By totally disallowing any inactive accounts to be reactivated, the Proton company has in fact caused irreparable harm to users who had valuable data tied up to their now-inaccessible Protonmail addresses (ie 2FA failure, eg the poor user from December 2024 and undoubtedly many others).
This was a great mistake that will harm the reputation of Proton. While I no longer have faith in Proton, if the company wants to do the right thing, at least allow re-activation of the empty account by the original user if they can
1) prove identity by entering the original password, and
2) subscribe to a paid plan for the account.
Wouldn't that be a far more satisfactory outcome for all parties than to simply block access?
By totally disallowing any inactive accounts to be reactivated, the Proton company has in fact caused irreparable harm to users who had valuable data tied up to their now-inaccessible Protonmail addresses (ie 2FA failure, eg the poor user from December 2024 and undoubtedly many others).
This was a great mistake that will harm the reputation of Proton. While I no longer have faith in Proton, if the company wants to do the right thing, at least allow re-activation of the empty account by the original user if they can
1) prove identity by entering the original password, and
2) subscribe to a paid plan for the account.
Wouldn't that be a far more satisfactory outcome for all parties than to simply block access?