I typically use the desktop app and I never see ads. I just went into my webmail, and I still don't see any ads. So I have no idea what everyone is talking about. The only time I remember seeing any ads was when I created a free account. And even then, I had the option of hiding the ad.

Someone said that you can't send regular, unencrypted emails outside of Tuta. This is not true. I have a free account with them and you most certainly can. It just defeats the whole purpose of having a secure email account.

Are the free accounts restrictive? of course they are. If you want a ton of free services, stick with Yahoo & Gmail. The amount of complaining I see is breathtaking.

I am of the opinion that Proton is a company out to generate as much continuous revenue stream as they possibly can. Profit is first and foremost - it just so happens that they're selling 'privacy' to accomplish their strong profits. I don't suspect that Proton sells or harvests personal data, but their services are much too aggressively priced for my liking (and limited finances). I'm strongly thinking of dropping them. Mullvad VPN is just as good, even more private, and costs about half the price (at least on a by-the-month basis).

Tutanota mail doesn't impose nearly as many restrictions on FREE accounts as Proton Mail does (creating folders, for example), but Tuta IS every bit as secure and private as Proton. Tuta desktop apps work just fine for free accounts - as they should! I think it's unscrupulous of Proton to restrict their desktop apps to only paying customers. Unfortunately, you can't just send a normal, 'unencrypted' email through Tuta Mail, so there is that one hiccup . . .

Proton VPN is very limited features-wise in Linux, as compared to Windscribe's or Mullvad's Linux VPN clients. Proton's Windows VPN client is full-featured, but the company is seriously dragging its feet on the Linux side of things.

Overall, Proton does provide good services, but the forced "in house" ads and VERY AGGRESSIVE pricing reeks of avarice to me. If, "IF", Proton honestly cared about peoples' privacy and security as their first priority, they wouldn't be charging such high premiums. The fact that I can't change the Linux Proton Mail app to dark mode independent of my KDE desktop theme, kinda gets on my nerves too. The Linux VPN is only half as capable as the Windows variant. It's a bit of a love/hate scenario for me . Due to my very limited finances, I think I'll switch to other less expensive providers. Providers who support Linux better, offer equally as robust security, and do so less expensively. ;)

[quote]The amount of advertisement for "offers" questions whether protonmail is more interested by making money than providing a convenient and performant sevice. We should at least be able to disable it by opting out. [/end quote]

Thank you!

I think an app that's supposed to be running almost always, should not be disrupting the use of the device.

I see an unusual activity whenever there's offers, where Proton VPN icon shows up on the taskbar. I clicked it to end up knowing that it's just an "ad" for the ongoing offer that I won't be trying.

It doesn't end up there, whenever I need to open the app during the time an offer is live, I have to take an extra step of closing off a pop-up of the said ad. I can't even disable it.

I was enjoying being able to actually pay for the service that gives you a completely free version to try, and the enjoyment lost the charm gradually over the Black Friday and the End of the Year season. Should you really do it this way?

You know you can turn that off in settings under "Identity and Addresses", right?

Add an option to the settings to deactivate advertisements banners and pop ups like for proton family.

The promotion label "Go Unlimited" in the right corner is distracting. As a paying customer, I don't want to see _any_ promotions or advertisements, even from proton. I'd tolerate it if proton would allow you to close it permanently by clicking X-button there, but no, they don't allow this. I had to remove it using u-block extension, but the fact that it is there is un-understandable
(send angry "hi" to your managers, etc. whoever is responsible for that)

There is another import detail: they are collecting our user information even when we are paying by the service. It is unbelievable. Soon it will be like Google.

Please remove non optional advertising material "sent using protonmail" for paid users. We keep removing it but it keeps coming back time to time. Its understandable to force this on free users but not on paid users.

I just got a paid account, and I find it very unnerving that even after I decided to pay, your products are all still aggressively trying to convince me to upgrade to the highest plan, regardless of my needs.

I don't understand how someone may think that the first thing I want to see when I open my settings is a pseudo-dashboard which is more of a shameless ad than a highway billboard. In other first, the first interaction the settings provides users with zero value.

I find these practices counter to the spirit of the Proton brand, and as a newly paying user, I can't hide my disappointment, especially since the products on their own work as advertised and are to my satisfaction.

What is really annoying is that every time you refresh the page to see if you have additional emails these banner ads keep reappearing. A once/month reminder is sufficient. Protonmail users know they have the ability to upgrade. These constant reminders distract me from the work I need to do.

If these ads are to continue perhaps they should be limited to the first day of the month (better yet annually...)

These ads are REALLY ANNOYING! Yes, I know I can click away and the ad disappears but why should this require effort on my part? I realize there is an option to upgrade, etc. but I do not want these ads. This is precisely why I changed from Outlook to ProtonMail.

Thank you,

Stephen

Yes. I fully accept upgrade ads when I am the free version. But I plan on subscribing soon, and I definitely don't want to see them repeatedly then. If there's an offer for something better, send me a single email.

Absolutely agree, have unlimited and do not want to upgrade to family. Would be nice to have the option to turn off notification of 'storage at X % of total' within account settings, not just per visit (if cookies are auto deleted the option currently in place not sufficient).

You can remove it by opening the ad an click on a button (something like "do not show me this offer", I don't remember the exact wording).

But it would be greate to just have a "dismiss button" on the main UI.

You already can. Open the "ad", and there is a button to switch it off on the bottom left.

Regarding the rather large and significant Get Proton Family button on the main UI, I understand it's significant promotional material for one of your features. However it's still in the way an a rather annoying part of the UI, as a Mail Plus member I'd like to have the ability to dismiss it entirely, I already pay for subscription and do not want to see the button.

I absolutely agree with this! I have had Proton Unlimited for two days, and the "Get Proton Family" ad is already starting to be really annoying.

Edit: I see that you can remove it if you click the button and then click the text that says something similar to "Don't show this again".

This button is an ad in my inbox I can't get rid of. How annoying. Proton, respect your user's preferences and allow us to remove this useless button that only benefits you and does nothing for your users.