16 results found

1. Dark Mode for this forum

   Make this forum dark mode. Seriously, my eyes hurt reading this.

   74 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   4 comments  ·  Accounts  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   We don't control this.

2. Yahoo.com toevoegen

   Yahoo.com toevoegen in plaats van Gmail.Com

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Accounts  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   As per the rules on the front page:

   
   

   Please ensure that your request and description are in English, use a translation tool if necessary.

   
   

   Please feel free to re-raise your idea in English, but before doing so please check that it is not a duplicate.

3. COMPLAINT: Misleading Info led to a purchase I don't want

   First off, I am posting using a different email than the account I reference below. I do not want whatever company runs my forum account to have access to any of my Proton account info.

   Your "compare plans" feature as viewed on desktop led me to make a purchase I am not happy with. I purchased a monthly Mail Plus subscription yesterday (July 31, 2026). I believed that with this subscription one of the features would be to choose my own VPN server on Proton VPN. After all, it says "1 VPN Slot" and "Access to 2000+ servers in 10 different countries" right below the VPN benefits listed under the plan.

   This is false and misleading. I do not actually have access to all 2000+ servers because the only option my plan actually gets me is the "fastest server" option, which I already had access to with my Free account. I only have access to whatever SINGLE server the program deems to be "fastest" at the time I attempt to connect. That's not 2000+ servers. That's access to one that changes depending on factors outside of my control.

   First off, I am posting using a different email than the account I reference below. I do not want whatever company runs my forum account to have access to any of my Proton account info.

   Your "compare plans" feature as viewed on desktop led me to make a purchase I am not happy with. I purchased a monthly Mail Plus subscription yesterday (July 31, 2026). I believed that with this subscription one of the features would be to choose my own VPN server on Proton VPN. After all, it says "1 VPN Slot" and "Access to 2000+ servers in 10… more

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Plans  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   As per the text on the front page, UserVoice is for feature and functionality requests.

   
   

   If you have a support or account query, please contact support: https://proton.me/support

4. Provide a workspace plan for free to nonprofits

   Google provides their Workspace Business Standard plan for free to nonprofits, which has gotten much of the nonprofit world hooked on Google services. Because nonprofits don't want to pay any more than they have to on this kind of thing, the only way to win over many of them would be to offer a free plan and a migration tool. Many nonprofits may want to make the switch because the boards of nonprofits tend to concern themselves with ethics which may conflict with the use of services owned by Google.

   Providing such a plan would normalize Proton to a much broader audience.

   Google provides their Workspace Business Standard plan for free to nonprofits, which has gotten much of the nonprofit world hooked on Google services. Because nonprofits don't want to pay any more than they have to on this kind of thing, the only way to win over many of them would be to offer a free plan and a migration tool. Many nonprofits may want to make the switch because the boards of nonprofits tend to concern themselves with ethics which may conflict with the use of services owned by Google.

   Providing such a plan would normalize Proton to a much… more

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Plans  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Proton already provides steep discounts for nonprofits: https://proton.me/business/nonprofit-discount

5. ich möchte anregen, die zukünftige Zusammenarbeit mit Stripe zu überdenken.

   Stripe ist ein in den USA ansässiges Unternehmen, und damit unterliegt es den dortigen gesetzlichen Zugriffsrechten staatlicher Stellen. Das bedeutet, dass Zahlungsdaten und Transaktionen potenziell dem Einfluss der US‑Regierung ausgesetzt sein können.

   Für ein Unternehmen, dessen Mission es ist, Menschen eine sichere und unabhängige Teilhabe im Internet zu ermöglichen, ist diese Abhängigkeit aus meiner Sicht ein Risiko. Zahlungsinfrastrukturen sollten möglichst souverän, datenschutzfreundlich und frei von externen politischen Zugriffsmöglichkeiten sein.

