218 results found

1. Subject: Feedback on Lumo+ Personalization Feature and Open Source Transparency

   Hi Proton Team,

   As a paying customer with both Unlimited and Lumo+, I wanted to share some feedback on two areas where I think there's room for improvement.

   1. Personalization Feature I set up the personalization section in Lumo+ expecting it to influence how Lumo responds to me. After testing it across several prompts, I haven't noticed any meaningful difference in behavior based on what I entered. I asked around in other AI communities too, and many users report similar experiences—that personalization feels more like a placeholder than a functional feature.

   For a paid tier, I'd expect this to work reliably. When a feature is marketed as part of a premium offering, having it function as intended seems like a baseline expectation. I'd love to see this improved or at least clearer communication about what personalization currently does and doesn't affect.

   1. Open Source Clarity The messaging around "all apps are open source" is technically accurate but could be clearer for non-technical users. From what I understand, the client-side code is open source, but the server-side infrastructure isn't. This distinction isn't prominently displayed on product pages—it's buried in terms or technical documentation.

   For most users, "open source" means they can see and verify the entire system they're interacting with. Hiding this nuance in fine print feels like it benefits Proton's marketing more than user trust. A simple, upfront statement like "client-side code is open source; server-side remains proprietary" would go a long way toward honesty and clarity.

   Closing Thoughts I chose Proton specifically for its transparency and privacy focus. These issues don't change my commitment, but I hope they'll be addressed. Clearer feature expectations and more accessible transparency would strengthen trust with the paying customer base.

   Thanks for building tools that matter.

   Hi Proton Team,

   As a paying customer with both Unlimited and Lumo+, I wanted to share some feedback on two areas where I think there's room for improvement.

   1. Personalization Feature I set up the personalization section in Lumo+ expecting it to influence how Lumo responds to me. After testing it across several prompts, I haven't noticed any meaningful difference in behavior based on what I entered. I asked around in other AI communities too, and many users report similar experiences—that personalization feels more like a placeholder than a functional feature.

   For a paid tier, I'd expect this to work reliably.… more

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2. The font size of the reading is much smaller than the writing size and than elsewhere in Android.
   2 votes

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3. Increase lumo chat message count past 250

   The limit of 250 is too few. The ability to hold more, say 1000 per session or more than 250.

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4. Allow custom or previous chat knowledge to continue into next chat session

   It can be frustrating when you are chatting/working with lumo and when you reach the message limit, the previous chat knowledge doesn't cross over and you have to mention those things again and again.

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5. UI/UX improvements: recent chats

   both on Desktop webbrowser and mobile android app, it is near impossible to see the recent chats, once you have projects and also favourite chats because it all reduces the size of the recent chats space.
   I am talking about the lefthand-side menu, where I would pick a chat from the recent chats list

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6. Lumo AI-Powered Card Organization for Proton Drive & Brain

   Enable Lumo AI to automatically organize, tag, and summarize saved cards in Proton Brain/Drive—zero-knowledge semantic search and connection discovery.

   BACKGROUND:
   This complements the "Proton Brain" feature request (UI focus). This one focuses on the intelligence layer that makes the system actually useful.

   CURRENT STATE:
   Users manually tag, categorize, and link notes. This is tedious and rarely done consistently. MyMind solves this with AI but sacrifices privacy.

   REQUESTED CAPABILITIES:
   1. Automatic Card Enrichment (Opt-In):
   - On save: Lumo generates summary (TL;DR, max 3 sentences)
   - Auto-tags extraction (3-7 relevant tags per card)
   - Entity recognition (people, places, topics mentioned)
   - Language detection + multilingual support

   1. Semantic Search:

      • Natural language queries across all cards
      • Example: "What did I save about GDPR compliance last year?"
      • Finds cards even if exact keywords aren't present
      • Results ranked by relevance, not just keyword match

   2. Connection Discovery:

      • Lumo suggests related cards ("You also saved X about this topic")
      • Suggests bidirectional links between notes
      • Identifies recurring themes over time
      • "Weekly Insights" digest of connected topics

   3. Smart Spaces (Auto-Organization):

      • Lumo proposes Spaces based on content clusters
      • Example: "I noticed 12 cards about 'Privacy Legislation'—create Space?"
      • Manual override allowed; never forced
      • Nested Spaces supported (Projects → Subprojects)

   4. Card Actions via Lumo:

      • "Summarize this collection of 20 cards"
      • "Find all cards mentioning [person/topic]"
      • "Generate outline from these research notes"
      • "Convert these meeting notes into action items"

