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Nam

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    Nam commented  · 

    By totally disallowing any inactive accounts to be reactivated, the Proton company has in fact caused irreparable harm to users who had valuable data tied up to their now-inaccessible Protonmail addresses (ie 2FA failure, eg the poor user from December 2024 and undoubtedly many others).

    This was a great mistake that will harm the reputation of Proton. While I no longer have faith in Proton, if the company wants to do the right thing, at least allow re-activation of the empty account by the original user if they can
    1) prove identity by entering the original password, and
    2) subscribe to a paid plan for the account.

    Wouldn't that be a far more satisfactory outcome for all parties than to simply block access?

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