   Ich würde mich freuen, wenn Sie prüfen könnten, ob alternative Zahlungsdienstleister aus datenschutzrechtlich stabileren Rechtsräumen in Betracht kommen. Das würde nicht nur die Sicherheit der Nutzer stärken, sondern auch die Glaubwürdigkeit Ihrer Mission langfristig unterstützen

   Stripe ist ein in den USA ansässiges Unternehmen, und damit unterliegt es den dortigen gesetzlichen Zugriffsrechten staatlicher Stellen. Das bedeutet, dass Zahlungsdaten und Transaktionen potenziell dem Einfluss der US‑Regierung ausgesetzt sein können.

   Für ein Unternehmen, dessen Mission es ist, Menschen eine sichere und unabhängige Teilhabe im Internet zu ermöglichen, ist diese Abhängigkeit aus meiner Sicht ein Risiko. Zahlungsinfrastrukturen sollten möglichst souverän, datenschutzfreundlich und frei von externen politischen Zugriffsmöglichkeiten sein.

   Ich würde mich freuen, wenn Sie prüfen könnten, ob alternative Zahlungsdienstleister aus datenschutzrechtlich stabileren Rechtsräumen in Betracht kommen. Das würde nicht nur die Sicherheit der Nutzer stärken, sondern auch die Glaubwürdigkeit… more

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Payments  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   As per the rules on the front page:

   
   

   Please ensure that your request and description are in English, use a translation tool if necessary.

   
   

   Please feel free to re-raise your idea in English, but before doing so please check that it is not a duplicate.

6. USERVOICE NEGLETION

   UPDATE: I will give credit where credit is due, and their customer service is very good. However, this does not change the fact that posts have gone unread for 4.5 years and spam is building up on UserVoice.

   Hello Proton Team (and anyone who's reading this),

   As a loyal Proton user, I'm writing to voice significant concerns about the current state of communication and management on this UserVoice platform. While I deeply appreciate Proton's mission and products, my recent experiences, and observations of how community feedback is handled, have been consistently frustrating and disappointing.

   I will give credit where credit is due, for example seeing examples of truly excellent engagement, such as the detailed explanation for the 'Metadata encryption' idea, which was transparent and thoughtful. I also had a fantastic experience with Proton Docs (Drive) customer service, who the agent (who I will not name for PRIVACY) did a great job of assisting me. This shows Proton can communicate effectively.

   However, this level of engagement appears to be the exception, not the rule. I've personally observed, and contributed to, numerous ideas where the official response is either:

   Terse and Unhelpful: e.g. 'Decrease sync delay' idea (71 votes), waiting years for a [DECLINED] status with just 'Not a feature' as an explanation. This provides no context and feels dismissive. Currently, this post is on the home page of protonmail.uservoice.com.

   Missing Entirely, Even for Roadmap Items: The 'Integrate with Drive' idea (409 votes) is critically important and on your 2025 roadmap, yet this forum post remains un updated by admins, forcing users to discover and relay this information themselves (e.g., from your blog). Similarly, for the 'notes app' idea and Standard Notes acquisition, users are left to post company updates. This effectively means many valuable ideas, especially those below a high vote threshold (which appears to be around 100 votes for internal review), risk being perpetually overlooked.

   Providing Solutions for Existing Features: Users are actively spending time detailing how to use existing features like 'Biometric authentication for iOS,' 'purchasing subscriptions as a gift' via gift cards, and 'unusual login notifications' (Proton Sentinel) because these ideas aren't properly closed or addressed by official responses.

   Misunderstanding User Needs: The 'VPN Pause' idea, declined with a 'Use Split Tunneling' suggestion, fundamentally missed the user's need for a quick, temporary disable for website access, as pointed out in subsequent user comments. Beyond feature requests, other significant user frustrations, such as concerns regarding aggressive subscription pushes and perceived unfair pricing for loyal customers, also appear to receive minimal or no official engagement on this platform.

   Lack of Basic Moderation: The presence of blatant spam like 'Ride with Style – Customize Your Look with Biker Patches' demonstrates a critical lack of active moderation, requiring users to manually report content that should be removed automatically or proactively. This wastes community time.

