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How can we improve our accounts settings, payments or plans?

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3 results found

  1. COMPLAINT: Misleading Info led to a purchase I don't want

    First off, I am posting using a different email than the account I reference below. I do not want whatever company runs my forum account to have access to any of my Proton account info.

    Your "compare plans" feature as viewed on desktop led me to make a purchase I am not happy with. I purchased a monthly Mail Plus subscription yesterday (July 31, 2026). I believed that with this subscription one of the features would be to choose my own VPN server on Proton VPN. After all, it says "1 VPN Slot" and "Access to 2000+ servers in 10…

    2 votes

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    0 comments  ·  Plans  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    As per the text on the front page, UserVoice is for feature and functionality requests.


    If you have a support or account query, please contact support: https://proton.me/support

  2. Provide a workspace plan for free to nonprofits

    Google provides their Workspace Business Standard plan for free to nonprofits, which has gotten much of the nonprofit world hooked on Google services. Because nonprofits don't want to pay any more than they have to on this kind of thing, the only way to win over many of them would be to offer a free plan and a migration tool. Many nonprofits may want to make the switch because the boards of nonprofits tend to concern themselves with ethics which may conflict with the use of services owned by Google.

    Providing such a plan would normalize Proton to a much…

    1 vote

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    0 comments  ·  Plans  ·  Admin →

  3. Responses. I would like to get prompt feedback when I have an problem with the VPN or the Mail programs.

    4 votes

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    0 comments  ·  Plans  ·  Admin →
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