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Accounts & payments

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  1. Longer Paid Plans - say 3 and 5 Years options

    Provide LONGER PAID PLANS, 3 and 5 years options would be nice.

    Pricing should of course be decreasing the longer the purchased plan.

    This reduces our exposure as customers to random pricing increase every 1 or 2 years, and Proton gets a nice and loyal captive paid membership base to who you can sell other services.

    41 votes
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    0 comments  ·  Accounts  ·  Admin →
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  2. Unusual login notifications

    If somebody attempts to login to my account from an unusual location, I'd like to receive an email to a couple of email addresses: 1 my proton email; 2 an alternate email (e.g, gmail). Another alternative is receiving an SMS.

    73 votes
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    1 comment  ·  Accounts  ·  Admin →
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  3. Allow security key 2FA without setting up OTP 2FA

    I would greatly appreciate if you could allow users to set up 2-factor authentication using a U2F/FIDO2 security key, without also having to set up OTP-based 2FA.

    29 votes
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  4. I would very much like to have My preferred icon rather than mere initials on My account.

    All other places I have been allowed Me to personalize the icon, but I see no way to upload an image to use, and would like very much for that to be an option.

    23 votes
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  5. Long Plans

    You should offer Life Long Plans

    141 votes
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    2 comments  ·  Accounts  ·  Admin →
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  6. Paid plans should provide option to hide promotional ads

    Option to hide promotions / ads for proton. Would probably need to be a paid feature. For me the main appeal of protonmail is the lack of ads based on by my emails, lack of calendar events auto created based on my emails, and lack of ads in the interface. I consider the button that says "Get Proton Family" to be an ad.

    168 votes
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    7 comments  ·  Accounts  ·  Admin →
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  7. Log in to Proton Account with FIDO2 / WebAuthn ( Passkeys / Passwordless )

    With the rise in account takeover, password breaches, and the complexity of managing hundreds if not thousands of account credentials and their MFA, a better solution is needed that simplifies and offer bullet-proof protection against phishing and account takeover attacks.

    Many services like 1Password, Yubico/Yubikey, and Apple offer the ability to generate and securely store passkeys that can then be used to authenticate to services that support WebAuthn/FIDO2. I strongly recommend that ProtonMail, ProtonVPN, ProtonDrive, ProtonCalendar, etc. to support passwordless/passkeys in the near future to stay on top of security and ensure that its customers are properly protecting their accounts.

    419 votes
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    19 comments  ·  Accounts  ·  Admin →
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  8. Expert mode for security/recovery

    I love Proton and rely on it for email and password management. This makes my Proton account's security paramount, since this is the gateway to everything else now. That is why I have two security keys that protect access to this critically important account with unfishable 2FA. My password is kept offline, and is backed-up in various ways.

    Proton, however, seems to work against my efforts sometimes. I'm obligated to also use an authenticator app to use my security keys. Without asking, I'm suddenly opted-in to having recovery files downloaded to my trusted devices. Allow password reset from settings is…

    25 votes
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    4 comments  ·  Accounts  ·  Admin →
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  9. Show the Proton account creation date in the settings

    To mark the 10 years anniversary of Proton, many look back at when their accounts were created. Showing a simple "Account created on ...." on the Dashboard or Account section of the settings would be nice to keep the date in mind. Also that helps knowing when anniversary storage drops will fall! :D

    7 votes
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  10. Forgotten password options vulnerability

    I clicked the "forgot password" option on the sign in page to test. After entering my email, it immediately prompted for a 12 word phrase.

    Immediately prompting for the phrase gives an attacker performing reconnaissance valuable information.

    All 3 options should be selectable regardless of which have been configured. This allows security through obfuscation. As the screenshots in this link show https://proton.me/support/reset-password

    This is for a situation where someone who knows my alternate email or phone number and tries to use them. If I haven't enabled them as options, it would be also good to then get a notification about…

    28 votes
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  11. Set Automatic Account Deletion

    Ensure our Proton account is deleted after die or very long period logout.

    59 votes
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    2 comments  ·  Accounts  ·  Admin →
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  12. Disable login for aliases

    Implement the option to choose which aliases are allowed to login in the Proton ecosystem. I mean the aliases that are created with Proton Mail, not with SimpleLogin.

    8 votes
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  13. Unlicenced Admin Account

    Best practice is to have a separated dedicated unlicensed Admin account.
    I do not like that my regular account also has Admin access, and would like to setup a separate account for this, however I would have to pay for an additional license.

    13 votes
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  14. Merge proton accounts

    I tried Proton Mail free before buying a subscription and am so disappointed I can't use the paid features on these accounts. I am allowed more than one account with my subscription. Why can't it be the ones I already have and use? Such a pain to have to switch over between

    11 votes
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    2 comments  ·  Accounts  ·  Admin →
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  15. Multi-part recovery phrase

    Add a possibility to set up recovery phrase similar to shamir. Basically allow creation of up to five phrases and require at least three of them to successfully restore the account. This will help shifting from relaying on one specific phrase as it could be a security risk having a duplicate at multiple places.

    11 votes
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    1 comment  ·  Accounts  ·  Admin →
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  16. Temporarily disable/deactivate account

    I'd like to have an option (for example above "delete this account") to disable/deactivate the account, so no one new can login. So, for example, I'm going somewhere without any internet connection and don't want hackers to get control over my account I could deactivate/disable the account, so the attacker couldn't, for example, use my account for malicious/illegal purposes, that'd result in account ban due to Terms violation.

    5 votes
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  17. Option for Anonymized Account Splitting

    It would be great if we had the option to split up a service, i.e. ProtonPass. The split-up service should disappear from the original account & have, from now on, its own login.

    By the nature of Proton, we tend to store a lot of sensible / important data in one place & protect it with one login. This is insecure because if that one login gets compromised, a lot of important data is lost or leaked. It should not be possible to trace back the split-up service to the original account.

    3 votes
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  18. Need to have the ability to view multiple Proton accounts (e.g. Personal + Business) within all apps - not drop switch, but view multiple.

    Need to have the ability to view multiple Proton accounts (e.g. Personal + Business) within all apps - - not drop down menu switch, but view multiple accounts all at the same time. Same for Drive, Calendar, Pass, etc. Critical.

    5 votes
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  19. Unlimited accounts for catch-all email addresses

    I am a premium paying member of proton mail who uses a catch-all email domain.

    I use many prefixes such as:
    moving@address.com
    apartment@address.com
    work@address.com
    personal@address.com
    name@address.com
    etc.

    In order to send email from these addresses, I must have accounts for them. This is very annoying as I have to repeatedly create and delete these accounts in order to stay under the 15 account limit.

    On my own domain, I should have unlimited addresses.

    This would very helpful and would solve one of my biggest annoyances with proton.

    121 votes
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  20. Delete account keys

    Being able to delete account keys should work out of the box. Could you please add this feature? Thank you.

    6 votes
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