   It is incredibly disheartening as a user to contribute feedback, provide helpful information to other users, or report issues, only to find the platform poorly managed, relying on the unpaid efforts of its community, and often delivering unhelpful or delayed official responses. This inconsistency erodes trust and makes users feel unheard and undervalued.

   For the UserVoice platform to be truly effective, I urge Proton to:

   Standardize communication quality, ensuring all official responses are clear, empathetic, and explanatory.

   Actively manage this forum: promptly update idea statuses, remove spam, and engage with high-priority feedback.

   Acknowledge and potentially empower users who are already contributing significantly to platform maintenance.

   I have invested significant time and effort into maintaining this forum, contributing, and reporting spam. Considering that reports often seem to go unreviewed, leaving spam and inappropriate content visible for extended periods. I want change. A truly effective and responsive feedback platform is not just a benefit to users; it is a vital asset for Proton's growth, reputation, and continued success in building a trusted relationship with its community. And that trust is built on engagement.

   This is what we want. This is what we deserve. It is within our reach, we simply need to be bold enough to seize it. This is where Proton will always win against Google.

   It’s people. You. This is what YOU stand for.

   Thank you for your time and consideration.

   UPDATE: I will give credit where credit is due, and their customer service is very good. However, this does not change the fact that posts have gone unread for 4.5 years and spam is building up on UserVoice.

   Hello Proton Team (and anyone who's reading this),

   As a loyal Proton user, I'm writing to voice significant concerns about the current state of communication and management on this UserVoice platform. While I deeply appreciate Proton's mission and products, my recent experiences, and observations of how community feedback is handled, have been consistently frustrating and disappointing.

   I will give credit where credit… more

   3 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   5 comments  ·  Accounts  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Please use Uservoice to raise feature requests.

7. j aimerais savoir pourquoi j ai payer pour un abonnement illimité et que peu importe ou que je regarde sa me demande de upgrader mon abonn

   il devrait mettre sa plus simple . que ont puisse voir facilement et en tout temps notre niveau d abonnement et aussi pour le soutient a la clientèle ces très très compliqué .
   sa a prit 3 jour régler mon problème au début il disait que il avait rien d anormal mais je n avait plus Access a rien .
   il ont énormément de progrès a faire du coter support a la clientèle.
   i devrait aussi mettre en place du support en Français.
   sur tout pour la clientèle comme moi qui paye .

   donc si quelque un du service a la clientèle francophone pourrait communiquer avec moi sa serai apprécier et aussi durant les hr de jour du Québec (canada ) merci

   il devrait mettre sa plus simple . que ont puisse voir facilement et en tout temps notre niveau d abonnement et aussi pour le soutient a la clientèle ces très très compliqué .
   sa a prit 3 jour régler mon problème au début il disait que il avait rien d anormal mais je n avait plus Access a rien .
   il ont énormément de progrès a faire du coter support a la clientèle.
   i devrait aussi mettre en place du support en Français.
   sur tout pour la clientèle comme moi qui paye .

   donc si quelque un du service a… more

   4 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   2 comments  ·  Accounts  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   As per the rules on the front page:

   
   

   Please ensure that your request and description are in English, use a translation tool if necessary.

   
   

   Please feel free to re-raise your idea in English, but before doing so please check that it is not a duplicate.

8. Io voglio disdire iscrizione. Però non mi fanno entrare in mio account

   Disdetta servizio

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Payments  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Thanks for raising an idea on UserVoice, as per the rules on the front page:

   Please ensure that your request and description are in English, use a translation tool if necessary

   Please feel free to re-raise your idea in English.

9. Responses. I would like to get prompt feedback when I have an problem with the VPN or the Mail programs.
   4 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Plans  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   As per the text on the front page, UserVoice is for feature and functionality requests.

10. Proton Duo: current accts: 1 acquired via Apple, 1 acquired via Proton. Can I combine in Proton Duo?

    I have 2 Proton Unlimited accounts, 1 acquired and paid through Apple and 1 acquired and paid through Proton. Can I and how do I upgrade to Proton Duo?

