29 results found

1. Focus on functionality and feature parity on existing products

   Proton should really focus on building with feature parity in mind. Most of their products work differently depending on the OS and that's not a good experience. Plenty of people use different OS (for example both Windows and Mac computers, the wife with Android, the husband with iPhone and the tech kid on Linux.

   STOP overmoderating, STOP spreading thin your resources and FOCUS.

   15 votes

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   2 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Thanks for posting an idea on Uservoice, as per the asks on the front page:

   
   

   Please make requests specific and actionable, generic "improve" or "make x better" posts will be removed.

   
   

   Different teams at Proton work on different products. There are still people working on improving Mail, Drive, Docs etc.

2. Request for better UserVoice standards for posters and moderators

   NOTE: I want to make it clear that I will give credit where credit is due, for example seeing examples of truly excellent engagement, such as the detailed explanation for the 'Metadata encryption' idea, which was transparent and thoughtful. I also had a fantastic experience with Proton Docs (Drive) customer service, who the agent (who I will not name for PRIVACY) did a great job of assisting me. This shows Proton can communicate effectively.

   ⚠️ Minimal version
   To see the formatted version with images and the full version, please click here to open Proton Drive: https://drive.proton.me/urls/HN281D2FHC#m63bX7jNq3cO

   TL;DR: Proton's UserVoice platform faces significant management challenges. My detailed post critiquing it was [DECLINED ❌] with the ironic "Please use UserVoice for feature requests" response, mirroring a pattern of high-voted ideas being [DECLINED ❌] with generic replies, often after years of waiting. This limited engagement with feedback, coupled with unmoderated spam and neglected [🟠 PLANNED] features, is impacting user trust and appears inconsistent with Proton's stated commitment to its community.

   ⚠️ IMPORTANT UPDATE: July 17, 2025
   The issues outlined below have not only persisted but have escalated dramatically, revealing a pattern of moderation that limits engagement with user feedback and appears inconsistent with UserVoice's stated purpose.

   This very post, intended to highlight UserVoice neglect, was [❌ DECLINED] by a Proton Admin with the response: "Please use Uservoice to raise feature requests." This ironic and dismissive reply perfectly encapsulates the core problem: a challenge in engaging with feedback about the platform itself.

   A relentless wave of [❌ DECLINED] ideas today:
   Multiple highly-voted ideas have been declined with generic, unhelpful, or circular responses. Examples include:

   ❌ [DECLINED] "Need More Products For Ecosystem” (53 votes)
   (https://protonmail.uservoice.com/forums/945460-general-ideas/suggestions/48735578-need-more-products-for-ecosystem)
   Response: "Uservoice is for feature requests, please use it to raise specific functionality changes or additions."

   ❌ [DECLINED] "Focus on existing products" (146 votes)
   (https://protonmail.uservoice.com/forums/945460-general-ideas/suggestions/48603929-focus-on-existing-products)
   Response: "Uservoice is for feature requests, please use it to raise specific functionality changes or additions." (again)

   ❌ [DECLINED] "Proton, buy Threema" (264 votes)
   (https://protonmail.uservoice.com/forums/945460-general-ideas/suggestions/48246425-proton-buy-threema)
   Response: "Uservoice is for feature requests, please use it to raise specific functionality changes or additions." (again)
   Note: No, I don't expect aquisations every single day. However, at least some acknowledgement as to why would be helpful.

   ❌ [DECLINED] "Proton Mail on iOS Apple Mail app" (80 votes)
   (https://protonmail.uservoice.com/forums/284483-proton-mail/suggestions/32785735-proton-mail-on-ios-apple-mail-app)
   DECLINED after 7 years of waiting, with no reason why.

   ❌ [DECLINED] "USERVOICE NEGLETION" (3 votes)
   (MY OWN POST, that speaks up) (https://protonmail.uservoice.com/forums/935538-accounts-payments/suggestions/50199909-uservoice-negletion)
   DECLINED after 3 hours.

   Decline vs Accept:
   While comprehensive, constructive feedback (like this post) is declined, a highly critical post titled "Stop being a greedy subscription-pushing enterprise" (99 votes - https://protonmail.uservoice.com/forums/935538-accounts-payments/suggestions/49048040-stop-being-a-greedy-subscription-pushing-enterpris) remains [OPEN 🟢] on the front page. I do not know this comes about. This suggests a varied approach to moderation that appears to limit engagement with direct critiques of platform management while allowing other feedback.

