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How can we improve our accounts settings, payments or plans?

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70 results found

  1. Stop being a greedy subscription-pushing enterprise

    1. Stop pushing Unlimited on already paying customers. Proton mail is a good product and I'm SICK of constantly being told that paying 2x a month for products I don't want is a great deal.
    2. Barring existing customers from black friday deals sucks. The only "deal" offered to me is to pay you more money (unlimited plan), where as new customers can get an actual deal on proton mail.

    I know you aren't going to do anything about this, I just want to voice my frustration. Apparently using only one Proton product isn't good enough. Did it occur to you that…

    54 votes
    6 comments  ·  Plans  ·  Admin →
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  2. Family Plans - I have 7 people in my family - can we increase beyond 6?

    I have 7 people in my family - can we increase beyond 6?

    91 votes
    9 comments  ·  Plans  ·  Admin →
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  3. allow users to buy services à la carte

    Allow users to by services à la carte. For example being able to purchase Drive+ and Mail+ without being forced to pay for the Unlimited bundle.

    The current system incentivizes users to break the TOS since its usually cheaper to have separate accounts with an individual service attached if you don't require the majority of benefits included with Unlimited.

    27 votes
    0 comments  ·  Plans  ·  Admin →
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  4. Appropriate fees should be determined specifically for countries with high inflation.

    In countries with high inflation, paying with Dollars or Euros costs too much compared to the currency of that country. For such countries, special low fees must be determined and payment must be made in the local currency.

    47 votes
    4 comments  ·  Plans  ·  Admin →
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  5. Standard Notes monthly subscription

    I really want to try the Standard Notes subscription for 1 month to see if it fits with my day-to-day needs, however it does not offer a monthly subscription (and €90 is a bit expensive for a trial)

    37 votes
    1 comment  ·  Plans  ·  Admin →
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  6. Adjust prices for 3rd-world economies

    Direct conversions from USD are ridiculously expensive.

    Your discounted 1st year plan costs more than most graduates earn in a month.

    3 votes
    2 comments  ·  Plans  ·  Admin →
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  7. customer benefit for existing clients

    there should be a plan for existing clients...for example you pay the full price year 1....year 2 5% discount....year 3 another 3% discount in addition to the 5% of the year 2 ...

    121 votes
    4 comments  ·  Plans  ·  Admin →
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  8. Openstreet map integration please

    App where we can contribute and use openstreet map

    26 votes
    0 comments  ·  Plans  ·  Admin →
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  9. Extended notice periods for invoices during holidays.

    My 24-month subscription was discontinued with only 10 days notice, it might be a good idea to wait a bit longer before canceling subscriptions, especially during the end-of-year holidays.

    8 votes
    0 comments  ·  Plans  ·  Admin →
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  10. Support bigger Family’s trough the family plan

    There should be an option to add more family members and you pay a certain amount more 1Password already does this and this is why I we can’t move over to proton from other services like 1Password.

    Support told me to try a business plan but when you try to configure that for 7 people and with the same features as the proton family plan has then it just gets way to expensive.

    10 votes
    0 comments  ·  Plans  ·  Admin →
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  11. free plan should be better than google free plan

    Proton should consider enhancing its free plan to offer more competitive features compared to Google's offerings. Specifically:

    Increase storage: Provide more free storage space than Google's current 15GB allocation.
    Expand features: Include additional privacy-focused features not available in Google's free plan.
    Maintain lower pricing: Ensure that Proton's paid plans remain more affordable than comparable Google plans.
    Highlight privacy benefits: Emphasize Proton's superior privacy protections as a key differentiator.
    Improve ease of use: Streamline the user interface to make it as intuitive as Google's services.

    By implementing these changes, Proton could potentially attract more users who are looking for a privacy-focused…

    17 votes
    5 comments  ·  Plans  ·  Admin →
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  12. scribe addon

    that personal people for like 1 euro/month (for example) the can buy scribe addon if its not in there plan.

    3 votes
    2 comments  ·  Plans  ·  Admin →
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  13. Cancel VPN Service.

    This is a complex series of questions. Inamnonlybtryijg to cancel the VPN if possible please. I'm not technically savy and realized, I had no use for the services at the time until. I learnmore. May

    2 votes
    1 comment  ·  Plans  ·  Admin →
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  14. Purchase multiple plans under 1 account

    I currently have a Proton Business plan with x users. However, not all users require all the features that come with Proton business, and I would like to purchase a Mail Essentials plan. I cannot do this for some reason.

    I would like the ability to purchase different tiers of plans under the same account.

    63 votes
    4 comments  ·  Plans  ·  Admin →
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  15. Feature Request: Build Your Own Plan Option

    Hi Proton Team,

    I appreciate the great services you offer, but I’d love to see a Build Your Own Plan option. Right now, if someone only needs a few services like Mail, Pass, and Calendar but not VPN or Drive due to various reasons, they have to either pay separately for each one (which adds up) or get Proton Unlimited, which includes services they may not use.

    A custom plan would let users choose exactly what they need while keeping it more affordable than paying for each service individually. This flexibility would make Proton even more appealing

    A very simple…

    3 votes
    0 comments  ·  Plans  ·  Admin →
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  16. allow for a fee to upgrade to extra domains for the unlimted version

    allow for a fee to upgrade to extra domains for the unlimited plan. I'd willing pay a small extra fee just to be able to come here instead of my now FREE google account where I have 5 domains.

    I might get more in the future but 3 is just simply too little :(

    2 votes
    0 comments  ·  Plans  ·  Admin →
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  17. Offer a "lite" version with a lifetime purchase option for users who use minimal features.

    I love the services Proton offers and believe they should be compensated for the great work they do. But I would really like to be able to just pay like a one time $250 for an account that had the paid subscription benefits but with just a single email domain and half the storage or something.

    Consumers are burnt out on subscription models, we need to go back to just buying something and that be the end of the transaction.

    3 votes
    0 comments  ·  Plans  ·  Admin →
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  18. Have an economy paid level of $10+/- per Year

    $4.99 per month for the lowest paid account is ridiculous. And the recent offer of $1 per month...for just ONE month...is silly. BUT I would jump to join a paid BASIC account at a reasonable $1 per month -- $12 rather than $60 per year -- if for no other reason than to support the Proton site. --It is beyond me why Proton has never had a basic $10+/- a year account level for people who justifiably balk at a ridiculous $60 for features little beyond those of a free account.

    There are people out here who want to support…

    5 votes
    0 comments  ·  Plans  ·  Admin →
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  19. One time payment options to unlock more folders and filters in mail. Or a mini plan to do so for like 1 eur per month.

    I suggest one time payment options to unlock more folders and filters in proton mail. Or a mini plan to do so for like 1 eur on month for more folders and filters and like 2 or 3 GB space. Thanks. The plus plan is too much for me. I don't need everything it offers. I noticed that many users have a similar opinion.

    2 votes
    0 comments  ·  Plans  ·  Admin →
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  20. domains

    Family Plan should have 5 domains instead of 3.

    19 votes
    1 comment  ·  Plans  ·  Admin →
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