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How can we improve our accounts settings, payments or plans?

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127 results found

  1. Proton pass for paid users

    Hello,

    I discovered today your new product Proton Pass. I currently use KeepassXC and should be interested by your new solution.

    I'm currently a paid user to your Mail Plus offer (79€ each 2 years) and discovered that i'm not eligible to the 1€ Pass plus offer. I need to suscribe to the unlimited offer (7,99€ per month) so the Proton Pass will cost me 4,50€ per month. Not sure I apply with such a price.

    Should it be possible to suscribe to several product (mail + pass) without the unlimited offer

    Best regards

    Cyrille

    51 votes
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    5 comments  ·  Payments  ·  Admin →
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  2. It would be a great help to allow payments for a 1 or 2 year plan in monthly installments, rather than 1 lump sum. Please consider?

    Spending close to €200 for a 2 year unlimited plan in one payment right now is difficult for many people, and I believe you would get much more uptake if you allowed purchase using a monthly installment method.

    I, for one, was about to buy your Proton Unlimited package until I discovered that I'd have to spend almost €200 in one go to get it.

    Offering a monthly payment subscription option is a sound business model in these times of financial strain, so please can I ask that you at least consider the idea?

    Thank you!

    53 votes
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    5 comments  ·  Payments  ·  Admin →
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  3. New payment methods for Brazilians

    Perform the integration of a Brazilian payment system to facilitate payment and not require an international credit card, they could use, for example, the payment gateway of the companies Cielo, Rede, Stone, GetNet, Mercado Pago, in addition to PIX (cash payment, has instant confirmation in less than 10 seconds) and Boleto (confirmation within 3 days).
    I open this suggestion because I recently had my account suspended for a few days due to difficulties in making my payment with cards issued in Brazil (National and International debit and credit) and I also faced difficulties when trying to pay with PayPal, for…

    8 votes
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  4. There could be more cryptocurrency options

    Users can already pay by Bitcoin. However Bitcoin isn't the most private nor cheapest cryptocurrency to use. I suggest Proton paid plans could be paid with other cryptocurrencies such as Monero, Litecoin, Etherium and Bitcoin Cash.

    7 votes
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  5. Option to Tip in the free plans

    Option to tip kn the free plans.

    I don’t need more feature but I’m happy to support proton.

    However I would like something in the 10$ a year range

    7 votes
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  6. I want to buy but you are not selling me anything I need. Individuals Living alone.

    BASIC individuals Plan, for boring lives:
    Proton VPN with 5 connections.
    Proton Bridge for free email accounts access (3) with Thunderbird. Or actual account with three aliases.
    $2.00 per month paid 24-36 monthly, non refundable but upgradeable.

    That's it, I do not need calendar, storage, Unlimited emails (I'm lucky if I get 20 emails a month as I use POP and delete from the server). Don't need Domains or priority support. Non of those things I will ever need want or especially use.

    I'm actually posting this for I'm a Proton VPN Free user and I'm looking for a VPN…

    4 votes
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  7. Pay monthly options

    I see there is an option to pay in 3 instalments, but it would be good to be able to pay monthly. Would make me switch to a better plan.

    1 vote
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  8. 4 X Payement

    Offer payment in 3X/4X, in particular via paypal

    3 votes
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  9. please provide a clearly accessible cancellation function

    please provide a clearly visible cancellation function

    1 vote
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  10. Payment by bank transfer as option

    You don't offer the option to automatically pay by bank transfer. Especially in the Netherlands credit card and PayPal are not common and we usually pay by bank transfer. It would be very useful to offer this as one of the standard ways of paying.
    Now you have to inform you about the payment and hope you read the message in time before you downgrade the account.

    3 votes
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  11. Where is the invoice of my proton subscription ?

    Where can I find the invoice of my proton subscription ? I received only this email "Thank you for choosing Proton Unlimited" but no invoice within !

    1 vote
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  12. provide real refund, not a credit that will not be used if one has cancelled/downgraded.

    give users their money back rather than keeping it.

    7 votes
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  13. Please add bitcoin payment

    Please add bitcoin payment

    2 votes
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  14. Proton Unlimited Vitality Plan

    I thik that a vitality plan it would be a good ideia, for example you pay idk $500 and get proton unlimited forever

    1 vote
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  15. I request support for the Brazilian currency the real (BRL)

    I request support for the Brazilian currency the real (BRL)

    4 votes
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  16. Pay me

    Let me get used cash money not votes or anything else on bs

    1 vote
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  17. Don't use google for search the address of the client, suppress paypal and apple pay payment

    This companies are not compliant with the privacy.
    Is unacceptable to propose google for the localization and auto completion.
    Google is not open-source, paypal and apple too.
    And they sell the data of the users.

    Please consider the transfer SEPA and swift.
    Use your proper crypto transaction without tier party too.

    7 votes
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  18. Pricing for Turkey

    Please add reasonable prices for Turkey.

    3 votes
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  19. Payment via Cryptocurrency

    I think having cryptocurrency as a payment method would provide more privacy to the user if Proton wants to push the idea of privacy. Accepting anonymous cryptocurrency like Monero would allow Proton to get more users and provide a safe, secure, and private method of payment.

    3 votes
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    2 comments  ·  Payments  ·  Admin →
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  20. Add Payment with Giropay

    Add Payment with Giropay.

    1 vote
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