I agree with Privacy 101. Its a 1 way street, and he/she has nailed it, and said exactly how it is. Uservoice is 1 sided, and not well managed. Proton Staff are helpful. People will stop voicing their opinion soon enough if it falls on deaf ears. Someone at Proton needs to shift through the **** on uservoice and decide what has been done, what hasn't, if its categorized incorrectly, then re categorize it.

**WIN FOR THE COMMUNITY ON USERVOICE!**
Learn more: https://www.reddit.com/r/ProtonMail/comments/1n13l6q/a_big_win_for_community_on_proton_the_case_we/

UPDATES

17 July

[DECLINED] - well, I really don't know what to say.

17 July

Proton seems to be declining a lot of requests now, the front page of protonmail.uservoice.com seems to be all red

17 July
Shorter version

Summary of Concerns: Proton UserVoice Platform
To the Proton Team,

As a loyal Proton user, I am writing to express significant frustration with the current communication and management on the UserVoice platform. While I appreciate Proton's mission and have experienced excellent direct customer service (e.g., for Drive), this level of engagement is rare on UserVoice.

Key Issues Observed:

Terse & Unhelpful Responses: Ideas like 'Decrease sync delay' are declined with minimal explanation ('Not a feature').

Missing Roadmap Updates: Critical ideas (e.g., 'Integrate with Drive' on 2025 roadmap) remain un-updated, forcing users to find information elsewhere.

Users Solving for Existing Features: Users spend time explaining existing features because official responses are lacking.

Misunderstanding User Needs: Suggestions (e.g., 'Split Tunneling' for 'VPN Pause') often miss the core user requirement.

Lack of Moderation: Blatant spam goes unaddressed, wasting community time.

This inconsistency is disheartening, eroding trust and making users feel unheard, despite their significant unpaid efforts in contributing and reporting issues.

Urgent Recommendations:

For UserVoice to be effective, Proton must:

Standardize communication quality: Provide clear, empathetic, and explanatory responses.

Actively manage the forum: Update statuses promptly and remove spam.

Empower contributors: Acknowledge users who maintain the platform.

An effective feedback platform is vital for Proton's growth and reputation. We, the users, want and deserve better engagement. Proton's strength lies in its people and its values – it's time to seize this opportunity.

Thank you.

UPDATE: I will give credit where credit is due, and their customer service is very good. However, this does not change the fact that posts have gone unread for 4.5 years and spam is building up on UserVoice.

Hello Proton Team (and anyone who's reading this),

As a loyal Proton user, I'm writing to voice significant concerns about the current state of communication and management on this UserVoice platform. While I deeply appreciate Proton's mission and products, my recent experiences, and observations of how community feedback is handled, have been consistently frustrating and disappointing.

I will give credit where credit is due, for example seeing examples of truly excellent engagement, such as the detailed explanation for the 'Metadata encryption' idea, which was transparent and thoughtful. I also had a fantastic experience with Proton Docs (Drive) customer service, who the agent (who I will not name for PRIVACY) did a great job of assisting me. This shows Proton can communicate effectively.

However, this level of engagement appears to be the exception, not the rule. I've personally observed, and contributed to, numerous ideas where the official response is either:

Terse and Unhelpful: e.g. 'Decrease sync delay' idea (71 votes), waiting years for a [DECLINED] status with just 'Not a feature' as an explanation. This provides no context and feels dismissive. Currently, this post is on the home page of protonmail.uservoice.com.

Missing Entirely, Even for Roadmap Items: The 'Integrate with Drive' idea (409 votes) is critically important and on your 2025 roadmap, yet this forum post remains un updated by admins, forcing users to discover and relay this information themselves (e.g., from your blog). Similarly, for the 'notes app' idea and Standard Notes acquisition, users are left to post company updates. This effectively means many valuable ideas, especially those below a high vote threshold (which appears to be around 100 votes for internal review), risk being perpetually overlooked.

Providing Solutions for Existing Features: Users are actively spending time detailing how to use existing features like 'Biometric authentication for iOS,' 'purchasing subscriptions as a gift' via gift cards, and 'unusual login notifications' (Proton Sentinel) because these ideas aren't properly closed or addressed by official responses.

Misunderstanding User Needs: The 'VPN Pause' idea, declined with a 'Use Split Tunneling' suggestion, fundamentally missed the user's need for a quick, temporary disable for website access, as pointed out in subsequent user comments. Beyond feature requests, other significant user frustrations, such as concerns regarding aggressive subscription pushes and perceived unfair pricing for loyal customers, also appear to receive minimal or no official engagement on this platform.

Lack of Basic Moderation: The presence of blatant spam like 'Ride with Style – Customize Your Look with Biker Patches' demonstrates a critical lack of active moderation, requiring users to manually report content that should be removed automatically or proactively. This wastes community time.

It is incredibly disheartening as a user to contribute feedback, provide helpful information to other users, or report issues, only to find the platform poorly managed, relying on the unpaid efforts of its community, and often delivering unhelpful or delayed official responses. This inconsistency erodes trust and makes users feel unheard and undervalued.

For the UserVoice platform to be truly effective, I urge Proton to:

Standardize communication quality, ensuring all official responses are clear, empathetic, and explanatory.

Actively manage this forum: promptly update idea statuses, remove spam, and engage with high-priority feedback.

Acknowledge and potentially empower users who are already contributing significantly to platform maintenance.

I have invested significant time and effort into maintaining this forum, contributing, and reporting spam. Considering that reports often seem to go unreviewed, leaving spam and inappropriate content visible for extended periods. I want change. A truly effective and responsive feedback platform is not just a benefit to users; it is a vital asset for Proton's growth, reputation, and continued success in building a trusted relationship with its community. And that trust is built on engagement.

This is what we want. This is what we deserve. It is within our reach, we simply need to be bold enough to seize it. This is where Proton will always win against Google.

It’s people. You. This is what YOU stand for.

Thank you for your time and consideration.

Hello,

My comprehensive feedback post regarding the UserVoice platform's management is now live.⬆️ Please help out to show your support on this issue by voting "Critical". I hope it draws the necessary attention to the inconsistencies and issues I've highlighted, and that it leads to a genuine review and positive changes.

Now, the waiting begins.

Thank you.