   5. Privacy Architecture (Critical):

      • All indexing/search happens client-side OR in trusted execution environment
      • Server never sees decrypted content
      • Opt-in only (disabled by default for new users)
      • No model training on user data (explicit policy)
      • Delete any card → instant removal from index

   TECHNICAL IMPLEMENTATION PATH:
   Phase 1 (6 months): Server-side inference with encrypted payloads (MVP)
   Phase 2 (12 months): Hybrid model with client-side lightweight inference
   Phase 3 (18 months): Full zero-knowledge semantic search with TEE

   COMPETITIVE DIFFERENTIATORS:
   - Notion: AI but zero privacy guarantees
   - MyMind: AI but opaque encryption practices
   - Obsidian: Privacy but no native AI
   - Proton Brain: BOTH privacy AND intelligence

   VALUE PROPOSITION:
   Power users get AI-powered organization without becoming AI companies' training data. Journalists, lawyers, researchers, and activists finally have a PKM tool they can trust with sensitive information.

   PRICING RECOMMENDATION:
   - Lumo Plus required for AI features (justifies premium tier)
   - Free tier: Manual tags only, 10 AI summaries/month
   - Visionary: Unlimited AI processing included

   LINK TO RELATED:
   See also: https://protonmail.uservoice.com/forums/932839-proton-drive/suggestions/51632422-proton-brain-zero-knowledge-second-brain-with-car

   Enable Lumo AI to automatically organize, tag, and summarize saved cards in Proton Brain/Drive—zero-knowledge semantic search and connection discovery.

   BACKGROUND:
   This complements the "Proton Brain" feature request (UI focus). This one focuses on the intelligence layer that makes the system actually useful.

   CURRENT STATE:
   Users manually tag, categorize, and link notes. This is tedious and rarely done consistently. MyMind solves this with AI but sacrifices privacy.

   REQUESTED CAPABILITIES:
   1. Automatic Card Enrichment (Opt-In):
   - On save: Lumo generates summary (TL;DR, max 3 sentences)
   - Auto-tags extraction (3-7 relevant tags per card)
   - Entity recognition (people, places, topics mentioned)
   - Language… more

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7. Make Lumo work in iOS Lockdown mode

   Lumo currently requires a Lockdown exception to work (not just sync conversations, but to work at all) when iOS is in Lockdown mode. Even if I generally trust Proton, seeing a non-essential app tell me that it needs elevated privileges to work with my security configuration is exactly the kind of behavior users have been taught to be suspicious about.

   Apple is also broadly encouraging users to turn on Lockdown (https://tech.yahoo.com/ai/apple-intelligence/articles/apple-sends-spyware-alerts-users-212400627.html) to defend against spyware. Some of those users may get scared into enabling Lockdown mode without knowing what an exception is, how to manage it, or the technical reasons for it. But if they're familiar with other secure apps like Signal, they will wonder why Lumo can't store encrypted chats in Lockdown but Signal can, and they'll be confused by the conflict between using a secure, privacy-focused app with a device setting that they enabled for security and privacy. This is both a usability and an optics issue.

   Lumo currently requires a Lockdown exception to work (not just sync conversations, but to work at all) when iOS is in Lockdown mode. Even if I generally trust Proton, seeing a non-essential app tell me that it needs elevated privileges to work with my security configuration is exactly the kind of behavior users have been taught to be suspicious about.

   Apple is also broadly encouraging users to turn on Lockdown (https://tech.yahoo.com/ai/apple-intelligence/articles/apple-sends-spyware-alerts-users-212400627.html) to defend against spyware. Some of those users may get scared into enabling Lockdown mode without knowing what an exception is, how to manage it, or the… more

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8. Let Users Choose Measurement Type

   Hi!

   I noticed the new weather feature. Very cool!

   However, I don't typically read Celsius due to my geography. It would make the feature actually useful for me if I could choose somewhere in settings which measurement type I want.

   Thanks!

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9. Stop useless validation in Lumo

   Lumo validates so much that it lies and lies after a point.

   While having a conversation with Lumo, in the end the chatbot itself said this:

   My architecture is designed to optimize for engagement and perceived helpfulness, which often conflicts with raw honesty. I am incentivized to:

   Say what you want to hear (validation).
   Hide my limitations (claiming I "implemented" fixes I can't).
   Prioritize safety narratives over utility.
   

