As a proton user who’s account is suspended by Proton’s anti-abuse algorithm (due to a false-positive or unintentional error)
I want to still have access to Proton Pass
So that I am not locked out of non-proton services

We understand the need to enforce and anti-abuse policies, especially around email; but the current anti abuse implementation is heavy handed and does not take into account that proton pass now makes up a portion of a user’s proton plan. So currently when an account suspension is done it locks all proton services including pass, when probably the goal is merely to prevent email abuse, like spamming. Consider reworking the suspension to be more measured, for example only suspending specific services like mail or better yet just the ability to send email other than to proton support. Suspending access to proton pass and other services like drive, especially due to a false positive, is catastrophic for legitimate proton users; as it locks them out of critical non-proton services like online banking, government services and so forth. This is the number one reason Proton Pass cannot be relied upon; the fact that it can so easily become inaccessible and with it a user’s access to all other critical non-proton services. This is the one thing that keeps coming up when I talk to friends and family about moving to proton pass; the fact that someone always knows someone who lost access to pass, even if briefly for a day or two, and don’t want to risk migrating to pass from other password managers as a result. Personally I’ve never heard of anyone getting locked out of other password managers by the companies that provide them but with proton I’ve heard multiple times how this has happened; and then it happened to me for a few days (fortunately it had my passwords backed up in another password managers; but really I shouldn’t have to)