Accounts & payments
111 results found
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Stop Advertising Upgrades to Paying Customers
Stop advertising to paying customers to upgrade their Proton Pass. These UI elements are intrusive and disrupt users who have learned how to navigate the Proton Pass experience.
The UPGRADE button is bigger than the button for me to create a new entry, why do I see this when I already have a subscription?
155 votes -
Send an email notification when a new device accesses my Proton account
For more security, it would be fundamental for me to have an email notification every time a new device and/or ip address connects to my Proton account.
Without an email notification that tells you that a new device and/or ip address accessed your Proton account, you have to go and check manually, and on a daily basis, if all the accesses are yours or not.
And it's impossible remember whether it was you by simply seeing "from iPhone/Mac" or by the IP address (especially if you use a vpn and it changes!).
An email notification will let you know immediately…
75 votes -
Add Recovery Phrase Verification Tool (Without Resetting 2FA)
Description
Currently, ProtonMail users cannot verify whether their stored recovery phrase is correct without initiating an actual 2FA reset process. This creates uncertainty about whether users have properly saved their recovery credentials and could lead to account lockouts if the saved phrase is incorrect.
Feature Request:
Implement a dedicated "Verify Recovery Phrase" option in the security settings that allows users to:
- Input their recovery phrase to confirm it matches the one on file
- Receive immediate confirmation of whether the phrase is correct
- Do this without triggering any actual account recovery or 2FA resetBenefits:
- Peace of…31 votes -
Create your own plan. Select your services
Why not be able to create a selected plan like those who really want unlimited but have no need for the wallet?; or the calendar many average users have no need for a calendar. Lots of people do not use crypto or even know how to use crypto it would make the primary services more available and in turn give you more subscriptions???
61 votes -
Advanced Protection (phishing-resistant MFA)
Implement something similar to Google Advanced Protection or Apple iCloud (phishing-resistant MFA) - e.g. disable all non-phishing resistant (weak) factors when at least two of FIDO2/U2F keys or passkeys are added.
Russian and Belarusian APT groups have been conducting targeted phishing operations to compromise Proton accounts for years. Through sophisticated social engineering tactics, these threat actors trick victims into revealing SMS and TOTP codes enabling unauthorized access to their accounts or accounts takeover. Example:
https://citizenlab.ca/2024/08/sophisticated-phishing-targets-russias-perceived-enemies-around-the-globe/For high-risk individuals such as journalists, activists, and politicians, an account takeover can have extreme consequences, including imprisonment or torture. Training and awareness do reduce…
10 votes -
Be able to merge Individual Proton account into one Duo or a Family plan.
I have Proton Unlimited and love it. Wife finally wants to migrate from Gmail(SpyMail) but she doesn't use all the other google nor proton products. If we both have individual accounts; can the two proton accounts be merged under one Proton account in the future like a Duo or a Family plan when our kids are old enough?
50 votes -
Storage breakdown by service usage
Display a breakdown of the storage space which each of the services is using, currently the system only shows the "total" space available but there is no way to know specifically how much of it is being used by email, which on a free tier has specific storage limitations (1 GB if additional tasks done).
This is important if a user is moving from a paid tier to the free one for example to ensure they remain within storage limits.
26 votes -
Add support of hadware based recovery
Add support of using hardware tokens (such as yubico) as account recovery method.
It is far more secure than sms or recovery email and far more convenient that recovery phrase
12 votes -
Let users change their Proton account profile picture
Users being able to add a pfp image of their own or whatever pfp they want wether it's 2D or 3D.
17 votes -
Allow security key 2FA without setting up OTP 2FA
I would greatly appreciate if you could allow users to set up 2-factor authentication using a U2F/FIDO2 security key, without also having to set up OTP-based 2FA.
330 votes -
Picture for your account
For Your Proton Account you should have a custom profile picture and you can keep it blank if you want
183 votes -
Domain Registration
Offer a domain registration service (a la "Google Domains") so we don't have to keep renewing our custom domains elsewhere and Proton can get a buck or 2 for each registration or renewal.
7 votes -
Add allowing a second email for account recovery, or possibly add multiple email accounts for recovery.
Add allowing a second email for account recovery, or possibly add multiple email accounts for recovery.
This would assure that users can do a recovery, even if the 1st/primary email is not available at any particular time.7 votes -
Disable login for aliases
Implement the option to choose which aliases are allowed to login in the Proton ecosystem. I mean the aliases that are created with Proton Mail, not with SimpleLogin.
225 votes -
Feature Request: FIDO2 only authentication on new devices
Summary
Add an account security option that enforces FIDO2 security keys as the only allowed 2FA method when a user signs in from a new or untrusted device.Problem / Current Behavior
In the current login flow, when a user has a FIDO2 key enabled the user can fallback to OTP-based 2FA rolling codes. This creates a downgrade path.Desired Behavior (What should change)
Provide a ON/OFF setting such as: “Require FIDO2 security key for new/untrusted devices.”When enabled
• FIDO2 is required when signing in from a new/untrusted device.
• OTP fallback is not offered in that same new/untrusted…5 votes -
Automatically re-enable other email addresses when premium account is reinstated
Just had a very frustrating experience not receiving emails because I had a small lapse in membership and many of my email addressees remained disabled.
6 votes -
Show the Proton account creation date in the settings
To mark the 10 years anniversary of Proton, many look back at when their accounts were created. Showing a simple "Account created on ...." on the Dashboard or Account section of the settings would be nice to keep the date in mind. Also that helps knowing when anniversary storage drops will fall! :D
156 votes -
critical need of PASSKEY & 2FA (BOTH) TO SIGN IN ASAP ASAP its easy for you proton dont wait for votes
my friend saw my both passwords (2 password mode) from behind while i was signing in to proton account, i didnt knew this until he told me and now teasing me but that's not the issue.
the critical issue is that it is possible and successful.
i need to SIGN IN by using PASSKEY & 2FA BOTH so that my passwords remain confidential even if someone see everything while i am signing in.
5 votes -
Very Expensive for disabled UK pensioner
Offer incentive of discount for loyal customers. Product is great but regretably far too expensive!
When you are a disabled pensioner in the UK, we cannot afford the high "usual" price.
You should be encouraging folk to renew, not leave.
Great product and customer service. Poor unaffordable pricing!
Why increase the "churn rate" when you already have a captive audience?4 votes -
Greater Clarity
I have been a bit disappointed with Proton. It seemed to be perfect for me, and I thought the lowest paid subscription would cover all that I needed. I read carefully what was offered, but I soon discovered, one at a time, that I had to up the ante, so I ended up having to pay double what I had expected. That was reluctantly accepted, only for me to discover,which is not clearly stated as far as I can tell, that there is no app for Linux on Proton Drive. That is nearly a deal-breaker for me, and it seems…
6 votes
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