Accounts & payments
54 results found
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Integrate Standard Notes Premium plan with Proton Unlimited
Hopefully I'm not being greedy, but wouldn't it be possible to integrate the premium features of Standard Notes, which are absolutely brilliant, with Proton Unlimited? In my opinion, it feels appropriate now that SN is part of the Proton family, and, in fact, it already works that way in the case of SimpleLogin.
1,439 votes -
support long term users
All deals seem to be for new users. Proton should also offer discounts for users who have stuck with the company for multiple years.
263 votes -
reminder of upcomming payment
i keep forgetting when an payment is comming up an pop i-up reminder or as the failed payment bar on top
71 votes -
Credits offers
When doing offers to capt new members (like 90% discounts first year or so) on Black Friday for example, why not do credit offers for the current members, like X% credit offer discounts?
That would be a kind move by Proton that would make feel the already enroled community feel better when you are doing all those great offers only for new members or to upgrade.
Sincerely, I feel myself ignored when you are doing those offers for new members while here its me paying the same price year after year...57 votes -
Longer Paid Plans - say 3 and 5 Years options
Provide LONGER PAID PLANS, 3 and 5 years options would be nice.
Pricing should of course be decreasing the longer the purchased plan.
This reduces our exposure as customers to random pricing increase every 1 or 2 years, and Proton gets a nice and loyal captive paid membership base to who you can sell other services.
570 votes -
Wero Wallet as payment method
I really don't want to support US companies anymore. I don't want to pay with Google, Visa, Mastercard, etc.
I also don't want to pay with cash or Bitcoin because of convinience.
Please let us pay using Wero Wallet.7 votes -
Storage: 1 GB is not enough on the free plan, but as a pensioner I cannot afford expensive plans.
I would be happy for you to automatically delete all emails above my 1GB limit, so that is when my storage starts to fill up.
Can you do this? Keep my stored emails just below 1GB?I would like to stay with Proton, otherwise I have to go back to Gmail.
10 votes -
Allow purchasing subscriptions as a gift
I want to be able to gift ProtonMail subscriptions to my family members, but there doesn't seem to be an option to do this currently.
64 votes -
Pay per GB
Pay for EXACTLY the storage that you used in a month, instead of having to bump plans with *** GB increments - and serious price increases.
Proton uses limits to extract maximum consumer surplus and force new plans on people, when all they want is just more storage. This is just like commercial companies, and leaves a bad taste.
The better approach is to align consumer value and producer cost : pay for what you use, with a standard cost-plus premium. It's not how you make the most money, agreed - but it is how you build a loyal user…
103 votes -
Allow adding payment methods for users with Apple subscriptions
Issue:
Users that have an active subscription through Apple's App Store cannot add payment method in Proton Mail settings. When they click on "Add credit / debit card" they are greeted with the "Manage your subscription on Apple App Store" popup.While I understand why it wouldn't make much sense to have a payment method on an account that has their subscription managed by a 3rd party, I've encountered an edge case that I think would be beneficial to the <1% of users like me.
I've cancelled my Proton subscription through my Apple Account. Now, since the Proton mail settings…
4 votes -
Monero as a direct payment option
Proton should support Monero payments for all services, in particular email and VPN.
At present, Proton does not accept Monero payments directly, but rather refer to some 3rd party option.
This proposal is specifically regarding Proton accepting Monero payments directly, similar to how they currently do for Bitcoin.
4 votes -
Stablecoins for crypto payments (examples: USDT, USDC)
Expanding Choice Beyond Bitcoin
10 votes -
ich möchte anregen, die zukünftige Zusammenarbeit mit Stripe zu überdenken.
Stripe ist ein in den USA ansässiges Unternehmen, und damit unterliegt es den dortigen gesetzlichen Zugriffsrechten staatlicher Stellen. Das bedeutet, dass Zahlungsdaten und Transaktionen potenziell dem Einfluss der US‑Regierung ausgesetzt sein können.
Für ein Unternehmen, dessen Mission es ist, Menschen eine sichere und unabhängige Teilhabe im Internet zu ermöglichen, ist diese Abhängigkeit aus meiner Sicht ein Risiko. Zahlungsinfrastrukturen sollten möglichst souverän, datenschutzfreundlich und frei von externen politischen Zugriffsmöglichkeiten sein.
Ich würde mich freuen, wenn Sie prüfen könnten, ob alternative Zahlungsdienstleister aus datenschutzrechtlich stabileren Rechtsräumen in Betracht kommen. Das würde nicht nur die Sicherheit der Nutzer stärken, sondern auch die Glaubwürdigkeit…
2 votes -
B2B Invoice – Reverse Charge
Issue B2B invoices without VAT (domestic vs. customer country), applying the reverse charge mechanism.
4 votes -
correct IGIC (local VAT) or VAT-free for Canary Islands
The Canary Islands are part of Spain, but not part of the EU VAT zone. Instead of VAT (IVA), the islands apply their own local indirect tax called IGIC – generally 7 %, and in many B2B cases 0 %.
This means that invoices issued to customers based in the Canary Islands must not include standard Spanish VAT. Depending on the business relationship, they should either apply IGIC or be issued without any VAT at all, following the special tax status of the islands.
Take into account that the reverse charge mechanism doesn't apply here. Canary Islands tax-Ds cannot be…3 votes -
Paypal three instalments
When using Proton VPN, after starting the payment process with PayPal, I cannot find the option to pay in three instalments, even though the amount to be paid is more than €30.
In my opinion, Proton has not requested its activation. Yet, the total amount would be credited to them immediately.
I have no technical or financial issues with PayPal.
I would be happy to be proven wrong.
I urge Proton to activate it.
Thank you.Massimo
3 votes -
Suggestions for Billing and Payment Options
Dear ProtonMail Team,
I have two ideas that could make your service even more convenient for customers:
1. It would be very helpful if the billing date could be adjusted directly in the user dashboard.
2. Additionally, it would be desirable if personal accounts could also pay via direct debit, similar to what is currently available for business plans.Thank you for considering these suggestions.
Best regards
5 votes -
PaysafeCard
Hi Proton Team,
Compliments on your excellent work!
Would it be possible to expand the options for paying safely and a bit more anonymousely for subscriptions. For example, using PaysafeCard? This card can be purchased at post offices or retail stores in Switzerland. https://www.paysafecard.com/de-ch/3 votes -
Appropriate fees should be determined specifically for countries with high inflation.
In countries with high inflation, paying with Dollars or Euros costs too much compared to the currency of that country. For such countries, special low fees must be determined and payment must be made in the local currency.
78 votes -
Create an easy way to backup and delete emails from certain dates to save storage space
In the global cost of living crisis we need more help from companies trying to do good. many of us just can't afford to continually upgrade packages from storage getting filled up. At the same time, we don't want to be using unnecessary resources putting pressure on Proton. There already exists a backup/export process but it's not particularly user friendly and as far as I can tell there's no options, it's either all or nothing. I have 17.5GB of emails, I really don't need all of them saved, but there's no apparent way to just say sort emails over 3…
6 votes
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