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Accounts  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    For Support queries and information, please refer to the Support pages: https://proton.me/support/ and/or get in touch.

11. Avertir un mois avant le prélèvement de l'abonnement

    J'ai choisi un abonnement sur 2 ans et il m'arrive systématiquement d'oublier que celui-ci arrive à expiration. Résultat, je suis prélevée d'une somme conséquente sans avoir pu prendre mes dispositions ni organiser mes dépenses. Il serait hautement souhaitable que vous préveniez du prochain prélèvement suffisamment à l'avance, un mois par exemple. Je ne comprends pas que cela ne soit pas prévu depuis le départ.

    10 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Payments  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    As per the rules on the front page:

    
    

    Please ensure that your request and description are in English, use a translation tool if necessary.

    
    

    Please feel free to re-raise your idea in English, but before doing so please check that it is not a duplicate.

12. Intégration Coffre fort Documents speciaux

    Tel que certains services en lignes Tel que Digipost en France. Ajouter un coffre fort pour le téléchargement automatique de factures, tel facture énergétique, Loyer, fiches de salaire, pourquoi pas des documents médicaux, tout cela réuni dans un coffre fort sur proton drive, bien à l'abri des regards.
    Soit un coffre inclu avec Proton drive soit une offre supplémentaires lier au compte.
    Onedrive Offre cette possibilité de verrouiller des documents via se coffre fort.

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Accounts  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    As per the rules on the front page:

    
    

    Please ensure that your request and description are in English, use a translation tool if necessary.

    
    

    Please feel free to re-raise your idea in English, but before doing so please check that it is not a duplicate.

13. tôi

    tôi đã không đăng ký dùng gói cước tại sao lại tự động trừ của tôi 71.88 EUR đây là trò gian lận hãy trả lại tiền cho tôi vì tôi không đăng ký những thứ đó

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Payments  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    As per the rules on the front page:

    
    

    Please ensure that your request and description are in English, use a translation tool if necessary.

    
    

    Please feel free to re-raise your idea in English, but before doing so please check that it is not a duplicate.

14. REEMBOLSO COMPLETO

    Solicito por completo o reembolso de plano VPN plus pois não gostei da qualidade do serviço em jogos.

    E não estou encontrando a pagina de suporte no site de PROTON.

    3 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Payments  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    As per the rules on the front page:

    
    

    Please ensure that your request and description are in English, use a translation tool if necessary.

    
    

    Please feel free to re-raise your idea in English, but before doing so please check that it is not a duplicate.

15. Ticket, Testphase und einfacherer Support

    Ich habe den kostenlosen Accout getestet und möchte nun unlimited testen. Noch nicht abonnieren. Ich finde es befremdlich, dass der ganze Support auf englisch ist. Auch weil es ein Schweizer Unternehmen ist. Es ist für mich befremdlich, dass es kein Ticketsystem gibt, wo mir geholfen wird. Diese Lösung hier ist für ein Unternehmen ressourcensparend, aber wenig Userfreundlich, weil umständlich. Primäre Frage war: Ich möchte meinen kostenlosen account auf unlimited upgraden um ihn kostenlos 8 Tage zu testen. Geht das?

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Accounts  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    As per the rules on the front page:

    
    

    Please ensure that your request and description are in English, use a translation tool if necessary.

    
    

    Please feel free to re-raise your idea in English, but before doing so please check that it is not a duplicate.

16. Change Username

    Right now if I sign up as username@protonmail.com, there's no way to change it, for instance to user.name@protonmail.com. Even though u.serna.me@protonmail.com and use.rname+change@protonmail.com already goes to username@protonmail.com.

    Seems like we should be able to change this if we like!

    38 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    11 comments  ·  Accounts  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    This change is not possible.

    
    

    When you created your account, you also created a key that was matched to your username. This key allows you to send and receive emails using Proton Mail’s encryption. Changing your username would change the key that was used to send and receive all the emails in your inbox.