14 results found

1. Request for better UserVoice standards for posters and moderators

   NOTE: I want to make it clear that I will give credit where credit is due, for example seeing examples of truly excellent engagement, such as the detailed explanation for the 'Metadata encryption' idea, which was transparent and thoughtful. I also had a fantastic experience with Proton Docs (Drive) customer service, who the agent (who I will not name for PRIVACY) did a great job of assisting me. This shows Proton can communicate effectively.

   ⚠️ Minimal version
   To see the formatted version with images and the full version, please click here to open Proton Drive: https://drive.proton.me/urls/HN281D2FHC#m63bX7jNq3cO

   TL;DR: Proton's UserVoice platform faces significant management challenges. My detailed post critiquing it was [DECLINED ❌] with the ironic "Please use UserVoice for feature requests" response, mirroring a pattern of high-voted ideas being [DECLINED ❌] with generic replies, often after years of waiting. This limited engagement with feedback, coupled with unmoderated spam and neglected [🟠 PLANNED] features, is impacting user trust and appears inconsistent with Proton's stated commitment to its community.

   ⚠️ IMPORTANT UPDATE: July 17, 2025
   The issues outlined below have not only persisted but have escalated dramatically, revealing a pattern of moderation that limits engagement with user feedback and appears inconsistent with UserVoice's stated purpose.

   This very post, intended to highlight UserVoice neglect, was [❌ DECLINED] by a Proton Admin with the response: "Please use Uservoice to raise feature requests." This ironic and dismissive reply perfectly encapsulates the core problem: a challenge in engaging with feedback about the platform itself.

   A relentless wave of [❌ DECLINED] ideas today:
   Multiple highly-voted ideas have been declined with generic, unhelpful, or circular responses. Examples include:

   ❌ [DECLINED] "Need More Products For Ecosystem” (53 votes)
   (https://protonmail.uservoice.com/forums/945460-general-ideas/suggestions/48735578-need-more-products-for-ecosystem)
   Response: "Uservoice is for feature requests, please use it to raise specific functionality changes or additions."

   ❌ [DECLINED] "Focus on existing products" (146 votes)
   (https://protonmail.uservoice.com/forums/945460-general-ideas/suggestions/48603929-focus-on-existing-products)
   Response: "Uservoice is for feature requests, please use it to raise specific functionality changes or additions." (again)

   ❌ [DECLINED] "Proton, buy Threema" (264 votes)
   (https://protonmail.uservoice.com/forums/945460-general-ideas/suggestions/48246425-proton-buy-threema)
   Response: "Uservoice is for feature requests, please use it to raise specific functionality changes or additions." (again)
   Note: No, I don't expect aquisations every single day. However, at least some acknowledgement as to why would be helpful.

   ❌ [DECLINED] "Proton Mail on iOS Apple Mail app" (80 votes)
   (https://protonmail.uservoice.com/forums/284483-proton-mail/suggestions/32785735-proton-mail-on-ios-apple-mail-app)
   DECLINED after 7 years of waiting, with no reason why.

   ❌ [DECLINED] "USERVOICE NEGLETION" (3 votes)
   (MY OWN POST, that speaks up) (https://protonmail.uservoice.com/forums/935538-accounts-payments/suggestions/50199909-uservoice-negletion)
   DECLINED after 3 hours.

   Decline vs Accept:
   While comprehensive, constructive feedback (like this post) is declined, a highly critical post titled "Stop being a greedy subscription-pushing enterprise" (99 votes - https://protonmail.uservoice.com/forums/935538-accounts-payments/suggestions/49048040-stop-being-a-greedy-subscription-pushing-enterpris) remains [OPEN 🟢] on the front page. I do not know this comes about. This suggests a varied approach to moderation that appears to limit engagement with direct critiques of platform management while allowing other feedback.

   Continued Neglect of [🟠PLANNED] items:
   The "iPad iOS Version" idea (138 votes - https://protonmail.uservoice.com/forums/284483-proton-mail/suggestions/11555208-ipad-ios-version-rather-than-stretched-iphone-vers), marked [🟠PLANNED] in 2016, remains unfulfilled and un-updated after 9 years.
   (By the way, an iPad version is still strangely non-existent, the new Proton Mail iOS app might fix this, but so far there's been no updates.)

