Make buying crypto throigh Proton Wallet easier
It is great that Proton provides some options to purchase Bitcoin directly into Proton Wallet, but the user experience to do this is a nightmare if you use Proton tools to do it. I use Proton VPN and Proton Pass email aliases. I registered on Ramp using a Proton Pass email alias and somehow got my account suspended. I appealed to Ramp because I thought it might be a KYC issue, but a human being rejected my appeal and permanently banned my account. This happened in my very first attempt to purchase any Bitcoin through Ramp. The support agent could not tell me why I was suspended or banned; it was confidential and I was blocked from asking further questions. Banxa worked once for me, but recently when I try to purchase Bitcoin, it always has a server error and tells me try again later. Which I do, unsuccessfully. Lately I am resorting to buying crypto on other exchanges where I already transact, and then send the crypto from the other exchange into my Proton Wallet. This incurs more fees for me to transfer the Bitcoin around, instead of buying it in one place and storing it immediately in my Proton Wallet. The one time Banxa worked for me, it was very smooth. But now I simply cannot purchase Bitcoin through Proton Wallet because the partner exchanges make it incredibly difficult to do so with Proton tools.
I am not sure what the right answer is here, but Proton Wallet needs to make the crypto onboarding experience better if it is going to have any chance with non-tech people. I subscribe to a Proton plan for my family, who are not tech people. They have adopted other Proton tools and services seamlessly, but I would be intimidated to introduce them to Proton Wallet because of this difficulty in purchasing crypto through Proton Wallet.
JWF
shared this idea
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RobertFulton4
commented
I’ve had a very similar experience, and it’s frustrating when tools that are supposed to simplify crypto payments actually add more friction. When KYC decisions are opaque and support won’t explain a suspension, it really undermines trust in a crypto exchange, especially for first-time bitcoin purchases. I also ended up buying on another platform and transferring funds, which clearly isn’t the best place to buy if you care about low fees. Situations like this pushed me to read more about risk management and third-party providers, including guides like this one on spotting issues early: https://paybis.com/blog/how-to-spot-avoid-crypto-scams/ . Until wallet integrations improve, using a reliable exchange first still feels like the best of imperfect options.
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HexZero
commented
G’day! I’d been trying to trade crypto and stocks in Ireland, mostly losing small amounts, when a mate insisted on checking Redmont Vaultex Bot https://redmontvaultex.net. I started cautiously, my first trades went wrong, but then I trusted a bigger position recommended by their guidance and finally made a nice gain. It’s changed how I approach trading, making it less random and stressful, and now I feel like I can actually plan moves with confidence instead of constantly guessing.
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Anonymous
commented
Can't even buy Bitcoin on the Proton Wallet app....you have to use the website.
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kedras
commented
same scenario for me
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wtf13
commented
Exactly the same here. First try with ramp from within the proton wallet with proton alias and proton VPN leads to a deleting of my ramp account after a few minutes. No explanation about the reason, very frustating. Second try with Banxa worked immediately. I really would think when corperating with partners, Proton should inform them that Proton customers will do that stuff via there own VPN and eventually aliases. Thats a shame.
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Mac
commented
I seem to be unable to buy crypto through either of Proton Wallet's platform partners -- both claim my cards are ineligible for crypto purchases. PW may have to partner with more platforms to be viable for all potential users.