   Continued Neglect of [🟠PLANNED] items:
   The "iPad iOS Version" idea (138 votes - https://protonmail.uservoice.com/forums/284483-proton-mail/suggestions/11555208-ipad-ios-version-rather-than-stretched-iphone-vers), marked [🟠PLANNED] in 2016, remains unfulfilled and un-updated after 9 years.
   (By the way, an iPad version is still strangely non-existent, the new Proton Mail iOS app might fix this, but so far there's been no updates.)

   Technical Issues:
   The platform itself displays technical errors (e.g., CORS policy blocking images from S3), adding to the sense of disrepair. (Hint, for devtools, press F12 or ⌥+⌘+I)

   This pattern of behavior suggests a need for improved management of community voice, to ensure UserVoice functions as a tool for engagement rather than perceived silencing.
   I urge for change.

   IMAGES
   Images are available on Proton Drive: https://drive.proton.me/urls/HN281D2FHC#m63bX7jNq3cO

   NOTE: I want to make it clear that I will give credit where credit is due, for example seeing examples of truly excellent engagement, such as the detailed explanation for the 'Metadata encryption' idea, which was transparent and thoughtful. I also had a fantastic experience with Proton Docs (Drive) customer service, who the agent (who I will not name for PRIVACY) did a great job of assisting me. This shows Proton can communicate effectively.

   ⚠️ Minimal version
   To see the formatted version with images and the full version, please click here to open Proton Drive: https://drive.proton.me/urls/HN281D2FHC#m63bX7jNq3cO

   TL;DR: Proton's UserVoice platform… more

   8 votes

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   12 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Uservoice is for raising feature requests; please focus on improvements or new functionality for Proton products.

3. Proton Sheets - Undo via keyboard shortcut inconsistent

   On Mac within safari, using cmd+Z to undo within Proton Sheets sometimes undoes the last action in sheets as it should, or it randomly switches to undoing within safari (reopening a closed tab).

   unclear to me when it choses to do which, but it's very disorienting.

   6 votes

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   1 comment  ·  Changes to existing features  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Please file a bug report: https://proton.me/support/report-bug

4. Proton sheets - backspace or change of a cell should not lose formatting + formula weirdness

   I have a column of dates. If I change one, the formatting of the cell reverts to black text even though I changed it to white.

   I also have a row of cells that are dark with white text. if I hit backspace on the cell (ie getting rid of the text) the cell loses its background colour.

   I've tried recreating one of my google sheets in proton sheets, but I haven't managed to get very far. Having to continually reformat things is tedious. I knew that functionality would be basic initially, but this is a simple duration counter (for tracking birthdays/ages).

   also...
   The formula don't work the same?

   have a few cells set up as follows:
   =DATEDIF(A4,T2,"Y")
   =DATEDIF(A4,T2,"YM")
   =DATEDIF(A4,T2,"MD")

   (where A4 is the "start" date and T2 is today's date.)
   this spits out the years/months/days between those two dates.

   But when I refer to those like so:
   =D4&" is "&Q4&" years, "&R4&" months, "&S4&" days old."
   (D4 being the name of the person)

   it SHOULD say
   Name is x years, x months, and x days old

   what it does instead is:
   Name is 35 years, 11 months, 17.10994212962963 days old.

   Yet the day cell had no decimal points, it was simply 17. Google sheets treats this as an integer, too.

   EDIT:

   I noticed this is because I used
   =NOW()
   like I did in google, but here I should have used
   =TODAY()

   changing that fixed the creation of a crazy long fraction. I sort of understand the logic to this, but I feel like being able to port across from google sheets logic would be beneficial.

   EDIT 2: also, if someone specifically set up a cell with, say, two decimal points visually showing despite actually being a much longer number, and then wanted to refer to that cell as part of a string like I have--- that would simply override that preference.

   I have a column of dates. If I change one, the formatting of the cell reverts to black text even though I changed it to white.

   I also have a row of cells that are dark with white text. if I hit backspace on the cell (ie getting rid of the text) the cell loses its background colour.

   I've tried recreating one of my google sheets in proton sheets, but I haven't managed to get very far. Having to continually reformat things is tedious. I knew that functionality would be basic initially, but this is a simple duration counter (for… more

   7 votes

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   0 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Please file a bug report: https://proton.me/support/report-bug

5. excel

   Awesome to see sheets coming to Proton. Some things I noticed that were missing for me when using Google Sheets:

   1. When using the '$' symbol, I'm noticing the cells still move if dragging or copying. Generally this symbol indicates that the cells should be static.