   Technical Issues:
   The platform itself displays technical errors (e.g., CORS policy blocking images from S3), adding to the sense of disrepair. (Hint, for devtools, press F12 or ⌥+⌘+I)

   This pattern of behavior suggests a need for improved management of community voice, to ensure UserVoice functions as a tool for engagement rather than perceived silencing.
   I urge for change.

   IMAGES
   Images are available on Proton Drive: https://drive.proton.me/urls/HN281D2FHC#m63bX7jNq3cO

   NOTE: I want to make it clear that I will give credit where credit is due, for example seeing examples of truly excellent engagement, such as the detailed explanation for the 'Metadata encryption' idea, which was transparent and thoughtful. I also had a fantastic experience with Proton Docs (Drive) customer service, who the agent (who I will not name for PRIVACY) did a great job of assisting me. This shows Proton can communicate effectively.

   ⚠️ Minimal version
   To see the formatted version with images and the full version, please click here to open Proton Drive: https://drive.proton.me/urls/HN281D2FHC#m63bX7jNq3cO

   TL;DR: Proton's UserVoice platform… more

   8 votes

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   12 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Uservoice is for raising feature requests; please focus on improvements or new functionality for Proton products.

2. Focus on existing products

   I think Proton is already spreading itself too thin with all these different products, yet there are lots of things to improve on the existing ones.

   144 votes

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   15 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Thanks, Uservoice is for feature requests, please use it to raise specific functionality changes or additions.

3. It's time for change. Is Proton listening?

   Quick look.

   As a long-time Proton user, I'm concerned by systemic "UserNeglect" and transparency issues. UserVoice ideas, like staying AI-free (425 votes), were [DECLINED ❌] just before Proton launched its Lumo AI tool. A Proton Admin on Reddit even contradicted Lumo's logging claims, and the official website still hasn't been corrected, showing a severe lack of follow-through. More issues like spam on the forums, unclosed completed ideas, and responses that never come make this an unignorable issue.

   My detailed UserVoice post on these issues gets minimal attention, and my Reddit post is stuck awaiting mod approval – ironically highlighting the very gatekeeping I'm exposing. I'm a loyal user, not a hater, and this needs discussion.

   See my full report & join the discussion:

   My Main UserVoice Post: https://protonmail.uservoice.com/forums/945460-general-ideas/suggestions/50209908-uservoice-negletion-the-silenced-voice-of-the-pro

   My Reddit Post (awaiting approval): https://www.reddit.com/r/ProtonMail/comments/1m756fx/comment/n4our1i/?context=3

   Let's push for better transparency and accountability. It's time for change.

   Quick look.

   As a long-time Proton user, I'm concerned by systemic "UserNeglect" and transparency issues. UserVoice ideas, like staying AI-free (425 votes), were [DECLINED ❌] just before Proton launched its Lumo AI tool. A Proton Admin on Reddit even contradicted Lumo's logging claims, and the official website still hasn't been corrected, showing a severe lack of follow-through. More issues like spam on the forums, unclosed completed ideas, and responses that never come make this an unignorable issue.

   My detailed UserVoice post on these issues gets minimal attention, and my Reddit post is stuck awaiting mod approval – ironically highlighting the… more

   5 votes

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   1 comment  ·  Changes to existing features  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Uservoice is for features and functionality of products. Please use it for this.

4. Improve Proton Mail!

   Please improve Proton Mail - fast!!! If Proton had a forum, I'd ask this there. Ever since the update with the new UI, emails take FOREVER to open. 5+ minutes. I cannot use Proton Mail like this on a daily basis. Please find a fix for this! The new Proton Mail app is supposed to be faster and improved, but this just made it slower and worse. Please fix this soon!

   1 vote

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   1 comment  ·  Changes to existing features  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Thanks for raising an issue on UserVoice. As per the rules on the front page:

   
   

   • Please make requests specific and actionable, generic "improve" or "make x better" posts will be removed

   
   

   This has been removed as it goes against this rule. If you have specific ways in which Mail can be improved, please raise them as feature requests or improvements for those products.

5. Proton Mail down: "Internal server error"

   Proton Mail fails to load. I see an "Internal server error" error message. This started happening within the hour.

   Meanwhile, the official Proton Services Status page blindly reports "All Systems Operational." There's a disconnect between the Mail service and the status report.

