Shared inbox
Non-personal, shared (aka functional) mailboxes are commonplace in businesses - a central mailbox for a particular purpose accessible by multiple users. A similar need is also common for personal use (e.g. each spouse has their own personal mailbox, but also have a shared address for things like bills or school notifications)
1) Best option would be to allow an address to be created and assigned to multiple users within a ProtonMail Organization. That avoids forwarding of emails and also avoids having to log out of one ProtonMail user and then log into another user in order to check the shared addresses.
2) A potentially easier alternative would be to allow simultaneous login to multiple users via the Protonmail client. Thus you could login to each user account once and easily toggle between personal vs. shared mailboxes.
3) In the meantime, could you at least add an additional Action to the Filtering function that would allow you to auto-forward an incoming email if it met the defined conditions. This is not ideal as it essentially duplicates the data and the "other" user won't have replies in their Sent folder, etc. It's messy but better than nothing.
Thanks
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Adriano Martins commented
For some reason I reminded to check about the shared inbox before subscribing the duo for my family... this straight up makes it a no go for my family. Any of you found a decent email provider with shared account and send-as that's not Gmail?
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Bart
commented
Given the fact that this has been posted 8 years ago....What is the reason to have a duo account not being able to shared an inbox? What are we missing?
Ok, I am new to Proton, there might be a location somewhere that explains why Proton thinks a shared inbox is a bad idea - or even impossible, but right now (after hours of searching on Reddit) I haven't found that explanation -
Gregor commented
I like to repeat myself... again (last time ~1 year ago): If at least someone of the Proton team can give an update if it is worth to wait or not.
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madeinzueri
commented
And still nothing has happened. How is it possible that Proton simply ignores such requests for so long? Very disappointing.
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Smashley
commented
I'm surprised this is not a feature already as most commonplace email clients offer it
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HTE
commented
Critical for our larger teams to have a shared email for productivity and ease of communication.
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Dennis
commented
A very important option indeed. We're just a small company, but we would love to have for instance web orders come in in a shared mailbox to be handled by whoever has time while still having private mailboxes for every member of the staff, without the need of a separate mail account and swapping between accounts every time.
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Momo
commented
This is an absolute prerequisite for any business use.
In a professional email service, there has to be means to assign mailboxes to different groups of users where each each member of a group is able to fully use the mailbox(es) associated to said group.
And for private users, say a couple or a family, this is a really useful feature as well.
Years have passed and still no sign of Proton even remotely thinking about it. I find this is nearly as nonsensical as Microsoft's policy...
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Koen
commented
Absolutely critical and would be willing to pay extra to have the shared mailbox future available in the family plan, as it is a big hindrance in having me and my family members truly switch to Proton.
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Storm Søndergaard commented
This is critical. In the light of newer developments in America, we desperately want to move away from M365. This is whats stopping us from migrating. It's an essential feature. It is supported by all major email providers.
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Siemen
commented
I'm asked to help a small business migrate from gmail to something more privacy based. Proton comes to mind as I have an proton account for a few years now.
BUT this company has 3 employees and there is a need for sharing the info@ and maybe a few other addresses......
So please get started with this feature. This topic was opened in 2018. It's about time something moves here....
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Eties
commented
It is a the main reisonderdelen for me not to upgraden to Duo
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Danny Mooslond commented
So weird that this isn't a feature. I didn't even bother to check before buying a subscription because it should just be possible for ANY email provider.
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Simon Tuck commented
+1 for critical
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Christian T. Schade
commented
The more you invest in the Proton ecosystem (as I and my family have done), the more a few, weird missing features prevent a full migration from other services.This is a biggie. Please make it happen.
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SamIam
commented
Critical Need.
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Marijn
commented
This is one of the two critical missing features for me to stop me from moving my business to proton. (The other one is multiple accounts on the proton drive client)
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Max
commented
I am a paying personal user for over 4 years. If this was implemented, I would move my business to proton in a heartbeat.
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DA
commented
This feature is of major importance to any duo/family that's managing shared finances, correspondence, etc.
As a small business owner, I could also never consider proton as a provider without support for this feature.
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me commented
Any update on this? It has been now more than 7 years!