   2. When using the "sum" feature and I add a row in the middle, the "sum" should update to include the new total number of rows.

   3. The ability to "hide" a sheet that I don't want to see all the time.

   4. Suggestion: for the "accounting" formatting, can we move the currency symbol to always be left aligned and the numbers to be right aligned? Google sheets does this with their formatting and I really prefer it when viewing money.

   Awesome to see sheets coming to Proton. Some things I noticed that were missing for me when using Google Sheets:

   1. When using the '$' symbol, I'm noticing the cells still move if dragging or copying. Generally this symbol indicates that the cells should be static.

   2. When using the "sum" feature and I add a row in the middle, the "sum" should update to include the new total number of rows.

   3. The ability to "hide" a sheet that I don't want to see all the time.

   4. Suggestion: for the "accounting" formatting, can we move the currency symbol to always be left… more

   5 votes

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   0 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Please raise issues on Uservoice as individual requests rather than bundling them together. Also please check ahead of doing this that they haven't already been raised. Thanks.

6. Focus on existing products

   I think Proton is already spreading itself too thin with all these different products, yet there are lots of things to improve on the existing ones.

   144 votes

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   16 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Thanks, Uservoice is for feature requests, please use it to raise specific functionality changes or additions.

7. What could be improved in Proton so that more people would buy subscriptions?

   1. Proton pay - I use GrapheneOS, and I'm missing software that can replace Gpay, that I can trust with my data, and that I want to use with NFC.

   2. Proton notes - Right now, I'm using Notesnook. Obsidian seems too cluttered for me, while Notesnook looks minimalistic. I use to-do lists and tables, because it's convenient for me to have everything in one app, but maybe in the future I'll start making tables in Proton Sheets.

   3. Proton to-do-list -In Notesnook, I have tables, notes, to-do lists, all of which are missing from the Proton app. At least the to-do list and notes are there, and you can switch to tables in Proton Sheets, but I haven't seen the need for that yet.

   4. Proton forms

   5. Proton RSS Reader - I use the minimalist BazQux Reader, but I would like a confidential one from Proton.

   6. More support for Linux, because there are more people in Linux who care about security and privacy.

   I believe that these innovations will make Proton much more popular and many people may switch to Proton, while others will purchase more expensive subscriptions.

   1. Proton pay - I use GrapheneOS, and I'm missing software that can replace Gpay, that I can trust with my data, and that I want to use with NFC.

   2. Proton notes - Right now, I'm using Notesnook. Obsidian seems too cluttered for me, while Notesnook looks minimalistic. I use to-do lists and tables, because it's convenient for me to have everything in one app, but maybe in the future I'll start making tables in Proton Sheets.

   3. Proton to-do-list -In Notesnook, I have tables, notes, to-do lists, all of which are missing from the Proton app. At least the to-do list… more

   3 votes

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   0 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Please raise issues on Uservoice as individual requests rather than bundling them together. Also please check ahead of doing this that they haven't already been raised. Thanks.

8. Improve Uservoice, please...

   This is asking for a dark mode, better UI that of proton mail in quality, a warning that twitter(x) is a VERY bad website for privacy, and fixing the system for icons, the site that proton uses for icons is according to my source of "Blacklight" by Themarckup contains multiple trackers including evading trackers, it also lets google track you. So I propose that we flock over to a different way of getting icons or at least a disclaimer to use Tor before acquiring an icon.

   3 votes

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   0 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Please raise individual requests on Uservoice.

   
   

   It is not useful for voting to have a mass of things bundled together.

   
   

   When it comes to things like "better UI" please be specific, what could be better? What would it look like?

9. Fowarding Mails from Gmail contradicts the reason why I switched to Proton.

   I want to do everything I can to get more free storage space. However, the forwarding from Gmail to Proton means that the systems from Google know my new email addresses. I prefer to manually switch my accounts to the new email addresses.

   2 votes

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   0 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Your Proton Mail address won't ever be revealed to Gmail to protect your privacy.

   
   

   https://proton.me/easyswitch

   
   

   Thanks

10. Data validation in Proton Sheets

    Hello Proton Team,

    So the current behaviour of the validation is that when we press a "Delete" on a validation Cell, the validation Cell with "Dropdown (from a range)" will entirely disappear, which is quite wrong in my opinion. I (and I believe the most people) would be expected that deletion won't remove the validation that applied on that Cell.