   1 vote

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   Declined  ·  1 comment  ·  Changes to existing features  ·  Delete…  ·  Admin →

6. Proton UserVoice 404 upon idea submission

   Proton UserVoice initially rendered a 404 error page, instead of my idea, upon selecting the Post idea button.

   Using ProtonVPN, in case that matters.

   3 votes

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   2 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Thanks, we will investigate this when talking to UserVoice, but the best place to direct your query would be to them, as we do not own UserVoice.

7. A final note on user neglect - Goodbye (also unlimited disposable aliases)

   A final note on user neglect - Goodbye (also unlimited disposable aliases)
   (and also how to lose privacy conscious customers)

   This is the end of UserVoice for me, and I have no intention to continue posting without change.

   I’m a Visionary who’s used Proton for ages. But I can’t anymore.

   As many of you know, I have been attempting to highlight systemic issues with community engagement and transparency on this platform and others. My recent comprehensive post on "User Neglect" was officially

   DECLINED❌

   with a dismissive statement from a Proton Admin:

   "Uservoice is for raising feature requests; please focus on improvements or new functionality for Proton products."

   This response is a clear confirmation of my thesis. This platform is not a place for genuine critical feedback or accountability. It is a one-way suggestion box, curated by Proton for its own internal purposes.

   Through my research, I have discovered a pattern of behavior that shows this has been the case since the platform's inception. Proton Admins have been posting their own ideas on this platform for years, often leaving them to sit for years before being marked
   STARTED or COMPLETED✅. This suggests that UserVoice has been, and continues to be, more of an internal road-mapping tool than a true channel for two-way communication.

   This conclusion is further supported by the bizarre inconsistency in moderation, where a profane post can remain untouched while a detailed, evidence-based critique is immediately shut down. The problem extends beyond this platform, as I've found evidence of Proton moderators on Reddit issuing outright permanent bans (see here: https://www.reddit.com/r/addy_io/comments/1lhpmck/comment/mz6mlbt/)

   and removing content, directly contradicting public statements that they "don’t remove negative content" (a claim contradicted by this thread: https://www.reddit.com/r/ProtonMail/comments/1lct606/comment/my3dy8e/).

   Because this platform is not a viable channel for the kind of important discussion that needs to happen, this will be my final post here. I will continue my advocacy on platforms where my voice cannot be censored. I invite you to read my full report, with all of the evidence I have collected, and join the conversation there.

   Also, since this is my final post, I am sneaking something in: Can we please get unlimited disposable email aliases?

   Back to it, you might like to read the full report and join the conversation:

   My Full Report: https://drive.proton.me/urls/HN281D2FHC#m63bX7jNq3cO

   Proton Internal UserVoice posts: https://protonmail.uservoice.com/users/65801207-proton?filter=my_open_feedback&page=2

   Thank you to those who have supported this effort. It’s time for change, and that change will happen elsewhere.

   Proton, I will consider coming back if things change. I want to support you, and I don’t want to support Big Tech. Know that before declining this post, I can help you out. Please.

   I hope that if this is declined, it's done with the empathy and care I believe a human-first company should show, not “Thank you, UserVoice is for feature requests”.

   But for now, this is the end of the road for me.

   Goodbye.

   SONG
   One day...
   Someone wearing a purple shirt.
   They don't know.
   What they're about to do.

   They open their P laptop.
   Click the UV icon.
   It jumps slightly.

   A notification.
   "Request for better standards."
   He clicks it.

   The person on the other side of the world is sleeping. His phone buzzes slightly.

   Back in Geneva, he reads. He finds no escape to the arguments.

   So he does the unthinkable.
   Breaks the laws.
   Gives six out of five stars.

   He moves his cursor shakingly to a button.
   And he clicks.

   All of the 2000 people around the world who clicked [Vote] are buzzed, whether in meetings, stay at home mums or schoolchildren.

   [STARTED]

   [STARTED]

   [STARTED]

   A final note on user neglect - Goodbye (also unlimited disposable aliases)
   (and also how to lose privacy conscious customers)

   This is the end of UserVoice for me, and I have no intention to continue posting without change.

   I’m a Visionary who’s used Proton for ages. But I can’t anymore.

