3 results found

1. USERVOICE NEGLETION

   UPDATE: I will give credit where credit is due, and their customer service is very good. However, this does not change the fact that posts have gone unread for 4.5 years and spam is building up on UserVoice.

   Hello Proton Team (and anyone who's reading this),

   As a loyal Proton user, I'm writing to voice significant concerns about the current state of communication and management on this UserVoice platform. While I deeply appreciate Proton's mission and products, my recent experiences, and observations of how community feedback is handled, have been consistently frustrating and disappointing.

   I will give credit where credit is due, for example seeing examples of truly excellent engagement, such as the detailed explanation for the 'Metadata encryption' idea, which was transparent and thoughtful. I also had a fantastic experience with Proton Docs (Drive) customer service, who the agent (who I will not name for PRIVACY) did a great job of assisting me. This shows Proton can communicate effectively.

   However, this level of engagement appears to be the exception, not the rule. I've personally observed, and contributed to, numerous ideas where the official response is either:

   Terse and Unhelpful: e.g. 'Decrease sync delay' idea (71 votes), waiting years for a [DECLINED] status with just 'Not a feature' as an explanation. This provides no context and feels dismissive. Currently, this post is on the home page of protonmail.uservoice.com.

   Missing Entirely, Even for Roadmap Items: The 'Integrate with Drive' idea (409 votes) is critically important and on your 2025 roadmap, yet this forum post remains un updated by admins, forcing users to discover and relay this information themselves (e.g., from your blog). Similarly, for the 'notes app' idea and Standard Notes acquisition, users are left to post company updates. This effectively means many valuable ideas, especially those below a high vote threshold (which appears to be around 100 votes for internal review), risk being perpetually overlooked.

   Providing Solutions for Existing Features: Users are actively spending time detailing how to use existing features like 'Biometric authentication for iOS,' 'purchasing subscriptions as a gift' via gift cards, and 'unusual login notifications' (Proton Sentinel) because these ideas aren't properly closed or addressed by official responses.

   Misunderstanding User Needs: The 'VPN Pause' idea, declined with a 'Use Split Tunneling' suggestion, fundamentally missed the user's need for a quick, temporary disable for website access, as pointed out in subsequent user comments. Beyond feature requests, other significant user frustrations, such as concerns regarding aggressive subscription pushes and perceived unfair pricing for loyal customers, also appear to receive minimal or no official engagement on this platform.

   Lack of Basic Moderation: The presence of blatant spam like 'Ride with Style – Customize Your Look with Biker Patches' demonstrates a critical lack of active moderation, requiring users to manually report content that should be removed automatically or proactively. This wastes community time.

   It is incredibly disheartening as a user to contribute feedback, provide helpful information to other users, or report issues, only to find the platform poorly managed, relying on the unpaid efforts of its community, and often delivering unhelpful or delayed official responses. This inconsistency erodes trust and makes users feel unheard and undervalued.

   For the UserVoice platform to be truly effective, I urge Proton to:

   Standardize communication quality, ensuring all official responses are clear, empathetic, and explanatory.

   Actively manage this forum: promptly update idea statuses, remove spam, and engage with high-priority feedback.

   Acknowledge and potentially empower users who are already contributing significantly to platform maintenance.

   I have invested significant time and effort into maintaining this forum, contributing, and reporting spam. Considering that reports often seem to go unreviewed, leaving spam and inappropriate content visible for extended periods. I want change. A truly effective and responsive feedback platform is not just a benefit to users; it is a vital asset for Proton's growth, reputation, and continued success in building a trusted relationship with its community. And that trust is built on engagement.

   This is what we want. This is what we deserve. It is within our reach, we simply need to be bold enough to seize it. This is where Proton will always win against Google.

   It’s people. You. This is what YOU stand for.

   Thank you for your time and consideration.

   UPDATE: I will give credit where credit is due, and their customer service is very good. However, this does not change the fact that posts have gone unread for 4.5 years and spam is building up on UserVoice.

   Hello Proton Team (and anyone who's reading this),

   As a loyal Proton user, I'm writing to voice significant concerns about the current state of communication and management on this UserVoice platform. While I deeply appreciate Proton's mission and products, my recent experiences, and observations of how community feedback is handled, have been consistently frustrating and disappointing.

   I will give credit where credit… more

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   5 comments  ·  Accounts  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Please use Uservoice to raise feature requests.

2. Io voglio disdire iscrizione. Però non mi fanno entrare in mio account

   Disdetta servizio

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   0 comments  ·  Payments  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Thanks for raising an idea on UserVoice, as per the rules on the front page:

   
   

   Please ensure that your request and description are in English, use a translation tool if necessary

   
   

   Please feel free to re-raise your idea in English.

3. Proton Duo: current accts: 1 acquired via Apple, 1 acquired via Proton. Can I combine in Proton Duo?

   I have 2 Proton Unlimited accounts, 1 acquired and paid through Apple and 1 acquired and paid through Proton. Can I and how do I upgrade to Proton Duo?

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   0 comments  ·  Accounts  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   For Support queries and information, please refer to the Support pages: https://proton.me/support/ and/or get in touch.