    Not just this, I hope this validation system can have an option that allows user to decide rejecting the value or not, with the rule we set up. Unlike the current status that always allow other values that is not following the validation rule.

    Sincerely,
    sia

    Hello Proton Team,

    So the current behaviour of the validation is that when we press a "Delete" on a validation Cell, the validation Cell with "Dropdown (from a range)" will entirely disappear, which is quite wrong in my opinion. I (and I believe the most people) would be expected that deletion won't remove the validation that applied on that Cell.

    Not just this, I hope this validation system can have an option that allows user to decide rejecting the value or not, with the rule we set up. Unlike the current status that always allow other values that is not… more

    2 votes

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    0 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    Please file a bug report: https://proton.me/support/report-bug

11. Prioritization

    Hi Proton Team!

    I really like all the new products and ideas that are implemented. I appreciate how this is mostly due to people in this forum actively requesting stuff and you listening! Bravo.

    BUT! Could you please mainly focus on the boring task of improving your existing products before rolling out new stuff? There are so many important features being discussed here that are just sitting and waiting since 2023...For example:

    • Mac Folder Sync
    • Separated Mailboxes
    • Improved Docs

    I understand the excitement of launching new products, but a solid foundation matters more than a wide product range. Quality over quantity, please!

    Thanks for listening.

    Hi Proton Team!

    I really like all the new products and ideas that are implemented. I appreciate how this is mostly due to people in this forum actively requesting stuff and you listening! Bravo.

    BUT! Could you please mainly focus on the boring task of improving your existing products before rolling out new stuff? There are so many important features being discussed here that are just sitting and waiting since 2023...For example:

    • Mac Folder Sync
    • Separated Mailboxes
    • Improved Docs

    I understand the excitement of launching new products, but a solid foundation matters more than a wide product range. Quality over… more

    1 vote

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    1 comment  ·  Changes to existing features  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    Thanks for posting an idea on Uservoice, as per the asks on the front page:

    
    

    Please make requests specific and actionable, generic "improve" or "make x better" posts will be removed.

    
    

    Different teams at Proton work on different products. There are still people working on improving Mail, Drive, Docs etc.

12. Proton Mail down: "Internal server error"

    Proton Mail fails to load. I see an "Internal server error" error message. This started happening within the hour.

    Meanwhile, the official Proton Services Status page blindly reports "All Systems Operational." There's a disconnect between the Mail service and the status report.

    1 vote

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    Declined  ·  2 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →

13. [BUG] Proton Docs web - cant scroll up

    I discovered a minor bug in the web based Proton Docs when viewing or editing a document.

    I am using an E-reader (specifically [Boox Go color 7]) the device has scroll/page turn buttons used to scroll up & down. The buttons can be configured to [page] or [scroll]. I am using the [scroll] method.
    I can scroll down normally, but scroll up doesnt work.

    Proton Docs is displayed using Android Firefox on the device, so it is Firefox that is scrolling up & down. There is no issue with this normally on any webpage, but on Proton Docs for some reason I cant scroll up - so I conclude there is some element on the web page which is stopping that action.

    I can scroll up & down using finger swipe gesture on the screen & that works OK.
    All editing functions seem to work fine.

    I realise this is probably an uncommon use case, but Docs on an Ereader is very appropriate.

    I also tested this on the Proton Drive android APP. & the pageUP/PageDOWN buttons work as expected.
    The app is a bit washed out looking & text looks small on the ereader. But otherwise it functions fine.

    I discovered a minor bug in the web based Proton Docs when viewing or editing a document.

    I am using an E-reader (specifically [Boox Go color 7]) the device has scroll/page turn buttons used to scroll up & down. The buttons can be configured to [page] or [scroll]. I am using the [scroll] method.
    I can scroll down normally, but scroll up doesnt work.

    Proton Docs is displayed using Android Firefox on the device, so it is Firefox that is scrolling up & down. There is no issue with this normally on any webpage, but on Proton Docs for some… more

    1 vote

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    0 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    Please report bugs from within the app itself.

14. Unify Proton Pass with Proton Authenticator

    Unify Proton Pass with Proton Authenticator

    1 vote

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    1 comment  ·  Changes to existing features  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    You can already have your codes in Proton Pass: https://proton.me/support/pass-2fa

15. It's time for change. Is Proton listening?

    Quick look.

