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How can we improve our accounts settings, payments or plans?

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112 results found

  1. Default to trying last used 2FA method on web login

    Upon providing my username and password I would like the login flow to automatically attempt to get a acquire a 2FA using the most recently successful method. Having to click "security key" or "TOTP" adds unnecessary friction multiple times a day.

    Both GitLab and GitHub have a good UX for this that could be inform Proton's own implementation.

    3 votes
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  2. Allow Ledger for password and content recovery (or even logging in)

    I don't have Yubikey, but I have a Ledger device. Ledger is very safe for signing things with private key without this key leaving the device and a lot of people have it, because they need it for crypto, which is getting more and more popular each year. You can write a simple app for Ledger device. This device could be used for password recovery or even encrypted content recovery without the risk of exposing your Proton account to be linked with ordinary email which can be used to reset my password or to track to whom a given Proton…

    3 votes
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  3. Why is my account blocked if I haven't logged in for a long time?

    Hello, blocked my account because I haven't logged in for a long time. They write that I violated the rules, although this simply cannot be, since I rarely went to the mail, I did not introduce any spam, criminal or other activities. I didn’t come in because I changed my place of residence due to the war in my country, I provided all the documents and proof that this is my mail, but some violations of the rules are attributed to me! I don't know where to write now.

    3 votes
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  4. Merge account.proton.me and account.protonvpn.com

    It is confusing to have two setting screens.
    Please merge them into one.

    9 votes
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  5. I would like to make my "recovery phrase" something meaningful that I will remember and not just word jibberish.

    I would like to make my "recovery phrase" something meaningful that I will remember and not just word jibberish. The recovery phrase is currently generated for me and just 12 random words. So, I just save it to a file on my computer and forget about it. That's not very "safe."

    22 votes
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    4 comments  ·  Accounts  ·  Admin →
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  6. Read receipt default option for all email addresses!

    1 vote
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  7. Best Assignment writing consultants

    Assignment Experts is one of the top academic writing companies in the uk that provides all types of assignments to students at very affordable prices they provide selection and other types of services on time and they also give urgent assignments when students need urgent academic assistance. https://www.assignmentexperts.co.uk/writing/hnc-assignment-help/

    1 vote
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  8. change name

    We really need the ability to change our username! after purchasing proton vpn i realized anonymity is key and this is hard when user names are linked to other user names an option to change username would be excellent

    9 votes
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  9. Seperate ProtonMail & ProtonVPN usernames

    PROTONMAIL PLUS USER

    I can't believe I have to ask ProtonMail for this!

    Decent VPN companies don't even let you set a username to avoid human error in leaking personal identifiable information, instead, they give you randomized usernames, take Mullvad as an example.

    Instead of going in that direction, ProtonMail does the opposite, but far worse.

    As a PM user, you are stuck with the same username, forever. It's a permanent record. Having the same username forever for e-mail and VPN is a security nightmare.

    Issues:
    1. If you use ProtonVPN, this means you are using ProtonMail too.
    2. Imagine…

    28 votes
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    1 comment  ·  Accounts  ·  Admin →
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  10. Visionary Plan beyond 6 users

    The Visionary Plan should have the option to add more paid users.
    For example I signed up ad few years ago for the Visionary Plan and then I register my custom domain because I’m creating my own company and of course all companies start with a few couple of members. Now that I have used all 6 users I just need 1 or 2 more users and the Proton Support team is just telling me that the Visionary plan is not customizable and upgrading to a Mail Essential will be more expensive that having a Visionary Plan.
    I just want…

    1 vote
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  11. Account Suspended -- improvement to the warning message

    Free users who don't know any better may try using more than one account before receiving an Account suspended notice ("This account has been suspended due to a potential policy violation. If you believe this is in error please contact us.")

    After contacting Protonmail support, they then receive the following response: "Unfortunately, our anti-abuse algorithm detected matching accounts that correlated with your own, and in order to protect our interests, we will be unable to assist you in reinstating your account."

    It would be MUCH better to tell your users in both the warning message and your support responses WHY…

    1 vote
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  12. New plan for personal use.

    It would be great to have a plan similar to the free one but with more space than 15GB. Now ProtonDrive has apeared more storage is required and for personal accounts there is no more option than choosing the 'Plus' plan with only 15 GB or the 'Unlimited' plan. I mean, it would be great to have a plan similar to 'Plus' but with 500GB.

    3 votes
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  13. Return storage size adjustment

    I don't want any of pro/premium/ultimate/super-trooper options except just more space!!!

    Before you at least had an option to upgrade for some plan and adjust storage size. Now it's impossible.

    Both 15 and 500 Gb are literally nothing for Drive usage. 15 Gb is ridicilous for emails as well.

    3 votes
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  14. Different passwords for mail, vpn, and drive

    If I am to use ProtonMail, ProtonVPN, and ProtonDrive on a number of devices, it seems to me that having all of these secured by a single passphrase is an unacceptable risk. Having the option to secure each of these with a different password would be a significant improvement. Indeed, without this, I think I will be very reluctant to use all of these and rely upon them.

    103 votes
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    18 comments  ·  Accounts  ·  Admin →
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  15. Accept landline phone number (N° ligne fixe) for recovery

    Actually, phone recovery method works only via SMS.
    This method is not secure at all because there is more and more SIM swap attack nowaday.
    A new method should be implemented : parameters should accept landline phone number (N° ligne fixe) and any code to be sent by voice (like gmail do).

    1 vote
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  16. How can we contact SBCGlobal email customer service by phone?

    While accessing your SBCglobal email account, you might face a few issues. If you want to fix it then you can contact the support team of SBCGlobal email. The users can directly contact to speak to a live person at Sbcglobal customer service phone number to simplify their doubts. You can also talk live to the support team of the SBCGlobal email customer service.
    https://www.emailsupport-contact.net/

    1 vote
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  17. do not use google recaptcha

    Seriously ... I HATE GOOGLE RECAPTCHA! Because I actively try to prevent Google tracking me (I've disabled practically every Google domain I can find using my /etc/hosts file), Google is not really aware I exist on the net. As a result, I HAD TO SOLVE TEN--count them--TEN DAMNED CHALLENGES to sign up for this site! (I'm given to understand the following things about ReCAPTCHA: 1) Google does not present as many challenges if it has seen your IP address often, which it won't for me because I actively block them; and 2) the ReCAPCHTA code sometimes presents challenge after challenge…

    1,096 votes
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    50 comments  ·  Accounts  ·  Admin →
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  18. Allow Tor account creation without personal information

    I tested this past weekend. A phone number is still required to create a new account over Tor. This is not sustainable. Proton must support new account creation over Tor without disclosing personal information.

    10 votes
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    2 comments  ·  Accounts  ·  Admin →
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  19. Apostrophe (glottal stop) is very important in our language. We must use it to spell names correctly. Please allow for usernames! Thank you!

    Apostrophe (glottal stop) is very important in our language, and other languages around us. We must use it to spell names and words correctly. Examples:

    sulu = a young animal (deer, etc.)
    suluk = to hide
    sulu' = a torch made from tree sap

    bulu = hair (like the fine hair on one's forearm)
    bulu' = a type of bamboo

    ue = water
    ue' = rattan

    bolo' = a hole; a pothole in a road
    bolok = rectum

    Please allow the apostrophe to be used for usernames! Thank you!

    1 vote
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  20. A cancel auto renewal option

    Auto renewal is always on and you can’t turn it off. If you try to, it will remove the plan you already have. So I’m screwed

    12 votes
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