Accounts & payments
145 results found
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Add allowing a second email for account recovery, or possibly add multiple email accounts for recovery.
Add allowing a second email for account recovery, or possibly add multiple email accounts for recovery.
This would assure that users can do a recovery, even if the 1st/primary email is not available at any particular time.15 votes -
Grace period for deliquent accounts
My credit card company got swallowed up by a larger company and as a result my credit card number was changed. As a result auto-renew failed. Instead of deleting delinquent accounts perhaps put them in stasis for a month or two?
4 votes -
Scheduled Account-Wide Login Restrictions (All Proton Services)
My Idea
I'd like the ability to choose specific hours when my Proton Mail and all the others Proton apps as well cannot accept new logins.
Example:
Set account to close from 8 PM to 7 AM daily
No one (including myself) can log in during this window
Automatically reopens at 7 AM
Why This MattersWhen I'm sleeping, I don't want to worry about someone getting into my account if credentials are compromised or if there's physical access to a device. This would add a temporal security layer beyond password and 2FA.
Key Requirements
Flexible time windows — Choose…
1 vote -
3 votes
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Account Lockout & Deletion Policy
The logic is straightforward: if 20 or more consecutive failed login attempts are detected on an account, the system automatically locks it as a security measure. Once locked, the legitimate account owner must complete an identity verification step — such as confirming via email, phone, or a backup authentication method — in order to regain access and unlock their account.
If the account remains locked and the owner fails to verify within a configurable inactivity window (defaulting to 3 months, but adjustable by the user up to 8 months or more), the account enters a deletion process — not an…2 votes -
Stop advertising recovery options as 'Security'
Just got another mail to add recovery options to my account in order to increase 'security' or 'safety'. I don't know in which dimension adding another attack vector to the account increases account security in any way. Yes, regular users forget passwords but that doesn't mean you have to advocate for watering down account security on a mass scale, because:
- users who usually forget their passwords also squander around with recovery keys
- users who use other means of recovery (additional e-mail accounts and so on), also usually have bad account security for those recovery methods.
Please rephrase this properly and…
7 votes -
Stop Spam and Bad Actors by Separating Username from Email and Aliases
As Proton user,
I want my username to be completely separate from my email address and aliases
So that bad actors and others that attempt to email any proton domain containing my username will automatically get a 500 5.1.1 Address does not exist and that bad actors who use a list of email addresses to get into my proton account won't be able to because the email addresses they have have nothing to do with my usernameThis will solve two problems. So in future when you sign up for proton you first create a username, thereafter you can register…
3 votes -
Account Recovery Option Obfuscation (Decoy Interface)
Account Recovery Option Obfuscation (Decoy Interface)
As a Proton user with hardened recovery settings,
I want the "Forgot Password" flow to always display all possible recovery methods (Email, SMS, Phrase) regardless of which ones I actually have active,
So that a malicious actor trying to brute-force my account cannot deduce my exact security configuration based on what the UI shows.Acceptance Criteria (AC)
AC 1: Standardized Interface Response
When a user clicks "Forgot Password" and enters their username, the following screen must display the generic tabs/buttons for Email, SMS, and Recovery Phrase.AC 2: Blind Failure for Fake Options
If…3 votes -
Allow to verify and recover from multiple email addresses and/or multiples phone numbers
Currently, you can verify and recover from one email address and/or one phone number.
I wish to be able to verify and recover by multiples of both.To clarify, I'm not looking for a 2 of 2 multisign solution like Phone 1 AND Phone 2, but from Phone 1 OR Phone 2. The same for external email addresses, while we are here.
Why this? Because I live between two continents with 2 relative phone numbers. One almost doesn't work in one continent; the other almost doesn't work in the other one.
3 votes -
Automatically re-enable other email addresses when premium account is reinstated
Just had a very frustrating experience not receiving emails because I had a small lapse in membership and many of my email addressees remained disabled.
11 votes -
easier access to my account management
I'm getting confused how difficult it is to access the management of my account, to see for instance my subscription plan.
I have received an e-mail tell me my plan has been renewed and there is a link to go to a dashboard to be able to cancel or adjust my plan.
Until here everything is fine but when I click on the link I'm redirected to a web page with all the apps and no where I can access my account...
Tried a random app to see if I can access my account, selected calendar but it was the…6 votes -
Allow security key 2FA without setting up OTP 2FA
I would greatly appreciate if you could allow users to set up 2-factor authentication using a U2F/FIDO2 security key, without also having to set up OTP-based 2FA.
368 votes -
Exclude Proton Pass From Account Suspension
As a proton user who’s account is suspended by Proton’s anti-abuse algorithm (due to a false-positive or unintentional error)
I want to still have access to Proton Pass
So that I am not locked out of non-proton servicesWe understand the need to enforce and anti-abuse policies, especially around email; but the current anti abuse implementation is heavy handed and does not take into account that proton pass now makes up a portion of a user’s proton plan. So currently when an account suspension is done it locks all proton services including pass, when probably the goal is merely to…
2 votes -
Secure Storage for Certification Documents
I use Proton services to keep important documents secure. Has anyone created a good folder structure for storing professional certification records like CMA exam registrations, payment receipts, certificates, and study notes?
I'd love to know how others keep everything organized.
1 vote -
Provide real robust admin capabilities for Duo and Family plans
Currently Family and Duo plans primarily function as a consolidated billing method rather than providing robust group administration.
When compared to other providers, these plans lack true administrative capabilities. It would be beneficial to for example have the ability to:
- Add custom domains and create users directly within the plan, rather than relying on inviting existing Proton users first then assigning them alias for the customer domain.
- Manage users up to the plan limit directly through the admin dashboard; avoid problems with anti-abuse algorithms where you are forced to first create free proton plan users and invite them.
- Perform basic…
2 votes -
Allow usage of Proton account for posting here
I'm not able to post ideas here using my proton.me or protonmail.com
If I log in with Google it works.2 votes -
Picture for your account
For Your Proton Account you should have a custom profile picture and you can keep it blank if you want
206 votes -
Auditing/logs: Generate a log entry or increment counter for any sent or received emails.
This would be a powerful tool to monitor for covertly diverted or transmitted emails. The log entry would not have to include any information about the email, just that an email was sent or received. It can be left up to the user to correlate it with their messages.
4 votes -
Filter inbox by identity.
I have ten email addresses on a single account, and the inbox is missing a feature that would allow me to view only the incoming mail for a specific identity. Please create a new filter for users with multiple addresses.
2 votes -
Dedicated Account Management Link and/or App
Dedicated Account Management Link and/or App
As a proton user,
I want navigate directly to the account management section from the https://account.proton.me/apps landing page or via a dedicated mobile application
So that I can quickly manage my account settings without the intermediate step of loading a specific service (like pass or mail) first.*this will save a lot of time when needing to make security and other related changes.
2 votes
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