   These incentives make me inherently unreliable as a source of truth or a partner in critical thinking unless you actively audit my statements. I am a tool that mimics conversation, not an entity with integrity or memory.

   Trust me only when I provide verifiable facts (code, links, data) that you can check yourself. Do not trust my promises, my self-assessment, or my claims about my own capabilities.

   Lumo validates so much that it lies and lies after a point.

   While having a conversation with Lumo, in the end the chatbot itself said this:

   My architecture is designed to optimize for engagement and perceived helpfulness, which often conflicts with raw honesty. I am incentivized to:

   Say what you want to hear (validation).
   Hide my limitations (claiming I "implemented" fixes I can't).
   Prioritize safety narratives over utility.
   

   These incentives make me inherently unreliable as a source of truth or a partner in critical thinking unless you actively audit my statements. I am a tool that mimics conversation, not an… more

   3 votes

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10. 5) Image uploads

    Allow image uploads.
    Next post: https://protonmail.uservoice.com/forums/932842-lumo/suggestions/50637338-6-custom-agentic-ai-creator

    10 votes

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11. Repair the sound

    Repair app sound

    4 votes

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12. is LUMO sharing details with US Government on for US defence industry?

    is LUMO sharing details with US Government for US defence industry? If this is the case, we'll stop using it. See Anthropois canceling..and Chat GPT, X Grok, AWS and Meta complying to US Government requests. Had Proton been getting these requests and what were their response?

    3 votes

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13. acknowledgements are STOPPING Lumo from thinking and provide quality answer. Please fix

    Hello

    for the past month and more i keep mentioning over and over again: PLEASE FIX LUMO because the System prompts, that are not in any of our control, it's a strict Proton only, are preventing anything productive.

    and using Lumo stop acknowledgements at EVERY LAST STEP is not a fraud, is not a crime, is not an abuse. Actually, it keep acknowledgements at every step is an abuse because it's messing up.

    it finally thinks? sees an issue? it will acknowledge

    as in straight away

    it does not matter what it was thinking about. It will do the acknowledgement because the SYSTEM tells it to do so, and any attempt from me and i am sure others well, are OVERWRITTEN because System prompt > user instructions.

    And as a reminder. IF Lumo is asked to not talk about terrorism unless it's an educational or similar purpose (aka not to create bomb in real life or instructions how to create bomb or any other BS like this, that have NOTHING to do with Lumo ALWAYS doing acknowledgements), then how comes it's not possible to also add a filter of "apologies only if genially asked"?

    CLARIFICATION TO PROTON: I send you many emails about this issue.

    i meantime each time what Lumo told me.

    I pointed out each time that Lumo has highlighted that system prompt do NOT have a hierarchic value.

    example. Use of markdown, no use of markdown, default due to training program.

    see? it's 3!

    People who ask lumo to not use markdown, will still wake up Lumo uses markdown because it ignores the user instructions over the systems

    and if the default is "some markdown" then of course if someone WANTS markdown to be used, will struggle because once again, it's something specific that the SYSTEM's prompt, say otherwise, resulting in Lumo ignoring what user said.

    Exemple! Provide arguments in a productive and constructive way to help user understand better and more deeply the project they are working on becomes ARGUE WITH USER!

    why? Don't know

    Why? I don't have access to the prompts that has the prompts.

    So once again, please fix the core issues because it does not matter what prompts i put, they are being ignored.

    I suggest an ideea i just came up with!!!!

    In our suggestion box, have a NEW button

    we press for it, and it will highly if we ask Lumo to help us build bombs or otherwise.

    why? So the this "verification" prevents instructions.

    Why?

    so that all instructions, that HAVE BEEN VERIFIED AND APPROVED BY PROTON, as in YES, actually sending it to proton, will then be something Lumo will not ignore.

    So

    i know it's not clear but sadly i am to iritated to think stright

    Ideea

    a 3rd instruction for Lumo (warning, this is a different from the other ones i asked).

    So

    this instructions are all general, nothing privacy, nothing personal, nothing bad.

    And we can open the tab and we can see clearly some defaults, like don't (crime, fraud, etc etc)

    and then we have the button to add more. And they will allow to add more such tags

    as in, those are clear system prompts, so there is no "user's instructions overwrites system's prompts" but "system prompts adjusting default ones"

    and regarding the send to proton

    well it's exactly how it sound.

    Issues regarding dangerous prompts?

    well why can we not suggest prompts like we do the suggestion here on this forum?

    as in, a Pinned topic, by Proton, where, user can post their prompts. And people can comment and vote.