    As a long-time Proton user, I'm concerned by systemic "UserNeglect" and transparency issues. UserVoice ideas, like staying AI-free (425 votes), were [DECLINED ❌] just before Proton launched its Lumo AI tool. A Proton Admin on Reddit even contradicted Lumo's logging claims, and the official website still hasn't been corrected, showing a severe lack of follow-through. More issues like spam on the forums, unclosed completed ideas, and responses that never come make this an unignorable issue.

    My detailed UserVoice post on these issues gets minimal attention, and my Reddit post is stuck awaiting mod approval – ironically highlighting the very gatekeeping I'm exposing. I'm a loyal user, not a hater, and this needs discussion.

    See my full report & join the discussion:

    My Main UserVoice Post: https://protonmail.uservoice.com/forums/945460-general-ideas/suggestions/50209908-uservoice-negletion-the-silenced-voice-of-the-pro

    My Reddit Post (awaiting approval): https://www.reddit.com/r/ProtonMail/comments/1m756fx/comment/n4our1i/?context=3

    Let's push for better transparency and accountability. It's time for change.

    Quick look.

    As a long-time Proton user, I'm concerned by systemic "UserNeglect" and transparency issues. UserVoice ideas, like staying AI-free (425 votes), were [DECLINED ❌] just before Proton launched its Lumo AI tool. A Proton Admin on Reddit even contradicted Lumo's logging claims, and the official website still hasn't been corrected, showing a severe lack of follow-through. More issues like spam on the forums, unclosed completed ideas, and responses that never come make this an unignorable issue.

    My detailed UserVoice post on these issues gets minimal attention, and my Reddit post is stuck awaiting mod approval – ironically highlighting the… more

    5 votes

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    1 comment  ·  Changes to existing features  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    Uservoice is for features and functionality of products. Please use it for this.

16. Geburtstag im Format dd. MMM eingeben (ohne Jahr)

    In Kontakte (Proton Mail) sollte es möglich sein, den Geburtstag einer Person ohne das Geburtsjahr einzutragen. Dies ist aktuell nicht möglich. Ich kann den Geburtstag nur als dd. MMM yyyy eingeben. Dies ist ein Problem, da ich so das Geburtsdatum nicht eintragen kann, wenn ich das Geburtsjahr nicht kenne und kein fiktives Geburtsjahr "erfinden" will.

    1 vote

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    0 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    Please raise requests in English.

17. Improve Proton Mail!

    Please improve Proton Mail - fast!!! If Proton had a forum, I'd ask this there. Ever since the update with the new UI, emails take FOREVER to open. 5+ minutes. I cannot use Proton Mail like this on a daily basis. Please find a fix for this! The new Proton Mail app is supposed to be faster and improved, but this just made it slower and worse. Please fix this soon!

    1 vote

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    1 comment  ·  Changes to existing features  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    Thanks for raising an issue on UserVoice. As per the rules on the front page:

    • Please make requests specific and actionable, generic "improve" or "make x better" posts will be removed

    This has been removed as it goes against this rule. If you have specific ways in which Mail can be improved, please raise them as feature requests or improvements for those products.

18. No US social media platforms for news, discussions, etc.

    I would appreciate it if feature releases, the latest news on privacy and tips on online security were not announced and discussed on US platforms such as X and Reddit. These are private-sector platforms, and the US administration is using its economic and military power to prevent regulations on American social media platforms that would protect EU European users.

    1 vote

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    0 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    Thanks for raising an idea on Uservoice.

    
    

    This platform is for requests for new functionality or changes to existing functionality.

    
    

    If you have requests to do with Proton's products then please don't hesitate to raise them; requests about the ways in which Proton's products are marketed are not for Uservoice.

19. Bad 2FA prompt for Gists

    Proton Pass recently began spamming TOTP codes when editing Gists. Please stop.

    https://gist.github.com/

    1 vote

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    0 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    Please get in touch with Support: https://proton.me/support/

20. Proton UserVoice 404 upon idea submission

    Proton UserVoice initially rendered a 404 error page, instead of my idea, upon selecting the Post idea button.

    Using ProtonVPN, in case that matters.

    3 votes

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    2 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    Thanks, we will investigate this when talking to UserVoice, but the best place to direct your query would be to them, as we do not own UserVoice.