Both as a personal user, and as a business user, this is an important feature.
Personally it helps my wife and I to manage our email correspondence with various parties without one of us missing parts of the conversation.
For the business, it enables a finance team to receive invoices and remittence advices to a shared mailbox, or a maintenance team to be able to monitor requests without sending many copies of an email around.

It is also a critical blocker for a business that I would be very happy to move over to Proton Mail if this feature was included.

für ein "Duo / Family" abo finde ich das essentiel!.
als Familie hat man oft eine gemeinsame Email z.b. fam.***@xx.xx und möchte das beide die mails im Postfach haben und damit auch antworten können.

heute geht dies leider nicht und muss für diese funktion leider auf google oder ähnliches zurück greiffen.

wen man schon Family und Duo optionen anbietet, dan sollte es auch machbar sein eune shardes inbos + mail erstellen zu können, welche man innerhalb der Gruppe / Family teilen kann.

What is the status on this one? We have just started migrating our small Business to Protonmail but have to revert as this is not present. Shared invoices for things as invoicing are a must. E-Mail Groups is not the same thing and does not cover all the use cases.

Any update on this feature?

It’s one of the most requested and truly essential ones for business users — having a real _shared inbox_ where multiple people can reply _as_ the same address (not just receive copies).

Groups are a nice start, but they don’t solve the actual need.

Please consider prioritizing this — it would make Proton much more usable for teams.

Would be REALLY helpful.

Like others commented before, this is a MUST. It's quite a standard use-case nowadays and I was really surprised this was not present. I would hate to move away again from Proton, but without this feature it becomes a hassle to deal with it.

It seems crazy that shared email is not available with plans that offer shared drive folders, shared calendars. If I'd known that this wasn't an option, I wouldn't have paid for Proton Duo.

Also want to move away from Microsoft for my business but shared mailboxes is a MUST!

I'm trying to setup shared emails for my business for support, info, marketing, AP, AR, etc.

It should be possible to set up an email address that is shared between users on a paid or duo plan. It could be that an email can be sent to every user in the family group/organisation but it would be even better if we could set up custom email addresses that would be received by specified users. While forwarding is an intermediate fix, it doesn't permit replies to the original email address.

We need to move out of Microsoft 365. Lots of EU compagnies need to do it. But no way if shared mailboxes aren’t available. That’s a MUST. Should be on top of priorities if Proton wants to be successful and credible on the business market.

Waiting on this feature before I'll switch my family to Proton

So, after SO MANY years, still nothing? I mean, the use-case is crazy big for every family or small business that wants to switch to Proton. I have switched my family from a Yahoo service and one of the pains I have is a shared email address for "family"... So, we need to open a stupid and less secure email account on another platform, just to be able to have shared addresses within a family? I call this how it is: STUPID. To say the least.

Add the capability to assign an address to more than one user in a business account.

This would be especially helpful for shared access to generic "info@" (or similar) mailboxes, to ensure complete coverage/quick response times. The access should enable full read/write/send as the address, i.e., the same effect cannot be achieved with a filter/auto-forward.

We still need this

We need this

This is very much needed for business use cases such as support@ mailboxes.

Again, really important for business-use cases where multiple users might require access to a specific mailbox. I know it's (a bit of) a headache with the pgp keys to make it work well when someone gets revoked, but this is one of those features Exchange users expect.

I will switch my family to proton if this feature becomes available.

Yes, this is 100% critical feature. I will cancel the family plan if this isn't a feature in the near future.