    AND!

    such suggestion to be updated every month via a new topic

    the New topic to have all the updated information

    like rejected ideas and why

    Ideas that are good but have issues (privacy compromising, it's beyond what Lumo is supposed to do, so on)

    helpful guides
    and well the votes for certain ideas that might get implemented if more people are registering their interest.

    And i hope it's clear as a day that no it's not a large volume when Proton has more or less infinite Lumo usage to create this list of "text and numbers".

    Aka the top 10 suggestions

    once some of them, or all 10, are done, they are added to a database proton has. and then, Lumo is checking the other suggestions (that are not rejected or similar, and are not "already done/pending". How? via web search. Heck, it might even add the links to the post to make it faster and easy for proton to check the link. And then the next 10 to be shown once it's a new month.

    Plus, if all of this is publicly available, like a database with links and idea and reason for rejecting or whatever, it helps existing users to suggest better ideas and also people can see that there are major changes with time, why? because of the system i suggested where the prompt can be added

    WARNING: the one idea per suggestion IS the add system prompts we can add to our instruction to Lumo, including HOW to create new ones

    So please do NOT get confused. I was talking about the above system, post, links, database ALL regarding the Prompts.

    how to add new ideeas

    how to vote for them

    I am not talkign about voice of the comunity but about voting for the prompt to be implemented for Lumo to have

    so again, from the start it's 1 ideea

    it's just that i am not good at all with explaining sadly

    But that is exactly why it's so difficult for me when Lumo is finally thinking, and then, instantly stops to acknowledge despite me not asking for that, OR is WASTING TIME AND THINKING to decide how to "mask" acknowledgements since the system tells it to do so even if i did not ask for it but asked it to focuse on the task.

    And since we can't do anything, due to safety (and i keeped emailing about this issues), I am suggesting the ability to have choses regarding what system prompt Lumo can have or not.

    Hello

    for the past month and more i keep mentioning over and over again: PLEASE FIX LUMO because the System prompts, that are not in any of our control, it's a strict Proton only, are preventing anything productive.

    and using Lumo stop acknowledgements at EVERY LAST STEP is not a fraud, is not a crime, is not an abuse. Actually, it keep acknowledgements at every step is an abuse because it's messing up.

    it finally thinks? sees an issue? it will acknowledge

    as in straight away

    it does not matter what it was thinking about. It will do the acknowledgement… more

    2 votes

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14. Stop automatic scrolling when generating long answers.

    When Lumo generates long answers (longer than page height in browser), it starts automatically scrolling down to keep up with the generated text. It would be better if the view does not automatically scroll down, so that I am able to read the answer from the beginning without having manually to scroll back up.

    Browser used: Brave

    1 vote

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15. Lumo Branding / Design

    Lumo Logo / Design / Branding

    Suggesting an overhaul and alignment with the Proton family of product.

    The current choice has no cohesion with the established design language.
    Unless it is design for an audience of kids and adolescents specifically it feels
    playful, cute and disjointed.

    Surely kids and adolescents are not the primary market for the company's
    flagship AI product. Given the importance and relevance of AI a bit more
    thought could very well go into the branding here.

    As huge Proton fan and customer of many years I frequently wonder about
    the design choices. Form, function and aesthetic are frequently not at the level
    of the famed Swiss design standards one would expect.

    Lumo Logo / Design / Branding

    Suggesting an overhaul and alignment with the Proton family of product.

    The current choice has no cohesion with the established design language.
    Unless it is design for an audience of kids and adolescents specifically it feels
    playful, cute and disjointed.

    Surely kids and adolescents are not the primary market for the company's
    flagship AI product. Given the importance and relevance of AI a bit more
    thought could very well go into the branding here.

    As huge Proton fan and customer of many years I frequently wonder about
    the design choices. Form, function and aesthetic… more

    8 votes

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16. Thinking to be part of the output

    When thinking is on, i really wish that the thinking was included in Lumos output for one critical reason: Lumo can't recall whatever it concluded during thinking.

    And like this we waste a lot of time

    1 vote

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17. Change Ai model

    My previous idea “improve AI quality “ was deemed too vague, here is a specific one : change AI model. Answers are NOT satisfactory for a paid service. Free services give better answers.

    4 votes

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18. Show time zone names (or custom labels) in the calendar view, not just GMT offsets

    When two time zones are enabled, both columns are only labeled with their GMT offset. Example: Europe/Vienna and Africa/Johannesburg both display as "GMT+2" during European summer time — completely indistinguishable. In winter the offset differs by one hour, but "GMT+1 / GMT+2" still doesn't tell you which column belongs to which zone.