   As many of you know, I have been attempting to highlight systemic issues with community engagement and transparency on this platform and others. My recent comprehensive post on "User Neglect" was officially

   DECLINED❌

   with a dismissive statement from a Proton Admin:

   "Uservoice is for raising feature requests; please focus on… more

   2 votes

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   2 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Uservoice is for raising feature requests; please focus on improvements or new functionality for Proton products.

8. Aviso probable suplantación de identidad Proton Mail

   Desde la versión 3.0.17 de Proton mail para Android no existe avisi7de chequeo DKIM o DMARC.

   Sin comentarios adicionales.

   1 vote

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   1 comment  ·  Changes to existing features  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Thanks for raising an idea on UserVoice. As per the rules on the front page:

   
   

   Please ensure that your request and description are in English, use a translation tool if necessary.

   
   

   Please feel free to re-raise a translated version of your idea.

9. I'm using a tracking protection app on my mobile. This one finds some tracking from Adobe in the protonmail app everyday.

   Can you verify Adobe tracking is effective or not ? It would be a bad news

   2 votes

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   0 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Thanks for your post.

   
   

   UserVoice is a space where you can share, comment, and upvote ideas for new services, features, and check status updates. It is not a support forum.

   
   

   Please contact support if you have issues with products: https://proton.me/support/

10. I am unable to access your Help center Form to report a hacking issue. The form disappears right after it appears.

    I actually need Help Center assistance with a hacking issue, but each time I access your Help Center form it immediately disappears. Also, when I phoned your Geneva phone number. the woman I spoke with only speaks French and could not locate someone who speaks English. Please have someone phone me @ 973-790-1731, or send me an email @ barhalo8@protonmail.com.

    2 votes

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    0 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    Sorry to hear this; you can email us directly at support@protonmail.zendesk.com

11. Proton Uservoice Interface

    Dear Proton, I hope you guys can change the Proton uservoice interface. This site has an outdated design. I love design on other Proton services, but not for this site.

    1 vote

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    1 comment  ·  Changes to existing features  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    Thanks for your request. UserVoice is a third-party service and, as such, this is not possible.

12. Add a check for updates button in desktop apps

    As it is right now, you have no way of knowing if the app is checking for updates or not.

    1 vote

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    1 comment  ·  Changes to existing features  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    The apps are always automatically checking for and updating themselves (on Windows & macOS) -- if unsure you can always reinstall the app and compare version numbers before and after, however you will receive app updates regularly across all of our apps by default.

13. Fix Proton VPN!

    Proton VPN has consistently been down on my phone, my friends phone, my family's phone. Because Proton doesn't have a forum (that I'm aware of), I'm posting this here. I've emailed Proton and they do nothing. They Just send me troubleshooting tips. I can't connect to the VPN, if I log out I can't log back in, and I honestly can't use this VPN anymore if this is how it is. Dear Proton. Stop making AI chatbots (which no one asked for, by the way) and IMPROVE what you already have! Thank you! If anyone else is experiencing this, I hope you will vote that Proton should improve the VPN

    Proton VPN has consistently been down on my phone, my friends phone, my family's phone. Because Proton doesn't have a forum (that I'm aware of), I'm posting this here. I've emailed Proton and they do nothing. They Just send me troubleshooting tips. I can't connect to the VPN, if I log out I can't log back in, and I honestly can't use this VPN anymore if this is how it is. Dear Proton. Stop making AI chatbots (which no one asked for, by the way) and IMPROVE what you already have! Thank you! If anyone else is experiencing this, I… more

    1 vote

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    1 comment  ·  Changes to existing features  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    We're sorry to hear you're having issues with Proton VPN. Support, which it looks like you've contacted, is the best place to ask. I'll include the link again in case.

    
    

    https://proton.me/support/

    
    

    As per the front page of this UserVoice instance:

    
    

    Please make requests specific and actionable, generic "improve" or "make x better" posts will be removed

14. Email links broken

    I selected the Brave Web browser option to use Proton Mail as my default mailto: URI email client.

    However, when I select email address links like '<a href="mailto:distro@distrowatch.com">e-mail us</a>' on https://distrowatch.com/dwres.php?resource=submit , then Brave fails to launch the Proton Mail website.

    Something is broken with how Proton Mail registers itself with Chromium browsers.

    1 vote

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    0 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    Please raise support queries and/or bugs via Support: https://proton.me/support/