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"Accounts that are inactive for over 3 months may be automatically deleted." Please consider altering that policy.

"Accounts that are inactive for over 3 months may be automatically deleted."
Please consider altering that policy. Three months is way too short a time!

Why not 1-2 or more years instead of 3 months?

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    AnoymousAnoymous shared this idea  ·   ·  Admin →

    9 comments

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      • TimTim commented  · 

        3 months is really terrible.

      • AnonymousAnonymous commented  · 

        Yes, this is terrible
        I heard the comment of Anonymous (on July 15, 2017 08:47), and I think this is a great idea to give warning before deleting but 3 month is still way too short...

        For the comment of : Kabraxis, I think he is not really smart, this is a technical problem

        >A free account blocks space on the HDD.
        Yes and no, inactive user do not use bandwidth, nor RAM or CPU you should rationalize, ONLY disk space !
        disk space is cheap, you can buy big HDD, mutualise or compress mail before encrypting them
        How come a lots of service out there offer free space etc

        >So it costs. Not one account, but 308759326 will do.
        ok cool, but are you aware that ProtonMail officially state that they have only 2.000.000 users ?
        And we are not asking lifetime...

        When I see post of people like Kabraxis, I'm always wondering if this is a bot, someone from NSA trolling rational people or someone not smart
        with this sort of comment Kabraxis you are wasting diskspace and my precious time like an inactive user and you should switch to "paied account" AHAH.

        I think this would be very possible to put the limit toward 1 year, more the better lol
        NSA store our data lifetime seriously you should be able to do something...

        don't try to fool us with the excuse of the money !

        Thank you

      • Anonymous commented  · 

        i signed up believing that this was an account for life. It indeed was when I last looked at the rules. I did quite a bit of research before signing up. However they changed the rules. I think this is just to try to get rid of the free members. I doubt that they would shut someone down if their payments were up to date. I think the free accounts are just to lure us in. Then they don't want us anymore. This email service has already gone way down in my estimation as a result of this and I have no visions of it always being there for me, and will plan accordingly.
        Even if enough complaints get them to change the rules it will take a lot to win my confidence back. They are not the only email provider out there, and more competitive ones will be springing up in the future.
        They place so much emphasis on security, but the security of knowing that you have an email address that will always be there is denied us.
        Although I do regular e-mailing, it is also very sparse and so I cannot justify paying for a premium account.

      • Anonymous commented  · 

        Sending a warning to the alternate address is a no brainier isn't it?

        I'm waiting for more features before paying. If I get deleted I'll never subscribe and will have bad things to say about my experience. Think about it.

      • IsaacIsaac commented  · 

        I understand the reasoning behind the policy. However, would it be possible to extend it to 6 months? Some ProtonMail users may travel/work in areas that limit internet connectivity for extended periods of time.

      • Anonymous commented  · 

        Why not send warnings to those who have provided alternative addresses, or even SMS warnings giving 4 weeks warning, that accounts are due to be deleted - ? - This, to me, seems to be a better idea, and would at least mean that those intending to use their accounts, or who have not checked for mail recently, would have some warning and would not need to worry about losing any mail.

      • KabraxisKabraxis commented  · 

        To me it's obvious:

        - A free account blocks space on the HDD.
        - So it costs. Not one account, but 308759326 will do.
        - If you ask me, the goal here is not to have as much as possible free2use customers. They need money to run the system and all. So if you like to keep your account I guess a paied account is the way to go

      • B.B. commented  · 

        I like the 1 year idea. Sometimes I have gone over 3 months without needing to log in to an email account. Sucks losing all your saved emails

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