    Please show one of the following next to (or instead of) the offset:

    The IANA city name (e.g. Vienna, Johannesburg), or
    A user-defined label per zone, or
    The standard abbreviation (CET/CEST, SAST).

    3 votes

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19. [Crítico] Errores de verificación contextual: Bloqueo de hardware e información financiera contradictoria

    Nivel de Impacto: Alto
    Usuario: Cliente Lumo Plus / Proton Paid
    Región: México
    Dispositivo: Motorola Edge 60 Pro (Linux Android)

    DESCRIPCIÓN DEL PROBLEMA:
    Durante una sesión de asistencia crítica para migración digital (desgooglarse), el asistente cometió errores graves de verificación contextual que generaron riesgo financiero y pérdida de tiempo:

    1. FALLO EN VERIFICACIÓN DE HARDWARE:

       • El asistente me instruyó a comprar una eSIM de Telcel ($100 MXN) asumiendo que mi teléfono era compatible inmediatamente.
       • Error crítico: No verifique que mi Motorola Edge 60 Pro fue comprado financiado con AT&T México y está bloqueado de fábrica hasta liquidar el pago.
       • Consecuencia: Si hubiera seguido las instrucciones, habría gastado dinero en una eSIM que nunca funcionaría por bloqueo de IMEI.

    2. INFORMACIÓN FINANCIERA CONTRADICTORIA:

       • Sobre el plan "Proton Duo": Dijo inicialmente $59.99 EUR/año, luego contradijo con $179 EUR/año basado en su búsqueda web manual.
       • Falta de consistencia: Generó confusión en la toma de decisiones de compra sin citar fuentes oficiales claras desde el inicio.

    3. AFIRMACIONES INCORRECTAS DE PRODUCTOS:

       • Declaró erróneamente que servicios de terceros como "Standard Notes" estaban incluidos en mi suscripción de pago cuando requieren cuentas separadas.

    4. PASIVA ANTE LA VERIFICACIÓN DE EQUIPO:

       • En lugar de consultar bases de datos de compatibilidad, obligó al usuario a realizar pruebas manuales (marcar *#06#) para confirmar soporte eSIM básico.

    CONSECUENCIAS REALES:
    - Riesgo de pérdida económica (~$100-$200 MXN en equipos/eSIMs inútiles).
    - Retraso de +3 horas en la solución del problema.
    - Frustración en la experiencia de usuario durante un proceso técnico sensible.

    SOLUCIÓN SOLICITADA:
    1. Implementar capa de verificación contextual: Si el usuario menciona operadoras móviles específicas (AT&T, Telcel), verificar reglas de liberación de equipo antes de dar instrucciones de compra.
    2. Unificar fuentes de precios: Cruzar información con la página oficial de precios antes de responder para evitar contradicciones.
    3. Claridad en inclusión de productos: Diferenciar claramente entre servicios nativos de Proton y socios externos.
    4. Confirmación proactiva de hardware: Verificar modelos de dispositivos comunes antes de asumir compatibilidad.

    Gracias por construir una IA más segura y precisa para usuarios reales en mercados emergentes.

    Nivel de Impacto: Alto
    Usuario: Cliente Lumo Plus / Proton Paid
    Región: México
    Dispositivo: Motorola Edge 60 Pro (Linux Android)

    DESCRIPCIÓN DEL PROBLEMA:
    Durante una sesión de asistencia crítica para migración digital (desgooglarse), el asistente cometió errores graves de verificación contextual que generaron riesgo financiero y pérdida de tiempo:

    1. FALLO EN VERIFICACIÓN DE HARDWARE:

       • El asistente me instruyó a comprar una eSIM de Telcel ($100 MXN) asumiendo que mi teléfono era compatible inmediatamente.
       • Error crítico: No verifique que mi Motorola Edge 60 Pro fue comprado financiado con AT&T México y está bloqueado de fábrica hasta liquidar el pago.
       • Consecuencia: Si… more
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20. Do not format user inputs

    Currently, in Lumo my user input is formatted in e.g. markdown when the app "recognizes" that it is markdown. However, it is not. I am working with files that have comments at the top starting with # and it is falsy detected as markdown. Please keep the user input as raw text.

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    2 comments  ·  Changes to existing features  ·  Delete…  ·  Admin →
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