Stop Advertising Upgrades to Paying Customers
Stop advertising to paying customers to upgrade their Proton Pass. These UI elements are intrusive and disrupt users who have learned how to navigate the Proton Pass experience.
The UPGRADE button is bigger than the button for me to create a new entry, why do I see this when I already have a subscription?
Anthony
shared this idea
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Archer
commented
I'm on the duo plan, yet still get adverts for the features and benefits of it. I'm already in it, please stop advertising a product I've already joined.
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Mathias
commented
I will gladly pay for the Duo or the Family plan, when it makes sense for me. It reminds me of how YouTube is ALWAYS in your face about getting YouTube Premium, but the difference is that I am paying a lot for a Proton Unlimited already.
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PhoenixGrey
commented
This. As I already pay you every month for this service, I don't want / need / or even will allow advertising in either the web or desktop apps. As Domi commented previously, send an email or something, but whoever thought this was acceptable needs to either retire or spend a couple years actually working with users again.
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Bernhard
commented
I agree on this. I don't need Duo or Family plan just for me - so please stop advertising it to me.
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Domi
commented
Adding to this, in the light of the current '50% off family' campaign. Feel free to e-mail us once with the deal, or display it in the apps once per user, or include an account-wide "do not display anymore" per campaign. But truly, every single time I open any of the five proton apps on each and any of my devices, my workflow is interrupted by a massive advertisement. It's affecting usability and borderline insulting.