Non-personal, shared (aka functional) mailboxes are commonplace in businesses - a central mailbox for a particular purpose accessible by multiple users. A similar need is also common for personal use (e.g. each spouse has their own personal mailbox, but also have a shared address for things like bills or school notifications)
1) Best option would be to allow an address to be created and assigned to multiple users within a ProtonMail Organization. That avoids forwarding of emails and also avoids having to log out of one ProtonMail user and then log into another user in order to check the shared addresses.
2) A potentially easier alternative would be to allow simultaneous login to multiple users via the Protonmail client. Thus you could login to each user account once and easily toggle between personal vs. shared mailboxes.
3) In the meantime, could you at least add an additional Action to the Filtering function that would allow you to auto-forward an incoming email if it met the defined conditions. This is not ideal as it essentially duplicates the data and the "other" user won't have replies in their Sent folder, etc. It's messy but better than nothing.
Thanks
-
Andrew commented
I have "Visionary" and this doesn't exist. I emailed support and they confirmed that it doesn't exist for any plans
-
S commented
This is absolutely necessary for us to move our business and family accounts to Proton!
-
Krisztina commented
Family plan really should have this!
-
Devyn Galligher commented
From a business plan standpoint, I don't see that this is possible? I could be wrong but this feature is critical.
-
BrianD commented
I think this now exists for Proton Business and Visionary plans... surprised the family plan doesn't have the same though.
-
Leo commented
I need this as well. Not having this feature is one of three major reasons preventing my company from subscribing to ProtonMail Business.
-
Lorenz Seeger commented
Was looking at services like https://missiveapp.com/ which might be a smidge over the top for Proton business but a shared inbox or team account would really help with daily business matters, especially when working on an ecommerce store.
-
Joerg commented
The missing shared mailbox feature is the last hurdle that prevents me from moving away from Microsoft.
-
JoJo commented
I just signed up for Family, but didn't realize ahead of time a shared mailbox wasn't possible. Make this happen please, my marriage may depend upon it ;-)
-
j commented
Completely agree that this feature is well needed... Should proton be able to add this feature to their mail it will make this the absolute bees knees. Proton please find a solution. 3 votes.
-
Siemen commented
Just gave this item 3 votes. This is a very important issue. In my first company, we managed a shared inbox for over 10 years. It made life so much easier. All mail [via alias] arrived in a central mailbox from where all was answered. I would like to have at least the possibility to have multiple people manage the info@ mailbox
-
Anonymous commented
We desperately need this feature to be able to turn off proxying our mail through a secondary MX router; we can convert all our aliases using SimpleLogin, but without the ability to share the joint alias for parental emails, we can't get rid of the router.
-
Randall commented
Also can't upvote this enough. If you value businesses, please support their needs! That will make you a more attractive email provider.
I have to use Microsoft for my company, so I have Microsoft linked to my domain, but I send all of my email to Protonmail. This could change if I don't have certain functionality. I don't want to be sending my information to Microsoft, but I also have to think about how scalable Proton is.
Having a shared inbox makes Proton scalable.
-
David commented
Can't upvote enough. I'm on a visionary plan and really would appreciate this feature, together with shared calendars, as others pointed out
-
Ryan commented
This is a critical feature for operating a business and I'm genuinely surprised ProtonMail haven't implemented this already. Get it together guys!
-
Angela Brown commented
On Proton Business it says (and has done for a while now):
Distribution lists (shared addresses) - Coming soon
Keep teams on the same page by assigning multiple users to the same email address (e.g., sales@example.com). Contact the sales team to be notified when this feature is available.Yet I don't see it in the planned or started status? Agree with others, this is a must for business use.
-
Dubsmachine commented
Upgraded to Visionary to get my family onboard and while I have easily setup accounts for all we are missing a shared common address we can use between us for certain things.
Also would be useful to have ability to create a shared calendar too.
-
Sair commented
Completely agree; from either a business or family point of view there needs to be a way that different users can access the one (shared) email address via their individual login. Crucial.
-
Alexandre P. commented
critical feature
-
John Cronin commented
Proton Mail Team: 1) This IS an important feature for a good email system. 2) Looking back through this thread I see this issue is approaching 3 years in age. This is a bit disconcerting. 3) I think the Proton Mail Team needs to be more open and transparent about feature improvements, expectations, and timing.