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Shared inbox

Non-personal, shared (aka functional) mailboxes are commonplace in businesses - a central mailbox for a particular purpose accessible by multiple users. A similar need is also common for personal use (e.g. each spouse has their own personal mailbox, but also have a shared address for things like bills or school notifications)

1) Best option would be to allow an address to be created and assigned to multiple users within a ProtonMail Organization. That avoids forwarding of emails and also avoids having to log out of one ProtonMail user and then log into another user in order to check the shared addresses.

2) A potentially easier alternative would be to allow simultaneous login to multiple users via the Protonmail client. Thus you could login to each user account once and easily toggle between personal vs. shared mailboxes.

3) In the meantime, could you at least add an additional Action to the Filtering function that would allow you to auto-forward an incoming email if it met the defined conditions. This is not ideal as it essentially duplicates the data and the "other" user won't have replies in their Sent folder, etc. It's messy but better than nothing.

Thanks

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  • James commented  ·   ·  Report

    Crucial feature for me, like many others my wife and I need a shared address to be able to manage emails to the kids school/daycare.

  • Karl Royal commented  ·   ·  Report

    Something like this is definitely needed... My situation:

    My wife and I have a protonmail professional subscription. We each have an account for our own custom domain.

    I have an email address called "bills" setup under my account. When i receive emails to that address, i have a rule that automatically moves those emails to a "bills" folder.

    Problem is, there is no way for me to share that email folder with my wife... it is unique to my account.

    A fix for this would be either to have "organization" or "company" email addresses that were generic/are viewable/usable by all users or allow the ability to share an email folder from my account with my wife's account so it appears in her folder list also.

  • DK commented  ·   ·  Report

    This would be a game changer really. It would be extremely helpful for both my business and my family, and will allow me to be able to recommend ProtonMail more widely to friends and colleagues. This is a quite serious Achilles' heel for ProtonMail if they were to be taken into serious consideration by organisations and not just individuals. I hope they prioritise it!

  • Florian Hemmann commented  ·   ·  Report

    Highly needed for any business with more then 2 employees. There is so much manual work to automate here.
    Already considering moving away from Protonmail because of this...

  • Kim commented  ·   ·  Report

    This ... So much this!
    Or at the very least the ability to share folders between accounts.
    That way one account may filter mails send to a specific alias to one folder. And this folder shared between relevant accounts, but the use-case described by OP.

  • Robert Campbell commented  ·   ·  Report

    This feature would be very useful. If you have a team who should receive a certain set of emails, this would be a great way to make sure they can both send and receive emails from this one 'alias'/address. I could see this also being useful for couples who want certain emails to go to both members as well.

  • Mike commented  ·   ·  Report

    This is a really urgent feature request. Can we please have this soon!!

  • Menno commented  ·   ·  Report

    As a family with young kids we really need this feature since we would like to have an email address that school and other organizations use to contact both parents.

  • Bryan commented  ·   ·  Report

    Very surprised this isn't implemented yet???

  • Juan Carlos Farah commented  ·   ·  Report

    I upvoted this. Needed for our non-profit organisation. Are there other similar feature requests with more votes?

  • Anonymous commented  ·   ·  Report

    There should be a way to designate specific email addresses to be accessible by multiple users/accounts in an organization. ie. all designated users would receive emails sent to the group address and all users could send emails from the group address.

  • Oliver commented  ·   ·  Report

    Yes please, in our small business we have indeed both personal addresses and a general address (connected to catch all) and I cannot seem to use Protonmail because of this

  • Angela Kantjas commented  ·   ·  Report

    I really would like to see this feature. I have a small business, and it would save so much work to be able to have our general contact email be shared by multiple users!

  • Timothy Harvey commented  ·   ·  Report

    This is urgently needed. It would represent a major usability improvement for business use. Businesses use protonmail for security but it needs to be highly practical as well.

  • BD commented  ·   ·  Report

    I upvoted this and the two others for the same feature. Hopefully one of them will get some attention.

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